"Very clean and spacious room, convenient distance from the airport. The dinner buffet was varied and delicious. The only negative experience was that instead of helping to make a reservation for the breakfast buffet, the restaurant staff instructed to make the reservation online, which required prepayment. Two people from my party were sick and unable to make it to breakfast. The restaurant was not busy at all early in the morning (plenty of empty tables). I explained the situation to the hostess and requested a refund for the 2 people, but she said that only the manager would be able to help. I was unable to speak with the manager, but the hostess later said that she was told that the refund could only be requested online. The website does not offer this option, so I brought this matter up at Reception and was given an email address for the restaurant manager. I wrote to the contact and received and out of office message until mid month, so at this time I have not been refunded and the hotel staff was unhelpful."