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Reviews of Hotel La Casa Grande

4 out of 5
Hotel La Casa Grande
Calle Madrid 2, Torrejón de Ardoz, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great prices, very clean, wonderful staff. The property is unbelievably large and spread out to be in such a large, compact city. The only negative piece was the slant in the ceiling makes the rooms very short on one end. If you are a tall person like myself you have to bend over to get into the hotel room bathroom and shower. This wasn’t a huge problem for me but it might be a problem for someone older or with handicaps. Also, if you can’t go up stairs very well you shouldn’t opt to stay here. Thank you so much Hotel La Casa Grande!
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
It is a great old royal summer house. But it is a VERY hefty climb up three different sets of stairs to get to all rooms. That was not well disclosed. The heating system is old radiators that made the whole room like an oven. Very hard to adjust. The TV reception was awful! And the furniture was old, gaudy, and falling apart. All glitz and no substance!
Stayed 1 night in Nov 2019

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
We had a lovely trip to Madrid to start our three week vacation. Our stay at La Casa Grande was great. A bit out of the way but easy walking distance to bus stops and the train station. It was a funky old place but kept immaculately clean. We’d definitely go back.
Stayed 2 nights in Oct 2019

10/10 Excellent

US

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Full of so much history and the decor is original from the 16th century. You feel like youve stepped back in time but its gorgeous. Loved it 100%. The staff are also amazing. We got there early and were allowed to check in early which really helped us enjoy our stay and last night in Madrid. Location is quiet as well which we loved and the hotel has plenty to do with a museum, tavern, and dining hall.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Hotel is Museum very old building smell of dampness lack of air inside the building and room. Heavy woody smell and most of the building inside is wood , but you can here termites at work in the night with constant cracking sound. Furniture is old , bed have springs pushing and making holes in the body. Place is run by just 1 guy he is nice but doing many things. Air condition does not work well and blew the air right in head just above the bed . I arrived late night place was locked huge iron gates outside and after several attempts help by taxi driver someone came to open to the gates. Not recommended for stay.
Stayed 1 night in Sep 2019

10/10 Excellent

Massoud,, Los angeles,, usa

Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting hotel and historic site, i call. I dont know how far from Madrid but close to Madrid airpot Is a must place to visit and very clean rooms and quite enviroment..
Stayed 1 night in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

PrisQ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel simplemente HERMOSO!! la cama super cómoda, y el personal muy amable. Nos encantó que además contaba con estacionamiento gratuito y su ubicación cerca del aeropuerto nos facilitó la vida.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid by-pass
Beautiful hotel in a period building dating back to the 16th century. Naturally no elevators exist so bags need to be man handled. Staff are very happy to help. Furnishings in the hotel are items to behold.
Stayed 1 night in Jul 2018

10/10 Excellent

Bea, Los Angeles

Liked: Property conditions & facilities, room comfort
Hotel with history
Nice hotel, building with hundreds years of history, service is good but not as a conventional hotel it is like being at home. Good internet connection bathroom with jacuzy to relax after a long day, train station is close by to go to Madrid.
Stayed 1 night in Apr 2018

10/10 Excellent

Darlene, calgary Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is special , the staff are great and there is a couple of restaurants on site plus a close walk away to other places to eat. Staying here is like staying in a museum, very beautiful
Stayed 1 night in Oct 2017

2/10 Terrible

Tony, Orlando, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star by any measure
Stayed at hotels worldwide and this was certainly disappointing. How is this a 4 star? We came with a baby and need an elevator/lift and this hotel doesn't have. I get that they're trying to do the whole "old age" experience but everything in the room is old and dirty, while having a stale smell to the room. Avoid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quant hotel quiet with excellent service and even a tour of their mini museum.
Response from Paloma on 12 Apr 2017
Many thanks for your kind opinion. We hope see you again, very soon. Our regards

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from PALOMA on 23 Feb 2021
Estimado Huesped: Agradecemos su buena calificación y esperamos volver a tenerles hospedados muy pronto y puedan disfrutar de nuestros servicios al 100%, hoy minados por el covid-19. MUCHAS GRACIAS

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement coeur de ville, histoire de l'hotel totalement atypique. Stationnement à l'intérieur de l'enceinte. Très bon restaurant.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y personal muy correcto y amablfacil aparcamiento y muy centrico
Stayed 1 night in Jun 2019

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Todo muy bien, muy amables
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Sze Teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
體驗皇宮之選擇
豪華浪漫，皇宮般的裝飾，餐廳食品一流
Stayed 1 night in Feb 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stil og stemning fra 1500-tallet
Stemningen i det gamle hus er helt unik - der ville jeg gerne bo. Ret tæt på lufthavnen
Stayed 1 night in Oct 2018

6/10 Okay

Honorival V

Liked: Cleanliness, property conditions & facilities, room comfort
Decepção
As fotos apresentadas como o quarto da reserva não condizem com o quarto oferecido. O valor era alto para nós, mas achamos que seria uma experiência única, num lugar bem legal, eis que vimos nosso quarto... Questionei o fato e simplesmente disseram que se tratava de uma suíte especial, mas então que não coloquem fotos dela em outras acomodações. Foi pura ilusão. O lugar até é interessante, mas tínhamos que percorrer todos os salões e a iluminação era bem precária.
Stayed 1 night in Apr 2018
Response from La casa grande on 25 Jul 2018
Honorival V senhor Em primeiro lugar, gostaríamos de lhe agradecer por ter em mente, pelo serviço de alojamento e que a estadia foi gratificante. Por outro lado, como você pode ver, eu solicito um quarto duplo com uma tarifa de fim de semana com desconto. Como vemos em sua opinião, você está falando sobre o quarto suíte, que tem um preço mais elevado, que é uma sala maior e maior, que eu peço. Lamentamos não ter comparado a qualidade dos serviços que temos no hotel. A casa grande é uma herança turística com mais de 600 anos de história e sua magia para com os hóspedes que ficam é única. Lamentamos que você não gostou do quarto.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

María del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Marco

Heel leuk ze hebben een museum in de kelder. Echt verrassend wat je daar ziet
Stayed 1 night in May 2017

8/10 Good

YIWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Disliked: Cleanliness

6/10 Okay

NICOLAS

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

Jimmy, costa rica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
De Cristóbal Colón
No más de 2 estrellas Muy viejo No hay elevador Mal olor en baño