Beach nearby
Check availability

Reviews of Swiss-Belhotel Makassar

4 out of 5
Swiss-Belhotel Makassar
Jalan Ujung Pandang No. 8, Makassar

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 55 reviews" "
Rating 8 - Good. 20 out of 55 reviews" "
Rating 6 - Okay. 4 out of 55 reviews" "
Rating 4 - Poor. 5 out of 55 reviews" "
Rating 2 - Terrible. 3 out of 55 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is amazing. The rooms are great and you have a nice rooftop bar. Also the pool was nice and the location is perfect in the middle of the city of Makassar. Also the staff is very friendly and helpful. From the hotel you can easily take a boat trip to Samalona Island. It takes only 25 min. I would definitely recommend Swiss-bel Hotel when you are going to visit Makassar.
Stayed 3 nights in Feb 2024
Response from Darwis on 12 Mar 2024
Dear FreddyThank you for your kind reviews! We are glad that you enjoyed your stay!We look forward to your coming back.Stay safe and healthy. Swiss-Belhotel Makassar

10/10 Excellent

Meimy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location you can get in Makassar .The staff are so friendly and always try to help . I have stayed here many times and will always stay if I come to Makassar .
Stayed 18 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel by the sea
The hotel is located next to the ocean. You can get a great view during breakfast. The hotel is good for its price!
Stayed 1 night in Jun 2023
Response from RM on 3 Jul 2023
Dear Guest, Thank you for review

4/10 Poor

paul

Stayed 4 nights in Jun 2023
Response from LA on 20 Jul 2023
Hello Paul, Thank you for review and see you next time.

4/10 Poor

Fredrick

Stayed 3 nights in Jun 2023
Response from SB on 9 Jun 2023
Dear Fredrick, Thank you for stay at Swiss-Belhotel Makassar..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
After complaint - top service
Check in was smooth. We liked the hotel and wanted to extend our stay for one night. Had to be moved to a different category room, which was fine with us. After being told two times they will call us back in the room and transfer us to The new room still nothing happened. We waited 2 hours in our room in the end got transferred to the operator where no one picked up the phone. After I heavily complained at the reception and requested the manager to explain that this is not how four star hotels can treat their clients, things started moving. We got transferred to the new room and a dedicated person from the reception helped us immediately with all further requests and questions during our stay. Nungki was very helpful in organizing us massages in the room (which were splendid!!) and helping us to arrange our tour to Toraja. Later in the day we got a phone call from the management who wanted to upgrade our room as means of apologies for the inconveniences. I would book the hotel again; rooms were clean and showers were warm. However, Swiss hospitality standards must be looked for elsewhere.
Stayed 1 night in Apr 2023
Response from Hotel on 18 Apr 2023
Dear Guest, Following to your review, i found that some bad review experiences have happened to you. because you got things that are not in accordance with the professional manner. Please accept my sincere apologies for the unfortunate experience. The incident was purely problem in our operational system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and I will do a necessary strong action to the person and follow up to correct and avoid the same problem happen again in the future operation. I understand my explanation do not erase the unsatisfying experience you encountered and again only with customers’ feedback such as yours our service can moving ahead to a better situation. Once again the team and I on behalf of management do apologize and please let us know if you need any further assistance. We are at your service on your next visit and look forward to welcoming you again at Swiss-Belhotel Makassar. Swiss-Belhotel Makassar.

8/10 Good

Rain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bathrobe like was said in the description, but other than that was good place to stay. Gravity bar lvl20 is great bonus.
Stayed 4 nights in Sep 2022
Response from LA on 12 Sep 2022
Dear Rain, Thank you for share your review. We will happy to see you in the next future.Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view is worth it!
Convenient location. Ocean view is worth it!
Stayed 1 night in Jul 2022
Response from LA on 18 Aug 2022
Thank you for stay with us

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Loudy experience at swissbel makassar
Bad experience. They changed my room and moved my stuffs without informing me. I realised only when I entered the room to find all my belonging missing. The room behind the lift is very noisy, the mechanisms of the lifts can be heard from the room. Will not stay this hotel again. Nice is good only if you stay high floor.
Stayed 3 nights in Jul 2022
Response from LA on 19 Jul 2022
Dear Beloved Guest, Following to your review, I found that some bad experiences have happened to you while checking out on your departure day, because you got things that are not in accordance with the professional manner. Please accept my sincere apologies for the unfortunate experience. The incident was purely problem in our operational system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and I will do a necessary strong action to the person and follow up to correct and avoid the same problem happen again in the future operation. I understand my explanation do not erase the unsatisfying experience you encountered and again only with customers’ feedback such as yours our service can moving ahead to a better situation. We are at your service on your next visit and look forward to welcoming you again at Swiss-Belhotel Makassar.

2/10 Terrible

peng

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever been stayed. AC noise like a truck in your room. Staff not friendly.
Stayed 1 night in May 2022
Response from LA on 20 Jun 2022
Dear peng Following to your review , I found that some bad experiences have happened to you starting from check in up to your departure, because you get things that are not in accordance with the professional manner. Please accept my sincere apologies on behalf of all the team for the unfortunate experience during your recent stay in Swiss-Belhotel Makassar. The situation was purely problem in our customer handling system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and We are most concerned with the satisfaction of our guests and your feedback has become a great value for us. Your comments have certainly raised some areas of concern, and it is through feedback such as yours we are able to improve the quality of our products and services to meet the needs of our guests. Once again the team and I on behalf of management do apologize and please let us know if you need any further assistance.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great
Stayed 3 nights in Dec 2021
Response from Lidya on 6 Jan 2022
Yang Terhormat , Salam Hangat dari Swiss-Belhotel Makassar! Kami sangat berterima kasih atas ulasan yang telah diberikan kepada kami. Besar harapan kami dapat berjumpa dengan Anda lagi di Swiss-Belhotel Makassar. Salam Hormat, Wawan Setiawan General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hotel must be improved.
Check-In queuing took very long time, around 30mins per guest. The ocean view is good, but you must pay higher price. Balcony cannot be unlocked, so it is not useful. Cleanliness is not good, many ants on table and other insects. Breakfast is not so tasty.
Stayed 3 nights in Oct 2021
Response from Devy on 19 Oct 2021
Dear Beloved Guest, Warmest Greetings from Swiss-Belhotel Makassar, Thank you for share and for the review that has been given to us at Expedia. Your review means a lot to us. We will use your review to improve our service at Expedia. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sea views
I was impressed with the service during my visit which was during the fasting month and the pandemic. The room was clean and well serviced but, (and this is something that might seem trivial), the shower rose was slightly corroded and this causes a less controllable and comfortable flow of water, the same thing happens in my home. Also the dining area was quite warm. Apart from that all was good. Great ocean views on one side and Fort Rotterdam on the other.
View from room
Stayed 2 nights in May 2021
Response from Wawan Setiawan on 10 May 2021
Dear Steven, Thank you for staying at Swiss-Belhotel Makassar and taking the time to write a feedback for us via Expedia. We humbly thanked you for your compliments on our team service. Your recognition of our efforts are very encouraging and will certainly empower our colleagues to strive for the best every day.I am truly sorry about your unpleasant experience at our Hotel during your stay, particularly about the shower, I will follow up this with the department concern. On the other hand, we are very glad that you enjoyed the hotel convenient location and the beautiful sea view from your room. We look forward to welcoming you back at Swiss-Belhotel Makassar. Best regards, Wawan Setiawan General Manager

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2020
Response from Wawan Setiawan on 16 Oct 2020
Dear Muhammad, Warmest Greetings from Swiss-Belhotel Makassar ! Thank you for choosing Swiss-Belhotel Makassar as your experience stay and taking time to give us a review on Hotels.com. I am glad to hear that your stay with us was amazing. Do checkout our Facebook and Instagram pages for promos that you might be interested in. We wish you will be back and stay again at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

8/10 Good

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice view
Stayed 2 nights in Sep 2020
Response from Wawan Setiawan on 16 Oct 2020
Dear Muhammad , Warmest Greetings from Swiss-Belhotel Makassar ! Thank you for choosing Swiss-Belhotel Makassar as your experience stay and taking time to write a review on Hotels.com. It is with our utmost pleasure to learn that you had a memorable stay and you enjoyed our spacious room, the comfortness and the beautiful view of both Makassar sea and city view. We look forward to welcoming you back at Swiss-Belhotel Makassar. Best regards, Wawan Setiawan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muffled voice
Service and room are amazing but there is not comfort like no sound-reducing between rooms. Thus, we could hear chit-chat of neighbours
Stayed 1 night in Aug 2020
Response from Wawan Setiawan on 28 Aug 2020
Dear Beloved Guest, Warmest Greetings from Swiss-Belhotel Makassar ! Thank you for choosing Swiss-Belhotel Makassar as your experience stay and taking the time to write a feedback for us via Hotels.com. I am truly sorry about your unpleasant experience at our Hotel during your stay, particularly about the muffled voice, I will follow up this with the department concern. On the other hand, we are very glad that you enjoyed your spacious room, the comfortness and the beautiful view of both Makassar sea and city view. We wish you will be back and stay again at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

8/10 Good

mikael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from LID on 8 Oct 2019
Dear Maya, Warmest Greeting from Swiss-Belhotel Makassar. Thank you for staying at Swiss-Belhotel Makassar. Regards, Lidya

10/10 Excellent

Lola

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nearby Transmall, pipo mall, varieties of breakfast menu
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean with good services
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from WS on 14 Jan 2019
Dear Beloved Guest, Warmest Greetings from Swiss-Belhotel Makassar... Thank you for share and review Swiss-Belhotel Makassar at Expedia. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from LA on 26 Dec 2018
Dear Our Beloved Guest, Thank you very much

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makassar by sea
Ok hotel, great sea view
Stayed 5 nights in Sep 2018
Response from WS on 10 Oct 2018
Dear Nicolaas, Warmest Greetings from Swiss-Belhotel Makassar... Thank you very much for your review Swiss-Belhotel Makassar. We are waiting you comeback and enjoy again your experience stay at Swiss-Belhotel Makassar. Thank you very much Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Ferry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fantastic seaview
Stayed 4 nights in Sep 2018
Response from WS on 20 Sep 2018
Dear Ferry, Warmest Greetings from Swiss-Belhotel Makassar... Thank you for choosing Swiss-Belhotel Makassar as your experience stay. We hope you will get back and enjoy your experience stay at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

8/10 Good

v, vancouver bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staffs and helpful, especially if you need transportation to venture around Makassar
Stayed 1 night in Aug 2018
Response from WS on 20 Sep 2018
Dear Our Beloved Guest, Warmest Greetings from Swiss-Belhotel Makassar... Thank you for choosing Swiss-Belhotel Makassar as your experience stay. We hope you will get back and enjoy your experience stay at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The receptionist and lobby areas was dirty and not appealing at all. Ashamed because the view from balcony/ lobby area was beautiful, sea view. Luckily Our room was good and clean.
Response from WS on 8 Jun 2018
Dear Beloved Guest, Thank you very much for your share on Expedia, we do apologize for the bad experience that you feel. We will review and big hope will meet again soon :) Thank you very much. Sincerely, Wawan Setiawan General Manager

4/10 Poor

melissa

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Very outdated hotel, poorly trained staff, mediocre breakfast. Disappointing amenities and rock hard bed. Beautiful views, though.
Response from WS on 10 Jun 2018
Dear Ibu Melissa, Warms Greetings From Swiss-Belhotel Makassar! Thank you for share on Expedia, we are very apologize for the bad experience when you stay at Swiss-Belhotel Makassar, we will review with all management and make a better than yesterday. Thank you very much. Sincerely, Wawan Setiawan General Manager

10/10 Excellent

Marcus, Darwin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for price.
The staff are extra friendly and great ocean views.
Stayed 6 nights in Feb 2018
Response from Wawan Setiawan on 22 Feb 2018
Dear Marcus, Warmest Greetings From Swiss-Belhotel Makassar! Thank you for choosing Swiss-Belhotel Makassar and share your thoughts about our property on Expedia, Over all will always try the best to keep all your staying experiencesat its best, the location of Swiss-Belhotel Makassar is known to be very strategic and helps our guest to explore Makassar and their traditional food and handicrafts more easily. It is our privilege to host you in Makassar next time, see you soon. Thank you very much Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Friendly staff, good food and a nice view
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel that is reasonably priced
This is a great hotel that is quite new and has good services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

HENRY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For sure not 4 star as claim to be
the room dusty; lack of amenities; i dont think that the hotel is ready though its new. at night, i could hear the beat of loud noises from next door bar/lounge. will not come back.
Response from General Manager on 3 Dec 2016
Dear Respected Our Guest, Warmest hospitality greeting From Swiss-Belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar as your home away from home. First of all we would like to express our sincere gratitude for writing your experience when you stay at our hotel. On behalf of the management Swiss-Belhotel Makassar we would like to express our sincere apologies for the inconvenience experience during stay with us. Swiss-Belhotel Makassar management will continue to provide the best service to the customer, therefore any feedback from our customers related to our services and product is very important to us. Based on the inconveniences experience once again we apologize and will give our best service in the future. Best Regard Management

10/10 Excellent

Ferry, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
graet hotel. i have sea view room...so nice and beatiful scennery . we can enjoy sunset and sunrise of losari beach. I suggest this hotel for anyone who love sea panorama
Response from General Manager on 3 Dec 2016
Dear Respected Our Guest, Warmest hospitality greeting from Swiss-Belhotel Makassar Thank you for choosing Swiss-Belhotel Makassar as your home away from home. On behalf of the management Swiss-Belhotel Makassar we would like to express our sincere gratitude for writing your review. Management and staff are waiting to welcoming you on the next visit at Swiss-Belhotel Makassar. Best Regards Management

6/10 Okay

Dale

Liked: Staff & service, property conditions & facilities
Response from General Manager on 3 Dec 2016
Dear Respected Mr/Mrs. Dale, Warmest hospitality greeting From Swiss-Belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar as your home away from home. First of all we would like to express our sincere gratitude for writing your experience when you stay at our hotel. On behalf of the management Swiss-Belhotel Makassar we would like to express our sincere apologies for the inconvenience experience during stay with us. Swiss-Belhotel Makassar management will continue to provide the best service to the customer, therefore any feedback from our customers related to our services and product is very important to us. Based on the inconveniences experience once again we apologize and will give our best service in the future. Best Regard Management

2/10 Terrible

Roni, Bali, Indonesia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
New, but hotel NOT ready to receive guests
Just checked out after a 2 night stay at this brand new, impressive looking hotel from the outside located near the port of Makassar and the City Hall. However, I just dont think that they're ready to welcome guests at all. Let me run thru the pros and cons: Pros: 1. Location is superb, just opposite Fort Rotterdam and on the waterfront. Walking distance to Losari Beach and street food bazaar 2. Sizeable room, strong aircon, comfy bed 3. Fairly complete in-room amenities including a mini fridge, an impressive looking 40" HD LED TV, slippers, and free mineral waters, coffee and tea. 4. Dining area has patio outside overlooking the Makassar port and a perfect place to catch some sea breeeze. Cons: 1. Clueless and poorly trained staff: Front desk staff did not recognize what Orbitz is therefore having trouble locating my reservation. Promised to follow up on the reservation issue the morning after but never did. Had to chase them again a day after check in and was told it was resolved satisfactorily (apparently after Orbitz had sent them some sort of confirmation). However, upon checkout different FO clerk insisted thaf I pay for the accommodations again even after getting assurance the night before that everything was in order. Need approximately another 30 minutes just to find the same note that the night before clerk had found in less than a minute! While I was at the front desk, noticed that those two ladies manning the reception were overwhelmed by requests with free park
Response from Ricky on 15 Dec 2016
Dear Mr. Roni, Thank you for your review. Please accept my sincere apologies for the unfortunate experience while dealing with our Front Office and your comment is valuable correction for us. The incident was purely problem in our operational system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and I will do a necessary strong action to the person and follow up to correct and avoid the same problem happen again in the future operation. I understand my explanation do not erase the unsatisfying experience you encountered and again only with customers’ feedback such as yours our service can moving ahead to a better situation.

8/10 Good

E and T

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションも良く、部屋も広く快適に過ごせました。
Stayed 1 night in Dec 2021
Response from Devy on 21 Dec 2021
Dear Guest, Warmest Greetings from Swiss-Belhotel Makassar ! Thank you for choosing Swiss-Belhotel Makassar as your experience stay and taking time to give us a review on Hotels.com. I am glad to hear that your stay with us was amazing. Do checkout our Facebook and Instagram pages for promos that you might be interested in. We wish you will be back and stay again at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Super mooi hotel en wat het mooiste is dat je buiten de zon onder kan zien gaan. Geen negatief punt voor het hotel
Stayed 3 nights in Oct 2019

2/10 Terrible

Hugo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Untragbar
Einchecken dauerte über eine halbe Stunde, auf Gästewünsche wurde nicht eingegangen, Zimmerschlüssel funktionierten nicht, Safe war nicht funktionsfähig, abgetragene Latschen standen zur Verfügung , Kühlschrank funktionierte nicht, an der Frühstückbar hatte es Pasta in Gläsern als Deko in welchen sich ein Mausenest und jede Menge Mausekot befand, und -mein Zimmer war im 19. Stock - eine Disco mit super lauter Musik im 20. Stock. Auf Reklamationen wurde nur mit einem Lächeln und Sorry geantwortet. Das Glas mit dem Mäusekot wurde einfach gedreht dass man es nicht mehr sieht, etc.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from WS on 11 Dec 2018
Dear Our Beloved Guest, Warmest Greetings from Swiss-belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar and thank you for review our Hotel. See you next time and thank you very much. Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Ulvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel
Very helpful staff. Breakfast was very tasty, a wide choice, including sushi. Excellent location, next to the Lossari beach and port, from very are going boats to beautiful small islands. Our children enjoyed staing at pool. Room was spacey and city view very nice. We enjoyed our 3 days in this hotel very much.
Stayed 1 night in Oct 2018
Response from WS on 19 Nov 2018
Dear Ulvi, Warms Greetings from Swiss-Belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar and thank you for share your thought on Expedia. We are very happy to get comment from you. We wish you comeback and enjoy again your stay at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Best location, near object tourism and culinary
Stayed 2 nights in Sep 2018
Response from WS on 20 Sep 2018
Dear Our Beloved Guest, Warmest Greetings from Swiss-Belhotel Makassar... Thank you for choosing Swiss-Belhotel Makassar as your experience stay. We hope you will get back and enjoy your experience stay at Swiss-Belhotel Makassar. Thank you very much. Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel bien situé
Bel hotel confortable. Vue sur mer. A côté du fort Rotterdam. Moins d'une demi-heure de l'aéroport de Makassar. Service attentionné.
Stayed 1 night in Jul 2018
Response from WS on 22 Sep 2018
Cher notre invité bien-aimé, Salutations les plus chaleureuses du Swiss-Belhotel Makassar ... Merci d'avoir choisi Swiss-Belhotel Makassar pour votre expérience. Nous espérons que vous reviendrez et profiterez de votre séjour au Swiss-Belhotel Makassar. Merci beaucoup. Meilleures salutations, Wawan Setiawan Directeur général

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Wawan Setiawan on 22 Feb 2018
Dear Krzysztof, Warmest Greetings From Swiss-Belhotel Makassar ! Thank you for choosing Swiss-Belhotel Makassar and share your thoughts about our property on Expedia. It is our privilege to host you in Makassar next time, see you soon. Thank you very much Kindest Regards, Wawan Setiawan General Manager

10/10 Excellent

Tommy, Munich, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated business hotel at a fair price
The hotel is new and nicely situated on the sea shore. Staff was very friendly and helpful, great breakfast. My room had a nice view overlooking the sea (as booked). One of my preferred eating places in Makassar, Kampung Popsa, is right around the corner within easy walking distance. I'll have to spend another night in Makassar on my way back, and I'll probably try to book there.
Stayed 2 nights in Nov 2017

6/10 Okay

SOOHYUN

Disliked: Staff & service
뷰가 최고인 호텔
뷰가 상당히 좋음

8/10 Good

indah sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yang nyaman..bersih dan ramah
kami sekeluarga sangat menikmati menginap di hotel ini..

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dengan view laut
Standard pelatanan staff merata. Permintaan cepat dilayani. Sarapan bervariasi View cafe u/ sarapan/makansiang/makan malam view nya laut. Kolam renang luas, view nya pun bagus. Berada di pusat kuliner, oleh2, pantai losari
Response from General Manager on 4 Feb 2017
Dear Ibu Lily, Terima kasih telah meluangkan waktu untuk membagi pengalamannya ketika menginap di Swiss-Belhotel Makassar. Swiss-Belhotel Makassar akan terus meningkatkan kualitas pelayanan seluruh karyawan, olehnya itu segala bentuk masukan sangat penting buat kami untuk terus meningkatkan kualitas pelayanan kami. Semoga di lain waktu ketika Ibu berkunjung ke Makassar dan menginap di Swiss-Belhotel Makassar kami tetap memberikan service kami yang terbaik untuk Ibu, keluarga maupun rekan-rekan Ibu Lily. Sekali lagi kami mengucapkan terima kasih dan sampai bertemu kembali di lain waktu. Best Regards, Ricky Rusfendi

8/10 Good

HUNGYUAN, 香港

房間wifi有點慢
Response from General Manager on 3 Dec 2016
Dear Respected Mr. Huangyuan, Warmest hospitality greeting From Swiss-Belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar as your home away from home. First of all we would like to express our sincere gratitude for writing your experience when you stay at our hotel. On behalf of the management Swiss-Belhotel Makassar we would like to express our sincere apologies for the inconvenience experience during stay with us. Swiss-Belhotel Makassar management will continue to provide the best service to the customer, therefore any feedback from our customers related to our services and product is very important to us. Based on the inconveniences experience once again we apologize and will give our best service in the future. Best Regard Management

8/10 Good

HUNGYUAN

Liked: Cleanliness, staff & service
Response from General Manager on 3 Dec 2016
Dear Respected Mr. Huangyuan, Warmest hospitality greeting From Swiss-Belhotel Makassar. Thank you for choosing Swiss-Belhotel Makassar as your home away from home. First of all we would like to express our sincere gratitude for writing your experience when you stay at our hotel. On behalf of the management Swiss-Belhotel Makassar we would like to express our sincere apologies for the inconvenience experience during stay with us. Swiss-Belhotel Makassar management will continue to provide the best service to the customer, therefore any feedback from our customers related to our services and product is very important to us. Based on the inconveniences experience once again we apologize and will give our best service in the future. Best Regard Management