Mahwah - Nanuet hotel guide. Omni hotel in Mahwah - Nanuet, New Jersey

"I had an absolutely terrible experience at The New Yorker Hotel. After my stay, I was hit with a $500 "smoking fee" despite the fact that I do not smoke and did not smoke in the room. This is a blatant cash grab and a complete lack of integrity on the hotel's part. When I tried to resolve this on-site, the lack of professionalism was staggering. I requested to speak with a manager and was simply handed a business card. I have reached out multiple times to the contact provided, but they have completely ignored my messages. I also asked for a manual check (instead of automated sensor) to check for smoke and was denied. Attempting to dispute the charge has been a nightmare because of their refusal to communicate. Warning to future travelers: Stay elsewhere. There are plenty of hotels in New York that won't slap you with fraudulent fees and then hide behind a non-responsive management team. This was a dishonest and stressful experience from start to finish."

"Room was clean and staff were friendly and helpful. I wish the room had a coffee maker or hotpot. "

"Staff is good but one of the guy is very rude.never give us right answers,tell us wrong rate or extra "

"Housekeeping was very good. My room was cleaned, n given with clean towels everyday. "

"My biggest complaints were how worn everything in my room was. The edge of the bed frame was dirty and worn, the wallpaper was peeling in places, the bathroom corners looked like they had years of dirt in them. My other complaint is that I hurt my leg at the airport and wanted to ice it. I called the front desk in the morning and was told they would send ice right up. 40 minutes later, there still was no ice and I needed to shower and get dressed for the day, so I cancelled the request. Later I went to the front desk on my way in and asked to pick up some ice. They wouldn't give me any ice, they said it had to be delivered to my room. I wanted to go to my room and freshen up, take off my clothes and relax, not be worried about when someone would show up at my door (if they ever showed up). I don't understand why they couldn't just give me some ice. I WAS IN PAIN. I don't want to complain too much because I had a good time despite the issues I encountered. I location is great! 5 minutes from Central Park, across from Lincoln Center and close to bus and subway stops. The staff was great with directions and help locating transportation. They are a nice bunch of people. But I really wanted that ice!"

"The bathroom shower in room 914 was clogged. All other amenities were up to par."

"Overall good"

"Perfect"

"I loved and will go back "