6/10 Okay
Rebecca
14 Jun 2024
Liked: Property conditions & facilities
The front desk staff were fantastic, and Darcy in the bar is a sweetheart. However the woman who answers the phone for room service was so rude. The first time I called she immediately said could I call back later because they were too busy. Not polite, and pretty rude. I waited an hour and called back again and same woman said that because it was 8:59pm and they stopped taking orders at 9pm she couldn't take my order. There is nothing in the room to say that, and she never mentioned it the first time I called. I explained what happened and she basically hung up on me!! I was staying with my sister who was very sick. It was a very stressful visit and that woman made it worse. I had to leave my sick sister alone in our room to get a take out pizza. Very disappointing.
Rebecca
Stayed 1 night in May 2024