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"If you have luggage, please take a cab to the hotel. We made the mistake of walking. The front of the hotel has steps! If you want to avoid the steps, then you have to go to the back entrance which is from the side of the hotel and goes up to the door. The hotel is clean, good breakfast. The staff was doing their job. Not very friendly."

"A great central location. Perfect location for Fuji-Q. Just steps away. Easy access to busses. Great rooms with beautiful view."

"Nice place to stay,"

"Was a big room with a comfortable bed. A good size bathroom with an enclosed shower stall. Breakfast was good. "

"The hotel has an amazing location. On a clear day, Mount Fuji can be seen directly from the hotel which has a wonderful observation room. Breakfast is good with plenty of choice. The onsen is also a lovely treat at the end of the day- and spotlessly clean. We love staying here. There is a shuttle service provided to/from the station as the hotel is a little out of town."

"Staff was friendly, but the kiosk to check-in felt less warm than a normal check-in. Room was clean and neat, the bed was hard which I've heard is possible for Japanese rooms. A bit odd that the best way to walk there from the train station was to walk through a large park, but it was fine."

"Best room view I have ever lived "

"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "

"Good location "