4/10 Poor
Gene
Travelled with family
17 Jun 2024
Disliked: Amenities, property conditions & facilities
My check in time was 4pm on Sunday. By the time we almost arrived I was told that they are leaving before we get there as on Sunday they leave at 4pm - bad news. We had some issues with the cottage and wanted to see if there are other cottages available, but there was no one available to talk to. Operator was rude as well as the people on duty the following morning. Pretty uncomfortable sleeping experience with the noise AC and noisy refrigerator. I asked for the late checkout by 10:30am or 11am at the latest the following morning, however was told that it will cost me extra $50. I explained to the manager about our issues last night, however she was very firm on their extra charge. I suggest you find another place to stay that values their customers and provide a better customer service.
Gene
Stayed 1 night in Jun 2024