2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Carillon Miami Wellness Resort

5 out of 5
Carillon Miami Wellness Resort
6801 Collins Ave, Miami Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 647 reviews" "
Rating 8 - Good. 129 out of 647 reviews" "
Rating 6 - Okay. 52 out of 647 reviews" "
Rating 4 - Poor. 29 out of 647 reviews" "
Rating 2 - Terrible. 28 out of 647 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice property right on the beach.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Thank you for your feedback!

10/10 Excellent

Luigi, Harrison

Stayed 6 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your feedback!

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s property was just beautiful. The pool was wonderful and the rooms are gorgeous. We had an ocean view and enjoyed it.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for your feedback!

8/10 Good

Monica

Stayed 4 nights in Mar 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your feedback!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 out of 5 Pros: Easy beach access Quiet rooms Comfy bed Great gym Daily fitness classes Walkable area Good service except at on site restaurant The Strand Cons: Service at The Strand is very slow Small pool Few food options Other Notes: Nice room but could use refresh Nice spa but disorganized so not entirely relaxing
Stayed 4 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for your feedback!

8/10 Good

Ronald, Reidsville

Liked: Cleanliness, staff & service, amenities
The resort is tired, that’s the bad. We had to have maintenance up for several repairs, hot water in the shower cuts off when someone uses the sink, scale was broken. The staff was great however and very professional and hospitable. It’s a typical resort, overpriced, for mediocre food and drink, and tons of hidden fees meant to pad margins. Overall nice facilities, good beach, beautiful gym and club. Needs a facelift and bring your wallet.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for your feedback!

6/10 Okay

chris

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Hotel Management on 23 Feb 2024
Thank you for your feedback.

4/10 Poor

Jennifer

Travelled with partner
Not a 5-star property. Apartment-style rooms; while it was nice to have more space, the room was very tired. A/C didn't work, terrible smell of mildew when we got back to the room one night, a light fixture just fell off the wall, with no warning. Spa was just okay. Didn't feel very high-end at all. Also has a ton of residences, so there seemed to be a lot of people in their 70s and 80s with grandchildren visiting. Food at The Strand was average. We had a dinner that cost $250., and we had NO DRINKS. WAY overpriced for thequality. Manager was very nice, though, when I let him know about all of the issues in our room.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Thank you for your feedback. We will go ahead and share this with our team.

10/10 Excellent

Daria, Ho Chi Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Thank you for your feedback!

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness
Carillon was formerly managed by Canyon Ranch. I loved this property as Canyon Ranch and stayed four times. However, I was disappointed with the property under new management as Carillon. I would not stay here again. The service is confused, the beach staff are unprofessional, and the facilities are suffering from deferred maintenance. It is unfortunate.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback. We will go ahead and share this with our team.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Hotel Management on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

Dayamis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Hotel Management on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

ALEXANDER, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT SERVICE
Stayed 7 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback!

10/10 Excellent

deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Location was great!! Rooms are very spacious. Service was excellent!!
Stayed 3 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback! We look forward to seeing you again!

8/10 Good

Vian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely and relaxing stay.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 29 Nov 2023
Thank you for your feedback!

8/10 Good

Corey

Stayed 2 nights in Nov 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback!

10/10 Excellent

Yvonne

Stayed 3 nights in Nov 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice location
Stayed 3 nights in Nov 2023
Response from Hotel Management on 16 Nov 2023
Thank you for your feedback!

8/10 Good

CAROLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice appartment Nice beach Safe and clean Convenient having Publix across the street!
Stayed 7 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
Thank you for your feedback!

10/10 Excellent

Felipe Reis

Stayed 3 nights in Oct 2023
Response from Hotel Management on 21 Nov 2023
Thank you for your feedback!

10/10 Excellent

Ramon Ramchandani Lutero, Edgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 11 Oct 2023
Thank you for your feedback!

10/10 Excellent

Haysam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and amenities are the best in Miami. Beautiful property!
Stayed 4 nights in Sep 2023

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel Management on 25 Sep 2023
Thank you for your feedback!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to unwind and relax! Parts of the room and the facilities are getting a bit worn, but the overall wellness experience is great!
Stayed 2 nights in Sep 2023
Response from Hotel Management on 25 Sep 2023
Thank you for your feedback!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was freezing inside but lovely place to stay
Stayed 4 nights in Sep 2023
Response from Hotel Management on 25 Sep 2023
Thank you for your feedback!

10/10 Excellent

larisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right on the Ocean. Awesome staff, always come back here if possible
Stayed 2 nights in Sep 2023
Response from Hotel Management on 18 Sep 2023
Thank you so much for your feedback! We look forward to welcoming you back again soon!

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, we felt really welcomed by all staff. The food was delicious. All of the classes and amenities were wonderful.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 28 Aug 2023
Thank you for your feedback! We look forward to seeing you again in the near future!

10/10 Excellent

Withny

Excellent staff and service.
Stayed 7 nights in Aug 2023
Response from Hotel Management on 25 Aug 2023
Thank you for your feedback!

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except they don’t have a pool for kids 11-17 years old. They have a pool for small children and an adult pool and are very strict about who is allowed to use the adult 18 and over pool. Also they close the pools at 6pm which is when it’s finally bearable to be outdoors in Miami in August. Same with the beach chairs and umbrellas.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 16 Aug 2023
Thank you for your feedback!

10/10 Excellent

EDWARD

Stayed 4 nights in Aug 2023
Response from Hotel Management on 11 Sep 2023
Thank you for your feedback!

10/10 Excellent

Georgiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Aug 2023
Response from Hotel Management on 9 Aug 2023
Thank you for your feedback!

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carillon was excellent and just a few steps from the beach. Everyone was friendly and helpful. A wonderful experience overall at the hotel and beach.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you for your feedback! We look forward to seeing you again soon.

10/10 Excellent

Patricia

Stayed 7 nights in Jul 2023
Response from Hotel Management on 24 Aug 2023
Thank you for your feedback!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable family oriented environment
Stayed 4 nights in Jul 2023
Response from Hotel Management on 4 Aug 2023
Thank you for your feedback!

10/10 Excellent

Shaquan

Stayed 2 nights in Jul 2023
Response from Hotel Management on 16 Aug 2023
Thank you for your feedback!

10/10 Excellent

Jaime

Stayed 3 nights in Jul 2023
Response from Hotel Management on 14 Aug 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort & experience was incredible. Staff, service, amenities, everything was 10/10. Will only stay here every time I’m in Miami! To add - I am a young woman who went alone and felt completely safe & secure at the Carillon.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 21 Jul 2023
Thank you so much for your feedback! We look forward to welcoming you back to the resort in the future.

6/10 Okay

Emad

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 8 nights in Jun 2023
Response from Hotel Management on 4 Aug 2023
Thank you for your feedback.

10/10 Excellent

Misael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there many times, it feels like home away from home. Price point is a bit high but it’s worthy. They make you feel super comfortable and they are very accommodating. Highly recommend.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 10 Jul 2023
Thank you for your review. We look forward to welcoming you back to the Carillon in the future!

8/10 Good

Jennifer

Stayed 4 nights in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank you for your feedback!

10/10 Excellent

Amandip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay and the facilities were great. I would highly recommend and will definitely come again.
Stayed 4 nights in Jun 2023
Response from Hotel Management on 5 Jul 2023
Thank you for your review. We look forward to welcoming you back to the Carillon in the future!

8/10 Good

Luyang

Liked: Staff & service, amenities
Stayed 4 nights in Jun 2023
Response from Hotel Management on 18 Jul 2023
Thank you for your feedback!

10/10 Excellent

Meetu

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Hotel Management on 19 Jun 2023
Thank you for your review. We look forward to welcoming you back to the Carillon in the future!

8/10 Good

Diloro

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was good stay
Stayed 4 nights in Jun 2023
Response from Hotel Management on 16 Jun 2023
Thank you for your review. We look forward to welcoming you back to the Carillon in the future!

6/10 Okay

Ian

Stayed 3 nights in Jun 2023
Response from Hotel Management on 5 Jul 2023
Thank you for your feedback!

10/10 Excellent

Salvatore, AURORA

Stayed 3 nights in May 2023
Response from Hotel Management on 5 Jul 2023
Thank you for your review. We look forward to welcoming you back to the Carillon in the future!

4/10 Poor

Dawn, addison

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Hotel Management on 29 May 2023
Thank you for your feedback.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Stay Specialist on 31 May 2023
Thank you for your response.

4/10 Poor

Maya

Travelled with family
Liked: Amenities
Disliked: Staff & service
This property was in a fantastic location. The pools and beaches were fantastic. The rooms were subpar - noticeable dingy. We had several issues while on the property. I would rank this less 5 star -more 3 star.
Stayed 4 nights in May 2023
Response from Hotel Management on 10 May 2023
Thank you for your feedback.