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Palapa Hotel

Photo gallery for Palapa Hotel

Interior detail
Property amenity
Superior Room | Bathroom | Shower

Overview of Palapa Hotel

Palapa Hotel

3.0 star property
7.8 out of 10 Good
7.8/10 Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping
Jalan Palapa I No. 16B, Cakranegara, Mataram, Lombok, 83238

Explore the area

  • Popular LocationMayura Park18 min walk
  • Popular LocationLembar Port20 min drive
  • Popular LocationSenggigi Beach35 min drive
  • AirportLombok (LOP-Lombok Intl.)42 min drive

Room options

About this area


Palapa Hotel is located in Mataram. Lembar Port and Oceans 5 Dive are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Pura Agung Narmada and Plas Waterfall.

What's nearby

  • Mataram Mall - 1 min walk
  • Pura Meru - 17 min walk
  • Mayura Park - 18 min walk
  • Lembar Port - 20 min drive
  • Senggigi Beach - 35 min drive

Getting around

  • Lombok (LOP-Lombok Intl.) - 42 min drive


  • McDonald's - 5 min walk
  • Delicio Bakery & Cafe - 4 min walk
  • Maktal Coffee Bar - 5 min walk
  • Moko Donuts Mataram Mall Lt.1 - 4 min walk
  • Richeese Factory Mataram Mall - 4 min walk

About this property

Palapa Hotel

3-star hotel
Consider a stay at Palapa Hotel and take advantage of a return airport shuttle, a terrace and a cafe. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services.
Additional perks include:
  • Free self-parking
  • A 24-hour front desk and ATM/banking services
Room features
All 34 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch LED TVs with cable channels
  • Rollaway/extra beds, daily housekeeping and desks


English, Indonesian

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 1 coffee shop/cafe
  • 24-hour room service

Restaurants on site

  • Coffee Toffee

Family friendly

  • Laundry facilities
  • Rollaway beds available


  • ATM/banking services

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities


  • Terrace

Room amenities


  • Air conditioning
  • Rollaway beds available


  • Private bathroom
  • Shower


  • 32-inch LED TV
  • TV channels

Food and drink

  • Free bottled water


  • Desk

Similar properties



Check-in time starts at 2 PM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palapa Hotel Mataram
Palapa Mataram
Palapa Hotel Hotel
Palapa Hotel Mataram
Palapa Hotel Hotel Mataram

Frequently asked questions

Is Palapa Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Palapa Hotel?

As of 29 May 2023, prices found for a 1-night stay for 2 adults at Palapa Hotel on 30 May 2023 start from Rp268.595, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palapa Hotel?

Self-parking is free at this property.

What time is check-in at Palapa Hotel?

Check-in begins at 2 PM.

What time is check-out at Palapa Hotel?

Checkout is at noon.

Does Palapa Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palapa Hotel located?

Situated in Mataram, this hotel is within 1 mile (2 km) of Mataram Mall, Pura Meru and Mayura Park. Lombok Epicentrum Mall and Islamic Center NTB are also within 2 miles (3 km).




Rating 10 - Excellent. 4 out of 12 reviews" "
" "10 - Excellent 33%
Rating 8 - Good. 4 out of 12 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 3 out of 12 reviews" "
" "6 - Okay 25%
Rating 4 - Poor. 1 out of 12 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 0 out of 12 reviews" "
" "2 - Terrible 0%




Staff & service


Property conditions & facilities


4/10 Poor


Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi in the room. Receptionnist are flabby and not very helpful...
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor room setup.
Pros: near to mall and a few restaurants. Staff very helpful Cons: noisily and bathroom really smelled The hotel is set up so that each room has a small seating area in the hallway in front of the room. This is where people can smoke as well. Most rooms also open up into a similar hallway in the back. So all night you have people immediately in front and behind your room in the halls talking and smoking. The room was very basic, but this was as expected for the cost. The shower area did not drain as it was sloped the wrong way which made it very smelly.

6/10 Okay


Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Базовый отель для непритязательных туристов
В третий раз останавливаемся в Palapa , расподожение отличное , персонал отзывчивый , но чувствуется некоторый кризис .Дай бог все вернется на круги своя .
Stayed 2 nights in Nov 2018

8/10 Good

アム, 東京都

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
多分メジャーなホテル Maybe major hotel
良い点 ・地元民が知っているので案内されやすい ・すぐ近くにショッピングモールやコンビニがある ・ホテルの隣が24h営業のカフェ 考慮すべき点 ・wifi がフロントそばでしか使えないことが多い ・ビーチからは遠い good point · Local people are aware that they are easy to guide · There are shopping malls and convenience stores in the immediate vicinity · The cafe next to the hotel is open 24h Points to consider · Wifi is often used only near the front desk · It is far from the beach
Stayed 1 night in Mar 2018

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

김지선, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
마타람몰 바로옆. 공항가기전 쉬어가기좋아요
2만원에 숙박이었는데 공항 가기전에 샤워용으로만 이용했어요. 나름 깨끗하고 숙박하기도 좋을거같은곳이었어요 일단 마타람몰이 코앞이라서 마트에서 인도네시아 커피라던지 간단히 쇼핑하기 좋았습니다 !
Stayed 1 night in Jul 2017

8/10 Good

gg, 東京

Liked: Staff & service
 レジャーやホテルからの展望等は、期待できないが、マタラムモールの真裏にあるので、ちょっとした買い物や食事に行く時は、かなり便利。  あと、下のカフェテリアも割りとリーズナブルなので、昼食やコーヒーが飲みたい時には利用しました。 あと、シャワーも水量があり、お湯もしっかりでる。  

6/10 Okay


Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok til transfer
Boede på Palapa i to nætter. Det var ok, men ikke et lækkert hotel og slet ikke tre stjerner. Coffee Toffee som er nabo til hotellet var dog rigtig lækker!