"I booked this hotel as part of a splurge on a milestone birthday vacation in Italy, as a solo female traveler. It was the first true vacation I’ve taken in over five years (travel for work usually). This was worth every minute & penny.
In terms of staff: if I could leave 10 or 100 stars, I would (and am not prone to hyperbole). Carlo, the manager is amazing.
He offered me options to get there, to suit my budget and preference. On the last day, Carlo was a hero. When the (separate) online booking for a transfer (I had made myself) cancelled, Carlo found me a driver last minute & at reasonable price.
This feels like staying with family, with many of the guests local Italians, and is the *opposite* of a tourist trap.
The “room with a view” was gorgeous. The restaurant has an absolutely incredible view. The food was superb. The servers remember your preferences day to day. Very personalized. There is a spa on site and a large lap pool with a 360 view. Bring a swim cap or buy one there (it is mandatory)
One caution if you do not rent a car: plan ahead as there are only a few private driver options. Even getting to the thermal falls takes planning as it is a bit of a long walk back but only 5-10 minutes by car. Best to plan ahead and book all car needs through the property. They communicate via WhatsApp very efficiently.
Some reviews claim “old” but I disagree. While not the Four Seasons, has country charm. Only negative: no coffee maker or iron in the room (that I saw)."
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