6/10 Cukup Baik
Kristine Mary
Bepergian dalam rombongan
12 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property is beautiful and most of the staff were kind and attentive, but several issues took away from the experience.
At check-in, we were told we could self-park across the street with in-and-out access. When we returned later, that was not the case, leaving us no choice but to pay $70 per day for valet. It would have been helpful to know that upfront.
There was constant nickel and diming. Beach umbrellas were $30, even though they were already set up and had to be removed if not used. Guests were not allowed to sit in beach chairs before 9am. The hot tub was closed, other pools were roped off and sitting unused, and the pools that were open were freezing cold.
Our room was nice but not properly cleaned. There were loose peanut M&Ms scattered on the floor in the corner, which was concerning.
When I paid cash for a beach drink, gratuity was included but my change was kept without asking. We were also chased down in the lobby over a meal charge that turned out to be staff error, which felt uncomfortable and accusatory.
Watching guests be moved for a three-day photo shoot was also distasteful. Overall, the high costs, miscommunication, and unavailable amenities made it hard to feel the stay justified the price.
Kristine Mary
Menginap 5 malam pada bulan Februari 2026
