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"Great location, friendly staff. Nice views. "

"Such a nice hotel with historic architecture. The staff were super phenomenonly courteous going out of their way to help you with anything you needed, especially Ronnie! "

"The rooms are very spacious and the staff is very accommoda"

"The supervisor at check-in said that she put a late check out in the computer as I requested, but she did not. I even asked if I needed to follow up at check out or if I needed to have my keys re-keyed at 11:00 check out. The supervisor said it wasn't necessary since a 1:00 late check out was in the computer. At 11:00 check out, the maid knocked on my door. The late checkout wasn't in the computer. The supervisor expected me to leave. I had to retell my check in story and argue my point. It eventually got settled, but I should not have had to deal with that. I felt like I wasn't believed, and that the supervisor allowed the 1:00 check out just to appease me. Otherwise I enjoyed my stay. I had a great room with a window looking at the lake and a window looking at Michigan Avenue. I was given a nicer view since my room wasn't ready at 3:10 and I had to wait. I think the supervisor felt bad because I had waited and my room still wasn't ready at 4:00. That was nice of the lady. By the way, the supervisor said that the hotel does not honor third party websites perks such as late check out. Not sure why if hotels.com advertised it on the hotel's website. "

"Great atmosphere in the restaurant and bar area."

"Beautiful place with amazing views from room. Close to downtown. But the best for driving guests. Super limited parking; slow valet. Food is good and the staff is thoughtful and friendly. They have green initiatives but I didn't get the impression they were skimping on anything. Bar closes kinda early but the snack shop is open all the time with options there."

"I was on business travel with a co-worker and decided to check out Citizen M. We loved our stay. The rooms are on the smaller side, but we expected that. Check in was easy, the rooms were elegant, the staff was terrific. We would grab coffee and work in the lobby until it was time to go to our conference. There were lots of areas to work in. One thing my co-worker didn't like was that there wasn't an outlet or table by the bed. If you're someone who uses a CPAP machine, or you like to have your phone charging nearby at night, you might find the room layout a little awkward. Otherwise, we loved our stay. Fantastic location, great price, beautiful properly. I will definitely be coming back!"

"Good experience "

"Historic hotel, lots of glamour, beautiful ballroom, big rooms, beautiful views of the fountain and lake, wonderful staff. The only suggestion, and this sounds petty, but the tv was smaller than expected. It was ok to watch though, not a major issue at all."