Mathern hotel guide. Palace Resorts hotel in Mathern, Cardiff

"Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room. "

"Hotel location is excellent for city centre, parking conveniently 3 mins walk (£22 for 24hrs). Hotel staff friendly & welcoming, room was massive, clean & has everything you need, stayed on 11th floor overlooking the city. Only 2 minor gripes, there are no usb or plug sockets near the bed and the hotel bar had just recently reopened but was poorly stocked. Will definitely be staying again "

"Great location, free convenient parking, excellent breakfast, but our beds weren't good. My husband is heavier than me so I was sleeping on a slope."

"Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me. Night one bar man was lovely. Night two bar staff completely different story. Rude and unprofessional. When using cocktail voucher, very rudely and abruptly told we had to have the same cocktail. Which is fine. These two bar staff then were discussing other staff members whilst serving us .. instead of making polite small talk with their customers. Then went to use our free drinks token. For the girl behind the bar to sigh and roll her eyes when my mum got to the bar. Again, talking amongst her colleague she said “I could get my jobs done when I stop serving” this made us feel as if we were a nuisance and shouldn’t be using the area. So listened to an air con tick for two nights. And questionable staff."

"Great place to stay Rooms are funky, fun was great and plenty to do to entertain you during your stay"

"Rooms were clean and a good size, bathroom nice with a good shower "

"Went down for breakfast around 10am, and a lot of items were running out, the hot drinks machine were broken, so could only have hot water from a flask which also ran out. The flask said "coffee", so it wasn't clear that was just hot water."

"Easy location. Great food!! "

"Rooms lovely building and gardens beautiful stzff very helpful"