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"I was told to call the hotel and they would call a taxi to pick us up at the Warnemunde Werft Train Station. We called the hotel 5 times over a 45 minute time period and no one answered the phone. Finally we asked someone getting off a train about their not answering the phone. He tried twice on his phone and still no answer. Another person said to walk to the bus station and take the bus which we did. It took us almost two hours to get to the hotel. When we were checking in, the phone rang several times and none of the people checking us in answered the phone. When we checked out of the hotel, we just realized that we were overcharged by 50 Euros and our bill is INCORRECT. We were charged 50 Euros for parking a car, which is a problem because we did not have a car. Thus, a credit needs to be issued on the credit card used. We already left Germany and are not returning. The correct total amount should be 25,90 Euros, not 75,90 Euros. The bill number is 1297678 . Thank you Ronald and Lena Marie Berezniak"

"Staff were quick and efficient "

"Good location, nice staff. Everything was nice"

"Complicated self check-in. Small rooms but colorful. Comfortable beds. Location a bit chringe. Breakfast a bit poor. Great coffee though and service minded staff."

"I had a medical emergency and a personal issue whilst i was at the hotel. The staff were excellent in dealing with all my issues, cannot thank them enough for the help and support received during my stay"

"uns hat alles gefallen, ganz besonders die Freundlichkeit des Personals in allen Bereichen. Einzig im Kurhaus-Restaurant war es einfach zu kalt"

"The breakfast was very good with champagne and made to order options. The hotel is well designed with lots of attention to detail."

"Hotellet var fantastiskt och i hotellets resturang fick vi god och vällagad mat "

"Poch"