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Reviews of Residences at Solomon Pond

3.5 out of 5
Residences at Solomon Pond
880 Donald Lynch Blvd, Marlborough, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 94 reviews" "
Rating 8 - Good. 24 out of 94 reviews" "
Rating 6 - Okay. 10 out of 94 reviews" "
Rating 4 - Poor. 12 out of 94 reviews" "
Rating 2 - Terrible. 4 out of 94 reviews" "

8.2/10

Cleanliness

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Huynh

Liked: Property conditions & facilities
A little noisy.
Stayed 1 night in May 2024
Response from Residences at Solomon Pond on 21 May 2024
Thank you for the feedback.

10/10 Excellent

Adela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Residences at Solomon Pond on 17 May 2024
Thank you for the positive review. We hope that you enjoyed your stay with us.

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very convenient it was like a mini apartment studio would definitely stay there again
Stayed 1 night in Apr 2024
Response from Residences at Solomon Pond on 20 Apr 2024
Thank you Maxine. I am glad to hear that you enjoyed your stay with us. Please come back anytime!!!

10/10 Excellent

Peter

Stayed 1 night in Apr 2024
Response from Residences at Solomon Pond on 13 May 2024
Thank you for the kind review! We appreciate the feedback.

10/10 Excellent

Christine

Staff very courteous and professional!
Stayed 1 night in Apr 2024
Response from Residences at Solomon Pond on 9 Apr 2024
Thank you for the wonderful review. We are very please you enjoyed your stay with us.

10/10 Excellent

Eliseo

Stayed 1 night in Mar 2024
Response from Residences at Solomon Pond on 9 Apr 2024
Thank you. I am please to hear that you enjoyed your stay here.

4/10 Poor

pratik

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Residences at Solomon Pond on 7 Mar 2024
If you would like to discuss what you did not like about your stay, please call the hotel directly so I can address any potential issues.

10/10 Excellent

Aeriell

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Residences at Solomon Pond on 23 Feb 2024
Thank you so much for the great review. We are so glad that you enjoyed you stay with us.

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay, is quiet, and comfortable, I like the kitchen, it has plates, glasses, silverware for a good breakfast.
Stayed 1 night in Jan 2024
Response from Residences at Solomon Pond on 23 Feb 2024
We are happy to hear that you had a nice stay with us.

10/10 Excellent

Joao

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great reception at the front desk, extremely friendly.
Stayed 1 night in Jan 2024
Response from Residences at Solomon Pond on 23 Feb 2024
Thank you so much. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Residences at Solomon Pond on 23 Feb 2024
Thank you! So glad that you enjoyed your time here with us.

10/10 Excellent

Ashley

Liked: Cleanliness, room comfort
Comfortable stay, household necessities available, cleanliness 10/10, easy location, reasonable price, awesome management. Will be staying again. Only recommendation is be considered a 10 star hotel. Fabreeze plug ins for the win!
Stayed 1 night in Dec 2023
Response from Residences at Solomon Pond on 23 Feb 2024
Thank you so much for the wonderful review. We are glad that you enjoyed your stay with us. Please come back anytime!!!

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

jeanne

Liked: Cleanliness, property conditions & facilities
Clean,quiet and close to everything!!
Stayed 2 nights in Dec 2023
Response from Residences at Solomon Pond on 8 Dec 2023
Thank you Jeanne for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

Erik

I liked the solitude
Stayed 2 nights in Dec 2023
Response from Residences at Solomon Pond on 5 Dec 2023
We are pleased to hear that you enjoyed your stay with us.

8/10 Good

Ross

Business traveller
Liked: Cleanliness
Property was nice. Rooms updated. Bathrooms old and the mattress was terrible.
Stayed 1 night in Nov 2023
Response from Residences at Solomon Pond on 27 Nov 2023
Thank you for the review.

4/10 Poor

Eddie

Stayed 3 nights in Nov 2023
Response from Mitch on 2 Jan 2024
Please let us know if we could have done anything better. The team works hard to provide the best possible stay for all of our guests. We hope to hear from you soon. Thank you

10/10 Excellent

George

Stayed 1 night in Nov 2023
Response from Residences at Solomon Pond on 5 Dec 2023
Thank you for your review. Glad that you enjoyed your stay with us.

10/10 Excellent

Vânia

Stayed 1 night in Nov 2023
Response from Residences at Solomon Pond on 5 Dec 2023
Thanks for the great review.

4/10 Poor

JOSE

Business traveller
Liked: Amenities
There was no person at the front desk. They left the key on a box, which was ok. 1. Once I entered the room, I tried to leave and the door never locked. 2. There was someone else singing very loud in another room, and there was nobody to complain with. 3. The bed was not a very good quality. It was a bit hard to get comfortable on the type of mattress..
Stayed 1 night in Oct 2023
Response from Residences at Solomon Pond on 31 Oct 2023
Every guest is given a Guest Service sheet that has our after hours phone number on it. There was also a card in with your room keys that had a number to notify staff via text message. We also have several signs in the lobby with our after hours phone number in case of emergencies. If you had reached out, we would have asked the other guest to stop singing, and been able to fix the door if there was an issue with the lock. Thank you for your feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Residences at Solomon Pond on 31 Oct 2023
Thank you. We are glad that you enjoyed your stay with us.

10/10 Excellent

marty

Stayed 1 night in Oct 2023
Response from Residences at Solomon Pond on 25 Oct 2023
Thank you for the review. We are pleased to know you enjoyed your stay with us!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property and room were beautiful and clean!!
Stayed 2 nights in Oct 2023
Response from Residences at Solomon Pond on 17 Oct 2023
Thank you for your very kind words. We are so pleased that you enjoyed your stay with us.

4/10 Poor

Meghan

Stayed 1 night in Oct 2023
Response from Residences at Solomon Pond on 31 Oct 2023
Thank you for the review.

2/10 Terrible

gerry

Disliked: Property conditions & facilities
Showed up after a ten hour drive to find out that they overbooked and had no room’s left. I spent the night in my car with my son. Called manager the next day only to be laughed at THE WORST CUSTOMER SERVICE EVER
Stayed 2 nights in Sep 2023
Response from Residences at Solomon Pond on 7 Oct 2023
We were not overbooked, your reservation was cancelled after attempting to charge your credit card several times, it was declined due to insufficient funds. I did attempt calling you for another card, and your phone was not in service. I did inform Expedia, that the reservation was being cancelled. When you called the next day you informed me that you did find another hotel & even told me the cost. You then became hostile and threatened me, at which time I did end the call.

10/10 Excellent

Gia

Stayed 1 night in Oct 2023
Response from Residences at Solomon Pond on 31 Oct 2023
Thank you for your review.

6/10 Okay

William

Liked: Cleanliness
Nice kitchen, if a bit cramped. Window shades are nearly useless. Had to drape the bedspread over the window to block the light from street lights. And the room had two high-intensity wall lights. Weird. It was like trying to relax in an operating room.
Stayed 1 night in Sep 2023

6/10 Okay

diane

Disliked: Cleanliness
The bed was comfortable. The pillow covers were old. The bathroom flor was warped and smelled of mold. The carpet felt dirty. Yikes
Stayed 1 night in Sep 2023

6/10 Okay

Justin

Travelled with family
Disliked: Cleanliness, room comfort
Apts that call them selves a hotel
I have never stayed at a hotel that the front desk closes at 3-6??? It was odd. Remote control needed batteries tv didn’t work had to go buy batteries for it to work? No one picks up phone if you need anything???? And people living there ? It was a welfare hotel!!! Not sure don’t stay here
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 25 Sep 2023
Justin-On Saturdays our lobby does close at 6pm. We would have been more than happy to replace the batteries to your TV at no charge. We do provide guests with an after hours phone number in several areas in the lobby to call with any emergencies and have maintenance on site to assist our guests.

8/10 Good

Albert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 19 Sep 2023
Thank you !! Glad you enjoyed your stay with us!!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 17 Sep 2023
Thank you Susan. I am very happy that you enjoyed your stay with us!!!

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 2 Oct 2023
Thank you for your review.

4/10 Poor

Roberta, Avondale

Travelled with family
Disliked: Property conditions & facilities
Air conditioner was so noisy, it was hard to sleep. They need a curtain on their window to keep all their parking lot light out. The door was hung crooked and let in all the hallway light. No water pressure. I was disappointed to say the least. Honestly, I want my money back as I didnt sleep all night due to noise and brightness of room at night.
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 17 Sep 2023
Roberta-sorry that you felt the A/C unit was too loud. We do have Maintenance on site and could have fixed the issue if you had let us know during your stay. Thank you for the feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beverly the manager could not have been kinder and the young lady that checked me in the noght before was incredibly sweet.
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 19 Sep 2023
Thank you for the great review. So happy that you enjoyed your stay with us!!!

4/10 Poor

Teresa A

Travelled with family
Overcharged and disappointed!
The place is shabby - went thru a slap dash renovation and smells of chemicals. Booked thru this site and was given price. When I arrived they asked for cc & drivers licence. I hesitated to give cc but figured I would check receipt when I left. Did not happen - no one around when I checked out so left figuring any problem I would resolve at home. They added a charge to my bill of $52+. When I called about it - they said Mass Lodging tax but I had already paid that with Hotels.com. My cc company is handling this now but the customer service was extremely lacking. DO NOT GIVE THEM YOUR CC.
Stayed 3 nights in Aug 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
In the lobby sitting here’s like jack ass
Stayed 1 night in Sep 2023
Response from Residences at Solomon Pond on 5 Sep 2023
Joseph-you were called and texted with our after hours check in procedure. We also have several signs up with the number to call with any lock-out issues/questions. Two guests have informed me that you were playing on your cell phone an expected THEM to call the number for you. If you did not provide us with the appropriate phone number to contact you, then I guess that is why you had to wait for assistance. One informed, a staff member came right out to assist you.

8/10 Good

C

Stayed 2 nights in Aug 2023
Response from Residences at Solomon Pond on 21 Sep 2023
Thank you for the review.

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023
Response from Residences at Solomon Pond on 17 Sep 2023
Thank you Jeffrey. Glad that you enjoyed your stay with us.

10/10 Excellent

Marissa

Liked: Cleanliness
The pillows were a bit flat but overall it was very nice
Stayed 1 night in Aug 2023
Response from Residences at Solomon Pond on 18 Aug 2023
Thank you for your review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from Residences at Solomon Pond on 20 Aug 2023
Thank you. We are glad you enjoyed your stay with us.

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay here again... Solid B hotel with great features and well located near shopping eating and highway access...
Stayed 9 nights in May 2023
Response from Residences at Solomon Pond on 14 May 2023
We are glad that you enjoyed your stay and hope to see you again soon. Thank you for taking your time do do a review.

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Residences at Solomon Pond on 11 May 2023
We are glad that you enjoyed your stay. Thank yo for taking the time to do a review.

10/10 Excellent

Erik

Stayed 3 nights in Jan 2023
Response from Residences at Solomon Pond on 6 Mar 2023
We are happy that you enjoyed your stay with us. We thank you for taking the time to do a review and hope to see you again soon. Have a great day.

8/10 Good

Nicole

Business traveller
Liked: Property conditions & facilities
The rooms are newly remodeled, and they updated most important elements, however, some elements of the remodel were short cuts, like painting of the shower and bathtub that isn’t holding up as well. It was clean am I stay was pleasant.
Stayed 5 nights in Jan 2023
Response from Residences at Solomon Pond on 2 Feb 2023
We are happy that you enjoyed your stay with us. We thank your for taking the time to do a review. Have a wonderful day.

10/10 Excellent

Brittany

Response from Residences at Solomon Pond on 6 Nov 2023
Thank you for the nice review!

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Beverly was fantastic calling me the nite I was to arrive which was good because I was very confused on where I was going. She advised there is NO breakfast. She did say there was Starbucks in lobby did not mention must pay. Got in room and there was no coffee pot. No pepper/salt/sugar. No real kitchen items but a few plates, cups, utensils. In the AM; I was able to get a clearer picture of hoe the Residence works now so no worries since I was only staying one nite. Overall; it was a good experience but will email Mgmt on signage suggestions.
Stayed 1 night in Jan 2023
Response from Residences at Solomon Pond on 9 Jan 2023
We thank you for your review and hope that you had an enjoyable stay and we look forward to your suggestions. Please come see us again soon.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, room comfort
Excellence
The fact that the lobby is closed by 8pm without clear and upfront statement in Hotels.com was not a good experience. The place itself is excellent with friendly and professional staff.
Stayed 1 night in Dec 2022
Response from Residences at Solomon Pond on 25 Dec 2022
I do apologize for any inconvenience that we may have caused. We will look at the site and make any corrections. We are glad that you enjoyed your stay other than that and we hope to see you again soon.

6/10 Okay

Annette

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The only problem was the distinct odor which made it difficult to sleep. The room smelled awful.
Response from Residences at Solomon Pond on 21 Dec 2022
I am sorry that you did not enjoy your stay. We would like the opportunity to make it up to you. If you are in the area again please call and speak to a manager and let him know that you were unhappy with your last visit and we will do everything we can to make your stay a great experience,

2/10 Terrible

Michelle

Stayed 1 night in Dec 2022

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very cozy and peaceful place to stay.
Stayed 1 night in Dec 2022
Response from Residences at Solomon Pond on 11 Dec 2022
We are very happy to hear that you enjoyed your stay with us. We hope that you will come back and see us again soon.Have a great day.