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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort with a fitness centre

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Photo gallery for The Palms Resort of Mazatlan

Relax by the oceanfront pool surrounded by a tiled deck and shaded seating areas.
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Relax in comfort under the shade of our thatched umbrellas, surrounded by palm trees and the sound of the ocean.
Welcome to our hotel lobby, featuring a reception desk, pendant lights, and a staircase leading to an upper level with a view of the outdoor area.
Stroll along the winding pathway to our resort, surrounded by lush greenery and tropical plants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Ocean View

Relax in this serene room with a large bed, separate seating area, and stunning ocean views.

Suite, Ocean View

8.4 out of 10
Very good
(17 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Premium bedding
Blackout curtains
  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

Relax in this serene space with a large bed, nightstand, and a beautiful painting above.

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Two single beds with red bed skirts, a flat-screen TV, and a desk with a lamp, set against a neutral backdrop.

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(42 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Enjoy a serene retreat with two single beds, a flat-screen TV, and a balcony offering ocean views.

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(51 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Relax in this serene retreat with a large bed, a coastal painting, and a balcony overlooking palm trees.

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • The Mazatlan Malecón - 4 min drive - 3.1 km
  • Cerritos Beach - 4 min drive - 2.7 km
  • Witches Beach - 6 min drive - 3.9 km
  • Mazatlan International Center - 7 min drive - 5.8 km
  • Mazatlán Aquarium - 9 min drive - 5.8 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 32 min drive

Restaurants

  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Villa Italia - ‬7 min walk
  • ‪Mané - ‬5 min walk
  • ‪Bar el LOBY - ‬6 min walk

About this property

The Palms Resort of Mazatlan

Resort near The Mazatlan Malecón
Located close to Cerritos Beach and Mazatlan International Center, The Palms Resort of Mazatlan provides a swim-up bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach volleyball, this resort is the perfect place to soak up some sun. Treat yourself to a massage or other spa services. The on-site restaurant, Restaurant Panama, features al fresco dining and breakfast. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), meeting rooms and laundry services
  • A ballroom, smoke-free property and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 189 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.00 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Does The Palms Resort of Mazatlan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 9:00 PM.

Is The Palms Resort of Mazatlan pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palms Resort of Mazatlan?

Valet parking is free at this property.

What time is check-in at The Palms Resort of Mazatlan?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at The Palms Resort of Mazatlan?

Checkout is at noon.

Where is The Palms Resort of Mazatlan located?

Located in Zona Dorada, this beachfront resort is in the entertainment district and within 3 mi (5 km) of The Mazatlan Malecón, Playa Norte and Cerritos Beach. Mazatlán Aquarium and Witches Beach are also within 6 mi (10 km).

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The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1004 reviews
Rating 8 - Good. 251 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 51 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place
Stayed 1 night in Jul 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Drew

Liked: Cleanliness, property conditions & facilities
The property is a bit old but well kept. The staff is friendly and the views are beautiful
Stayed 5 nights in Jun 2025

6/10 Okay

Ricco

Liked: Cleanliness, property conditions & facilities
It was nice, no beach and no Banda but there is access to the beach
Stayed 3 nights in Jun 2025

4/10 Poor

Leticia

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 3 nights in Jul 2025

8/10 Good

Noemi

Liked: Cleanliness, amenities, property conditions & facilities
The property location and amenities are amazing , cleanliness and transportation availability is also great. The only con is that the employees are not always the friendliest and can be rude especially around the pool and towel area.
Stayed 4 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice clean hotel in a quiet location. Having the Panama restaurant in the lobby is an added plus.
Stayed 2 nights in Mar 2025

10/10 Excellent

E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is so wonderful. The staff very nice people. I definitely. Recommend this hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

asuncion

Liked: Cleanliness, amenities
I'm definitely returning, my only complaint was the a/c😪 i need sir. But everything else was so perfect
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Amenities, property conditions & facilities
Ocean view balcony was very relaxing
Stayed 7 nights in Mar 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Food
Stayed 2 nights in Apr 2025

10/10 Excellent

Yurari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo excelente
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with Panamá attached to it.
Stayed 7 nights in Dec 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2025

10/10 Excellent

yesenia

Liked: Staff & service, property conditions & facilities
todo exelente
Stayed 1 night in Mar 2025

10/10 Excellent

Maria M

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service and general
Stayed 4 nights in Mar 2025

10/10 Excellent

Vianey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time my family and I stayed here and we liked it very much, it is a clean place, attentive staff, friendly and respectful, we also liked the pool area and the access to the beach, the only bad thing was the bad weather that we had in the days we were there, but I would definitely stay in this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was always kept up with cleanliness. Very nice pool. House keeping is great!
Stayed 7 nights in Feb 2025

10/10 Excellent

AMELIA CHAGOYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente

4/10 Poor

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Very young staff that were not trained to serve. Always talking to each other instead of customer service. Was consuming drinks from hotel but if you didnt get a bucket no ice was served. Order six beers. They put on table just there no ice. You have to get your own. Very poor customer service. Will not come again.
Stayed 4 nights in Jun 2025