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Reviews of The Madison Concourse Hotel and Governor's Club

3.5 out of 5
The Madison Concourse Hotel and Governor's Club
1 W Dayton St, Madison, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1223 out of 1616 reviews" "
Rating 8 - Good. 267 out of 1616 reviews" "
Rating 6 - Okay. 71 out of 1616 reviews" "
Rating 4 - Poor. 34 out of 1616 reviews" "
Rating 2 - Terrible. 21 out of 1616 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very short stay with an early checkout (4 a.m.) but it would have been great to start longer and appreciate it more. A beautiful place with friendly staff and comfortable rooms. I would definitely come back again.
Stayed 1 night in May 2024
Response from Nattika on 23 May 2024
Thank you for staying with us, Victoria. We look forward to your return.

10/10 Excellent

Kristal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel was modern, clean, and the staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Tonya on 22 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Convenient. Quality. Quiet. Secure.
Stayed 1 night in May 2024
Response from Tonya on 21 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful view of the Capitol, especially at night. Very friendly staff. Convenient parking.
Stayed 1 night in May 2024
Response from Nattika on 21 May 2024
So glad you enjoyed your stay, Mary! Hope to see you again soon!

10/10 Excellent

Code

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, easy and nice to book check in check out only complaint no food included but you pay for what you get otherwise it’s perfect.
Stayed 3 nights in May 2024
Response from Tonya on 20 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kaecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was nothing short of excellent! The food was spectacular, best room service breakfast in bed I think I’ve ever had. Starbucks is in the hotel, so when I checked out I sat and had a coffee before exploring for the day. The Capitol is right behind the hotel! 10/10 will stay here every time I’m in Madison!
Stayed 1 night in May 2024
Response from Tonya on 20 May 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Thomas, port byron

Everything was clean and neat.
Stayed 2 nights in May 2024
Response from Tonya on 20 May 2024
Thank you.

10/10 Excellent

Bernard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No
Stayed 1 night in May 2024
Response from Tonya on 20 May 2024
Thank you

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet.
Stayed 1 night in May 2024
Response from Tonya on 20 May 2024
Thank you

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from Tonya on 20 May 2024
Thank you

8/10 Good

Cynthia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed many times at the Concourse with our 9 pound, elderly little lap dog - this was the first time that we were required to pay a $40 pet fee at check in. This information was not on the Expedia website, and we felt trapped - we arrived with a reservation and had no choice. We would have made another choice if the price was clearly communicated.
Stayed 1 night in May 2024
Response from Nattika on 21 May 2024
Hi Cynthia,Thank you for your feedback. Our hotel just became pet-friendly in the last 1-2 years. We don't have much control over the details of information on the website regarding pets, unfortunately.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So beautiful super convenient to everything wish we could have had a better view but it was still super beautiful! Check in was fast the person who checked me it wasn’t the warmest but he still answered my questions!
Stayed 1 night in May 2024
Response from Nattika on 21 May 2024
Thank you so much for staying with us! We appreciate you taking the time to leave us a perfect score!

10/10 Excellent

Lu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.
Stayed 1 night in May 2024
Response from Tonya on 20 May 2024
Thank you

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tonya on 15 May 2024
Thank you

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property great stay!
Stayed 1 night in Feb 2024
Response from Tonya on 13 May 2024
Thank you

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect; restaurant in hotel had delicious food
Stayed 2 nights in May 2024
Response from Tonya on 10 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Neal, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tonya on 10 May 2024
Thank you

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Capitol building across the street and UW Madison just down the street.
Stayed 1 night in May 2024
Response from Tonya on 8 May 2024
Thank you

6/10 Okay

Gwen

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have stayed there twice and unfortunately both times the water ran brown in the bath in our room. On the second visit, the HVAC was making a loud rattling sound every few minutes, an engineer tried to fix it but the tape he put over the panel that was rattling fell off 10min after he left. I had to wedge a pillow over the panel or it would be too loud to sleep
Stayed 1 night in May 2024
Response from Nattika on 7 May 2024
Dear GwenWe will follow up right away. Thank you so much for the information. This should not be happening (the HVAC noise).In regards to the water, that's a bit harder to control depending on downtown construction. We value your feedback and do hope to have you back with us in the future.

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking and continental breakfast would be nice
Stayed 2 nights in May 2024
Response from Nattika on 6 May 2024
Thank you for staying with us, Lori.

6/10 Okay

Blake

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Nattika on 6 May 2024
Thank you for staying with us, Blake

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music in the bar on Friday night. Bartenders were amazing. Staff was helpful and very friendly. The entire building is very clean and quiet. Great downtown location. So many walkable venues and dining options. Not to mentionnthe great view of the Capitol. Would stay again.
Stayed 1 night in May 2024
Response from Tonya on 4 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Karen, Sandwich

Stayed 2 nights in Apr 2024
Response from Tonya on 22 May 2024
Thank you

8/10 Good

Christine

Stayed 3 nights in Apr 2024
Response from Nattika on 23 May 2024
Thank you for your feedback, Christine!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on 21 May 2024
Thank you for staying with us, Rebecca!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot to stay in Madison. The Governer's Club was a nice extravagance.
Stayed 2 nights in Feb 2024
Response from Nattika on 1 May 2024
Thank you for staying with us, Richard. We agree The Governor's Club is a great little luxury! We hope to have you back again soon!

2/10 Terrible

Faith

Stayed 2 nights in Apr 2024
Response from Nattika on 1 May 2024
Oh no! We wish we knew what happened to have made it not a great stay!

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tonya on 20 May 2024
Thank you

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Apr 2024
Response from Tonya on 29 Apr 2024
Thank you

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on 30 Apr 2024
Thank you, Brenda

8/10 Good

Shelly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is fantastic! Hotel Staff was very curteous and friendly ! We always enjoy our stays here when visiting Madison
Stayed 1 night in Apr 2024
Response from Tonya on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel very friendly employees made our stay in Madison great
Stayed 1 night in Apr 2024
Response from Tonya on 29 Apr 2024
Thank you.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Tonya on 29 Apr 2024
Thank you

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on 16 May 2024
Thank you so much for the perfect score, Laura! We hope to have you back with us again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and knowledgeable staff
Stayed 1 night in Apr 2024
Response from Nattika on 25 Apr 2024
Thank you, Kevin! Hope to see you again soon.

10/10 Excellent

Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to see a comedy show- had transportation available to and from show- dropped us off at local restaurant after show instead of at hotel (accommodated our request). Nice Starbucks in the lobby for a leisurely coffee in the morning. Wonderful stay.
Stayed 1 night in Feb 2024
Response from Nattika on 25 Apr 2024
Thank you for the perfect score, Joseph!

6/10 Okay

ANNE

Liked: Cleanliness, amenities
Great location, good amenities, spacious room. However, I had a problem with my window that made the room extremely noisy and no one would resolve it for me.
Stayed 2 nights in Apr 2024
Response from Nattika on 25 Apr 2024
I'm sorry to hear about the window and that we were not able to resolve the problem for you while you were here

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & the staff was lovely.
Stayed 2 nights in Apr 2024
Response from Tonya on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

xiomara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel and great location. My complain is the dirty foamy hot tub. Also, Parking ceiling is very low for big cars. My trunk hit the ceiling when it opened.
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you so much for your feedback, Xiomara. We will discuss the feedback about the hot tub with the team. Our team does do water testing and cleaning up frequently but this past weekend must have seen a lot of usage. We appreciate the feedback!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and feels like it was recently updated. We did have some loud neighbors above us but that can’t be helped by the hotel. Only suggestion is better pillows please. Other than that, the room was lovely and nicely sized and great view of the Capitol!
Stayed 1 night in Apr 2024
Response from Tonya on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Britten, Bayside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient staff at the front desk. The bar was open for dining until 10pm in the middle of the week which was convenient. The hotel is clean and safe. The bathrooms are dated but much of the hotel has been updated. The Starbucks right off the lobby is a great perk too. I left my laptop in my room and they put in secure storage. I appreciate the trustworthiness.
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you Britten! So glad to hear your stay was great and you got to enjoyed several amenities we have at the hotel!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you for staying with us, Jayne. We hope to have you back again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great downtown location to the capital building, great restaurants, and local theaters and comedy clubs. Can park and explore, walking around for the weekend
Stayed 1 night in Feb 2024
Response from Nattika on 22 Apr 2024
Thank you for staying with us, Mary. Glad to hear you enjoyed the stay this weekend.

6/10 Okay

Brandon

Travelled with partner
Liked: Staff & service
Aesthetically pleasing hotel experience, it does have its downsides if you’re looking to get more out of a hotel than just a bed to sleep in. No complimentary breakfast, hot tub was over chlorinated and dirty, pool will give you a chill. The bar/restaurant was dead on a Saturday night, most likely due to Madison having so many other options for dining/entertainment. Room service breakfast was punctual but the food was subpar for the price. When I stay in Madison again, I can say that I would look around for other options for the price point of this hotel. Perhaps the governors club portion is where this hotel shines, however I didn’t think that double the price was worth the upgrade.
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you for your feedback, Brandon. Please rest assured our pool and hot tub chemical level are monitored and tested several times a day and fall within the safety level.

8/10 Good

Brandon

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Nice location near Capitol square and State St. The staff was very friendly. Room was not entirely clean up check in, but they did send staff to clean it quickly.
Stayed 2 nights in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you for your feedback, Brandon.

10/10 Excellent

Maria Riza

Stayed 1 night in Apr 2024
Response from Tonya on 10 May 2024
Thank you

10/10 Excellent

Yuhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you for staying with us, Yuhan!

10/10 Excellent

Annamicka

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again, would like a microwave in room for guest who stay multiple nights.
Stayed 3 nights in Apr 2024
Response from Tonya on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nattika on 22 Apr 2024
Thank you for staying with us, Dan!

8/10 Good

Emmanuel

Stayed 2 nights in Apr 2024
Response from Nattika on 16 May 2024
Thank you for staying with us!