Search Hotels in Matlock Heights, Bloomington

"Everything was wonderful!"

"Staff was polite and helpful, facilities were clean. The bed mattress seemed a little worn and not at the same level as other Hilton facilities we have stayed out. I would stay here again. We did not have a pet with us so but did notice a “pet area” and appeared to be clean."

"Breakfast was bad."

"I keep coming back to Hyatt and always have a great stay-but the breakfast was pretty pitiful. I didn’t have time in my morning to speak to someone about it-there was a small pot of eggs and I only got a couple tablespoons off the sides at 7am."

"welcoming to pets, helpful with navigating checkout and very considerate with a late checkin. "

"real flowers (daffodils!) in vases prince blasting in the morning fresh delicious coffee (quarrymen?) NOON checkout time thank you! ceramic mugs! <3 garden/courtyard reminds me of nola breakfast yogurt refrigerator in room great bed/mattress great bar (but do they have any wine?) (I didn't ask) con a night light for bathroom pls lamps are harsh light! need more blankets and pillows (I just need a lot of pillows, this is my problem totally) noisy a/c (did not bother me but fyi) expensive pour at sleepers yikes!!! $19.00 but sooooo good yum. "

"Misleading at best. I booked this stay for my daughter's 16th birthday weekend. The description showed a beautiful entrace, well appointed rooms, restaurant, bar (obviously not for my daughter, for myself and her Aunt), and indoor swimming pool. Let's move on to checking in-The outside of the Lodge does NOT look like the photos it was old dated but still presentable. The lobby was nice and looked like it was going to be a great stay. Then I spoke with the woman at the front desk as we arrived early around noon. We tried to check in if possible. She said well sorry but we only guarantee the room by 4. I relayed to her that i was aware of that but just thought we'd try. I asked for her to give us a call when it was ready. The call came at 3 and we came back. She then stated oh you're in a standard two queen room thats not in here. I asked if there were other rooms because this was my first time booking with them. She responded a bit snarky well yes there are other rooms, you're just not in them. OK, that's nice, recieved the keys, yes actual keys and proceeded to the other rooms she spoke of down the hill. The only accesses was through stairs. Not a problem, just difficult. We entered our room and it smelled musky and old, translation, unclean. The wall paper was coming off of the wall, dresser was dusty, no fridge or microwave. (Guess that was the other rooms) the pool NON Existing they filled it in 5 or 6 years ago!!!! DISAPPOINTING we left and booked with Hilton! "

"This location is great and within walking distance to local attractions. The rooms are spacious and very quiet. Also, the staff is very polite and helpful."

"The staff was great "