Search Hotels in Mountain Vista Ranch, Phoenix

"Parking was tight, but that may be normal for a big city. The room seemed clean. We were on second floor and had a balconly. There was a lot of trash on the roof that was just below the balcony railing. The tub looked in rough shape, the finish was rubbed off on the floor. The toilet barely flushed. I had to hold the down for a long time.Water in the sink had to run for several minutes before it got hot. The microwave did not work. We put a cup of room temp water in for 5 minutes and it was the same temp when we pulled it out. After we checked in, we were only in the room for a short time before we left. We returned late that night and that is when we noticed the issues. I reported it to the staff and she dismissed everything. The next morning we went down for breakfast (at 7am) there were a few mini muffins, waffle mix and a waffel iron, and 2 dry cereal choices. There was a juice machine the cranberry juice was gone, the oj was very watered down & I didn't even try for the apple juice. Coffee was good. The experience was not good and I want my money back."

"Excellent "

"Bad"

"Parking gets full fast."

"Was a little ways from a qt,sketchy area to be walking around alone"

"The room was not very welcoming "

"Serious Hygiene Issue (Bed Bugs) – Room 125 We stayed at this property from April 9th–13th. Unfortunately, our stay was cut short when we discovered a live bed bug and fecal stains on the bedding in Room 125. We provided photographic evidence to the management, and the property manager, Meryl, confirmed it was "a match" for a bed bug. While the manager was professional in her demeanor and agreed to authorize a refund for our final two nights, the hotel was unable to move us to a new room, stating they did not want to risk the spread of the pests. This resulted in a forced early checkout and the significant inconvenience of finding last-minute accommodations and treating all of our belongings. While the staff was polite, a bed bug infestation is a major health and safety concern. I hope the property takes the necessary professional extermination steps to ensure this doesn't happen to future guests."

"Everything was amazing and very friendly staff"

"Staff was nice and helpful but didn't like the roaches or bed bugs in our room and moths "