Villa, Oceanfront | Property grounds
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Reviews of Villas El Rancho

3 out of 5
Villas El Rancho
Av. Sabalo Cerritos 3170, Mazatlán, SIN

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 117 reviews" "
Rating 8 - Good. 40 out of 117 reviews" "
Rating 6 - Okay. 16 out of 117 reviews" "
Rating 4 - Poor. 9 out of 117 reviews" "
Rating 2 - Terrible. 4 out of 117 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Flor

Stayed 3 nights in Mar 2024

6/10 Okay

George W

Travelled with partner
This property is truly unique in the area in that it remains one of the only hotels in the area that has a distinctly Mexican decor and flavor. The units are spacious. The accouterments for cooking or cleaning are not so great. The staff in the restaurant and bar are very helpful and pleasnt. Access to the gorgeous beach in front of the property needs to be replaced. Access is not possible at high tide. We did enjoy our stay very much.

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service
The price was good The property is old but I was happy in the place.
Stayed 1 night in Nov 2022

10/10 Excellent

Aly

Stayed 7 nights in Jul 2022

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is beach front.
Stayed 6 nights in Jun 2022

10/10 Excellent

Julieta

Stayed 3 nights in May 2022

4/10 Poor

Myrna

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2022

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation.
The stay was overall ok. Not going to say perfect but rather good. The check in could of been better. One of the receptionist was very rude and could definitely used a lot more customer service help. The rooms were clean. The pool was not h qted and a little cold for my taste. The view to the beach/ocean was gorgeous. That was my favorite part of my stay!
Stayed 1 night in Jan 2022

8/10 Good

STEVE

Liked: Cleanliness, staff & service
Disliked: Amenities
GOOD LOCATION
Stayed 1 night in Oct 2021

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lil villa in between hectic resorts. right on beach, a lil pool, the villas were beautiful, spacious, clean, and enjoyed them.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very poorly cleaned, no hot water in one of the bathrooms, food was served to us cold and server had a bad attitude when we addresses that the food was cold.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A lot of potential
Internet AND TV didn't work trought all of our stay. Pool was filled with a garden hose AND was very cold AND has a lot of mold. Room was lovely AND the beds where excellent. Will stay again if everything they offer is working as it should
Stayed 2 nights in Nov 2019

8/10 Good

laura

Liked: Cleanliness, staff & service, room comfort
Bring your blow dryer & iron
I would recommend this resort only thing i’d have to say don’t forget your blow dryer & iron. I didn’t like the fact that reception desk closes at night. Other than that staff is great & the place is very relaxing
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a lot of character! If you want cookie cutter this is not for you . I would definitely come back
Stayed 3 nights in Feb 2019

8/10 Good

Kyle

Okay but.....
Just very tired place. Power out for an hour or so, furniture dirty, blinds did not work well. Right on beach which was nice. Crashing waves hypnotic. Sunsets beautiful. Lush gardens and, nice swimming pool but, hot tub closed down at 9 so no night time leisure soaks.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Our stay was great. Personnel with great customer service attitude.
Stayed 1 night in Feb 2019
Response from Brenda Rodriguez on 26 Feb 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We enjoyed the small size of the resort. The villas were probably beautiful when they were new. This resort needs some money put into it, but has the potential to be wonderful. The mattresses were quite hard. The pool was constantly being filled with a hose. Service was pretty good and staff were agreeable. there was a limited variety of menu items, but we enjoyed what meals we had there. We chose Villas El Rancho in order to be close to family who were staying in their more upscale private condo. We spent a lot of time visiting over there as it was more comfortable. With money put into upkeep and a bit nicer amenities, this place would be great because it’s not like all the other places to stay on Cerritos.
Stayed 7 nights in Dec 2018
Response from Brenda Rodriguez on 9 Jan 2019
Muchas gracias por su comentario, para Villas El Rancho es muy importante saber su opinión, con gusto nos pondremos en contacto con usted para saber un poco más.

6/10 Okay

IrisLara, Denver CO

Liked: Cleanliness, staff & service
The property is outdated. I like the pool and the ocean right in front of the property.The restaurant has good food and the staff is really nice.
Stayed 1 night in Aug 2018
Response from Brenda Rodriguez on 16 Aug 2018
Gracias por ponerse en contacto con Villas El Rancho, su opinión es muy importante para nosotros!

6/10 Okay

Arturo, El Paso, TX

Liked: Cleanliness, staff & service, room comfort
Good
Nice stay very friendly staff but was expecting more availability on the restaurant and bar.

8/10 Good

Karen & Nicole, Austin, TX

Liked: Cleanliness, staff & service
Quaint Family Hotel
The staff was friendly and spoke enough English to work with our bits of Spanish. The hot tub wasn't hot, but it was a fun clean, hidden side pool. The beach was immediately outside the back of the hotel, which was fun and offered a stunning view. The restaurant was so-so, except the tortillas which were awesome, the ambiance which was fun, and the waiter who was fantastic. The bedrooms all have doors with open slats, so there is no sound privacy in any of the rooms. What was set up to be the master was actually a loft situation, completely open to the living room. We'd go again!

6/10 Okay

Padre, PHX

Disliked: Property conditions & facilities
It is a good place if you have a big group & cook
It was okay. Ants were present in kitchen. There has not been any unkeep, like rusty shower pipes, old couch that dips deep when you sit on it. THe cleaniing lady was great everyday with new towels and sweeping. THe beach was not good this year.

8/10 Good

William H.

Liked: Cleanliness, staff & service, room comfort
Great Trip
Need to do something with the food service---better resturants in the area, at a better price.

6/10 Okay

Verified traveller

Disliked: Staff & service
Ok but would try another hotel next time
Hotel was ok but they shouldn't advertise services or amenities they don't have. They don't have a hair dryer as advertised. They don't have 24 hour reception as advertised. They don't have an iron and ironing board as advertised. I had to go ask for an iron and that's how I finally got one. Also, wifi was only available in the pool area and not inside our villa. The water you shower with is salty, I guess thats part of being a green resort. Overall It was ok but would not return.

6/10 Okay

J and L, Canada

Liked: Room comfort
Nice Get away
Staff were very freindly and helpful. Better than a hotel or regular condo, had charm and character (mecixan decor, but not overdone), cozy. We don't like fancy condos, hotels or all-inclusives because they lack character and you never feel quite at home it them. Felt at home here. Right on the beach in cerritos, which is the most beautiful beach in Mazatlan. short bus ride to Zona dorado and shopping. Cleanliness of room was good, but not excellent (just fine for us, depends on your standards). The place is rustic so there are some tiles needing to be replaced, a little rust here and there, a few things that didn't work in the room,but the staff fixed them right away with out hassel. I thought the price was a bit high and so you would think they would keep the place running a little better and that they wouldn't charge you to have water in your room (little things like that are a bit annoying, but the charm of this place wins me over). The pool was clean and an excellent option for kids and if the surf happend to be a little stronger than usual. We would definitely return to El Rancho. Had a great time, loved the staff.

8/10 Good

Little lil

Liked: Cleanliness, staff & service, room comfort
Mr. and Mrs. Favela
The hotel was just right for us; away from the crowds, no need to take the elevator down because it's one level. We had a great time the beach is the closest to villas then any other hotel in the area. The villas are very roomy and peaceful, towels are BIG, you get extra towels for the beach as well. Two full bathrooms. People are nice and helpful. The best we've ever taken.

8/10 Good

luis, obregon sonora

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place to relax
The villas are very nice and clean. Very friendly staff. Wonderful sunsets and good food and service at the restaurant. We`ll be back next year for sure.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Unbearably awful
I suspect they post their own good reviews given the complaints constantly shared around the pool and environs by guests. The staff is nice, the location is nice but the units are moldy and bug ridden. They screwed up our reservation and charged so much more than expected, then demanded all our identification: passport, driver's license, and then they wanted credit card information. They wouldn't check us out until all the dishes and silverware were counted, after we had put up with the ants and cockroaches. Horrible place.

6/10 Okay

Gerardo

Travelled with family and small children
Liked: Staff & service
No me gustó que no había microondas y se iba el internet Que me gustó el exterior la parte de afuera
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesus arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 2 nights in Feb 2024

10/10 Excellent

Edgar fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo huele un poco a humedad nada extremo muy torelable
Stayed 2 nights in Jan 2024

2/10 Terrible

Fabiola Alejandra Hernández

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Niño orinando en mesa de la alberca Propiedad muy vieja Y debido al Hotel con el que se colinda , demasiado ruido Fue un error reservar aquí
Stayed 6 nights in Dec 2023

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service
Falta mantenimiento a los exteriores de las villas y algunas instalaciones, pero en el interior de la villa todo muy bien y confortable
Stayed 1 night in Dec 2023

8/10 Good

Izamary

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lugar muy acogedor, el personal es amable. Solo un poco de mantenimiento a las villas no vendrian mal.
Stayed 1 night in Sep 2023

10/10 Excellent

Bruce omar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Me pareció excelente para descansar
Stayed 3 nights in Oct 2023

10/10 Excellent

yazmin

Stayed 2 nights in Sep 2023

10/10 Excellent

MANUEL ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
nada
Stayed 3 nights in Aug 2023

8/10 Good

FLAVIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Luis Arturo

Liked: Cleanliness, staff & service
Muy bien todo, solo es necesario hacerle una muy buena actualización a las instalaciones
Stayed 6 nights in Aug 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bueno 👌
Stayed 3 nights in Jul 2023

10/10 Excellent

JUAN ANTONIO

Stayed 3 nights in Jun 2023

10/10 Excellent

MARICELA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super recomendable hospedarse aquí, mi estancia fue de lo más placentero, todo muy limpio y la atención por parte del personal excelente. Hermoso el lugar, las villas, las vistas, la tranquilidad. Con todo gusto regresaré y por supuesto que lo recomiendo 😃
Stayed 5 nights in May 2023

8/10 Good

Néstor Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar en general esta bien, pero las intalacioones son viejas, y lago de descuido. en detalles.
Stayed 3 nights in Apr 2023

6/10 Okay

MA ROSARIO

Stayed 5 nights in Dec 2022

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Me gusto que estaba tranquila y segura, no me gusto que esta descuidada

8/10 Good

Rosa Genoveva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Bien, espero la próxima vez sea mejor
Stayed 3 nights in Oct 2022

6/10 Okay

Ale

Travelled with family, Travelled with family and small children
En general las instalaciones requieren mantenimiento el area de la playa estaba en mal estado las instalaciones de comedor son deficientes
Stayed 3 nights in Sep 2022

10/10 Excellent

Jesus

Stayed 3 nights in Aug 2022