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Reviews of Hotel Europa

3 out of 5
Hotel Europa
Calle Carmen, 4, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 483 out of 725 reviews" "
Rating 8 - Good. 159 out of 725 reviews" "
Rating 6 - Okay. 54 out of 725 reviews" "
Rating 4 - Poor. 21 out of 725 reviews" "
Rating 2 - Terrible. 8 out of 725 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an ideal spot with easy access to iconic locations. I would definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Zoltan

Stayed 3 nights in Apr 2024

10/10 Excellent

Begona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Staff friendly, helpful and accommodating. Highly recommended.
Stayed 2 nights in May 2024

4/10 Poor

Mina

Good location but bad service
Stayed 2 nights in May 2024

10/10 Excellent

HUGO, Santa Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024

10/10 Excellent

Josip

Travelled with partner
Liked: Cleanliness, staff & service
Centrally located in pedestrian zone. Metro station in front of the hotel. Major attractions are within walking distance. Staff is very helpful and knowledgeable. I would recommend this hotel to anyone who is visiting Madrid.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff in the heart of Madrid Great dining and shopping Clean and comfortable
Stayed 2 nights in May 2024

6/10 Okay

Gita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were cold dark because of the sudden change in the temperature. Also dark since barely any sunlight. However, they were remodeled. The hallways were not updated and kept their age and so did the hotel overall particularly the lobby.
Stayed 2 nights in May 2024

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed staying at this property, except for the continual noise from the street that seldom ceased before 3 a.m. Also be aware that motor transport is not allowed in the neighborhood after 11 a.m. Therefore, we had to drag our bag the 3 blocks from where the cab could let us off. Not a deal breaker, but still annoying. The staff was quite helpful and we noted that there was quite a remodel taking place. They care about their image.
Stayed 1 night in Apr 2024

4/10 Poor

Tara

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were very disappointed in this hotel, it really set a bad mood for our entire trip. We had no idea to start that taxis can't arrive at the hotel past 11 am, so we were droppped off 4 blocks away and had to walk with all our luggage. EVERY morning at 9 am our power went out! The room is described as sound proof, it is NOT! We had to listen to street loud cleaning outside the room every night and folks in the square all night. We got very poor sleep. The hotel other than transportation is well located near shopping. The staff tried thier best but after we were locked out of our room, because the key reader failed, I think they gave up also. The room was clean but the outlets didn't hold our converters well, they are not recessed so we had to prop them up, and the utility plates kept coming off the walls. We did request another room and were told no. The restaurant is not good and very over priced, not worth eating at. This stay was really was a bad point of our vacation.

10/10 Excellent

TAYMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super agradecida por la atención y la ayuda brindada por todos
Stayed 3 nights in Apr 2024

10/10 Excellent

Karina, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is highly professional and very customer service oriented. The room was very clean. The breakfast buffet was good. The location is amazing - central, walkable, perfect (but expect noise from the nearby square and streets below at night).
Stayed 5 nights in Apr 2024

6/10 Okay

HUGO, Santa Clara

Travelled with family
Liked: Cleanliness, staff & service
Good, except for the construction noise and frequent lack of electricity for one day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia, Vaughan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - car free zone - many sites within walking distance - easy access to metro
Stayed 4 nights in Apr 2024

4/10 Poor

Neptune Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The AC didn’t work, I had to leave the balcony door open and that resulted in lack of sleep since it is quite noisy outside. The bathroom smelled a bit like sewer. The location and restaurant was fantastic, but they need to let their guests use the AC, even when it’s cold outside, Puerta Del Sol is very busy and the clock is a bit loud and sounding off every hour, good thing I brought some Nyquil.
Stayed 3 nights in Mar 2024

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location. Nice rooms and nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I travel, location is everything. Obviously also clean and safe, but then add a bit of luxury and a lot of authentic and helpful people, this is really a great place! You are 30 seconds around the corner to the plaza and Sol Metro entrance. There are shops, sights and amazing neighborhoods in all directions. Every night as we returned from sightseeing and exploring, we went to the restaurant for a snack and a glass of wine. The food is delicious— try the croquetas caseras. The team there is extra special. They welcome you like you just returned home. Our waiter Jhonny was especially wonderful— so nice, personal, and professional. We stayed only a few days but at this hotel, we felt the people were like family.
Stayed 3 nights in Mar 2024

6/10 Okay

Linda

Liked: Staff & service
Room was bland to say the least. Breakfast was ok, but nothing special. Location was very good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to get to, but a grand place to stay.
Stayed 5 nights in Mar 2024

8/10 Good

loraine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic hotel but clean and there is nothing wrong with it. The location is fantastic and I really liked the cafe downstairs. Good and not expensive and the staff are excellent
Stayed 2 nights in Mar 2024

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Madrid.
Stayed 6 nights in Mar 2024

6/10 Okay

Bernard

Travelled with family
Liked: Staff & service
Hotel a bit old and tired. Undergoing a renovation
Stayed 7 nights in Feb 2024

10/10 Excellent

Mary, North Ogden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a conveniently located hotel in the middle of the action. It was quite noisy at night, even though it was off-season and a weeknight. I heard outdoor noise from the plaza until 3 am. The trade off was that it was entertaining to watch people from my balcony. The staff were very friendly and helpful and I loved that I could store my luggage, since I arrived early in the day.
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but you need to understand that the plaza de sol is busy day and night. We had problems sleeping!
Stayed 4 nights in Feb 2024

4/10 Poor

Alex

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Horrible experience !!
Check in supposed to start frim 2 pm . I arrived at 3 pm and had to wait one hour for my room . I asked for a double room and got a twin room . Not impressed. We are in winter and the air conditioning was on insread of the heating . I turned on the heating and dod not work . I called reception and they sent someone to check the heating . After abother 30 min. The room was colder than when i arrived . I called thek again and after 15 min. They called me back saying they will change the room . Agaon the new room had a twin bed and not a double as i especially specifidd in my original booking . The onmy good thing of my stsy was the view of the centre of Madrid . To finalise i wanee dro take a shower the day of my depparture and the water was completely cold . Not hot aater or even warm water . There were repairs throughout my stay as well. Overall it was a horrible experience and it was not cheap at all . I paid 400 euros for 2 nights. Would not recommend this hotel and for sure will not stay in Hotel Europa again
Stayed 2 nights in Feb 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, amenities
A fantastic location in puerta del sol, a lovely cafe and friendly service. However there was clearly work going on in the hotel, none of which was explained or apologised for.
Stayed 5 nights in Feb 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE this hotel! This was my 2nd stay at the Hotel Europa. The staff is wonderful and very attentive. Everyone speaks English which makes it easier. The rooms are great and beds very comfortable. The bathrooms are amazing- the best I have had in Europe. This is a top notch boutique style hotel in a fantastic location right off the Puerto Del Sol square.
Stayed 2 nights in Jan 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosanne

Stayed 4 nights in Dec 2023

6/10 Okay

Christian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Heater did not work. The room was freezing cold.
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff

10/10 Excellent

Sherry

Stayed 2 nights in Dec 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Santiago

Stayed 4 nights in Dec 2023

10/10 Excellent

REENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay in Madrid it’s right in heart of Madrid. So convenient to visit all tourist spot every thing is in walking distance you don’t need car at all. The hotel is maintained very beautiful really historical in Madrid. So many cafes around we had a great stay.

10/10 Excellent

Ignacio Bonet

Stayed 6 nights in Nov 2023

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a quite place this is not for you... the hotel is in a very crouded and noise area.
Stayed 6 nights in Nov 2023

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, awesome view, great staff, located in the heart of Sol and whiting walking distance from landmarks, trains, subway, restaurants, shops and many more. I stayed here every time I visit Madrid.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The Hotel is going thru reno so it is loud during the day. Rooms are hot in Nov. Location is great. Rooms are big.
Stayed 2 nights in Nov 2023

10/10 Excellent

ALFONSO, MIAMI

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! You literally sleep at la puerta del sol one of the most famous hotspot in Madrid.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Great location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Nov 2023

10/10 Excellent

MARI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff, clean room, great water pressure in the shower. The location was perfect for walking to sights such as the Palace and Prado museum. I’d definitely recommend staying there
Stayed 2 nights in Nov 2023

4/10 Poor

Judy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location is ideal and you can walk to all museums, parks and attractions. What we did not like was the inconsistency in the treatment of the hotel staff and the local people in general. We are Americans and felt unwelcome. We don’t speak the language and we felt we were more of an inconvenience to the people there. We were charged an early check in fee when we know from a Spanish speaking friend checking in the same time on the following day was not charged the fee. When brought up to the hotel staff, it just turned into an argument. Upon arrival the hotel staff tried to give us a room that did not meet our reservation description. Basically you get charged more dollar a day euro for a room facing the plaza. . . the staff tried to put us in a room in the back with no view and blamed expedia for the mistake even though all paperwork was clear on what we reserved. Over all we made the best of the situation, but if we were ever to go back to Madrid, we would use a trafalgar or something similar or do a serious deep dive into the comments of another hotel. Madrid is a wonderful place to be and the history and food will not disappoint, but if don’t speak the language it can be problematic in getting what you think you’re understanding.
Stayed 6 nights in Nov 2023

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE this hotel! The staff are very friendly and welcoming. The room was clean and supplied with amenities. Room was cleaned daily. This hotel is close to all the tourist spots and main plaza. I highly recommend this hotel and i look forward to staying there again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Cruz

Stayed 2 nights in Nov 2023

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby needs an upgrade, the room was very comfortable, the view directly to Puerta del Sol made its amazing.
Stayed 2 nights in Oct 2023