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Reviews of Helena Guest House

2.5 out of 5
Helena Guest House
Jl. Muria No.5 Oro-Oro Dowo Klojen, Malang, East Java

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 2 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

ita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staff Helena Guest House on 18 Oct 2023
Selamat pagi Bu Ita mohon di informasikan untuk detail hal yang perlu kami tingkatkan .Supaya, ke depannya kami lebih baik dalam hal pelayanan maupun kebersihan juga fasilitas di tempat kami .Semoga Bu Ita sehat selalu

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in the central city, especially if you want to walk around and enjoy the beauty of Malang. The property is in a quiet, lovely, neighborhood, but close enough to walk to car free day, the market at Oro-Oro Dowo, and the Malabar City Forest, as well as other places around Jalan Semeru. The rooms are spacious and super clean with beds with nice linens, the staff is always friendly and they treat guests with kindness.
Stayed 1 night in Jul 2019
Response from Dessy Arista P. on 4 Aug 2019
Good afternoon Thank you sir, for the review you have given. We hope you will return to our place.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Kamer was sober maar schoon. Faciliteiten erg slecht. Er was geen personeel wat engels sprak. Wij hadden iedere keer bij de receptie een bewaker zitten die helemaal niet verstond. Ander personeel niet gezien. Ontbijt was slecht en hadden geen keuze gekregen de avond ervoor dus kregen volgende ochtend zomaar wat. Omdat we dag daarop vroeg weg gingen had onze chauffeur om een ontbijtpakket gevraagd maar deze was er niet die ochtend en verder ook helemaal geen personeel te vinden behalve de bewaker. Het is meer een hostel vooral voor de locals en niet ingesteld op buitenlandse gasten.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lumayan... Anak2 betah menginap di sini... Kalo pagi suasana sekitar sangat nyaman untuk jalan2...
Stayed 1 night in Apr 2019
Response from Dessy Arista Putri on 6 May 2019
Selamat pagi Bpk/Ibu terima kasih atas ulasannya. Kami berharap Anda akan datang kembali di Helena Guest House.