Lotte Arai Resort

Family ski hotel with 2 restaurants

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Where to?

Dates

July 2025

August 2025

Indoor pool, seasonal outdoor pool, pool umbrellas

ARAI Bldg. Character Triple / Mountain view (3 beds) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Pool
Bar
Gym
24/7 front desk

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 26 of 26 rooms

1 bedroom, premium bedding, down duvets, pillow-top beds

ARAI Bldg. Character Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

31 sq m
Mountain view
Sleeps 3
1 Single Bed and 1 Double Bed

CLUB Bldg. Premier Suite / Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

75 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Single Bed

CLUB Bldg. Grand Premier Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

113 sq m
Mountain view
Sleeps 4
2 Double Beds

CLUB Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

43 sq m
Mountain view
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

42.6 sq m
Mountain view
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite F (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

79.2 sq m
Sleeps 4
1 King Bed and 2 Single Beds

CLUB Bldg. Deluxe Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

43 sq m
Mountain view
Sleeps 2
1 Double Bed

CLUB Bldg. Premier Suite / Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

75 sq m
Mountain view
Sleeps 2
1 King Bed

CLUB Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

34 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Single Bed

LODGE Bldg. Corner Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

63 sq m
Sleeps 4
2 Double Beds

ARAI Bldg. Superior Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

31 sq m
Mountain view
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

76.3 sq m
Mountain view
Sleeps 4
2 Double Beds

NEST Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

34.3 sq m
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe FamilyTwin (2 beds)

Good

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

44.6 sq m
Sleeps 3
1 Single Bed and 1 Double Bed

LODGE Bldg. Deluxe DoubleTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

44.6 sq m
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Quadruple (4 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

54.6 sq m
Sleeps 4
4 Single Beds

LODGE Bldg. Deluxe Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

40.6 sq m
Sleeps 2
2 Single Beds

ARAI Bldg. Superior FamilyTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

31 sq m
Sleeps 3
1 Single Bed and 1 Double Bed

ARAI Bldg. Superior FamilyTriple (3 beds)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

42 sq m
Sleeps 4
2 Single Beds and 1 Double Bed

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

62 sq m
Mountain view
Sleeps 4
4 Single Beds

ARAI Bldg. Superior Double (1 bed)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

23 sq m
Sleeps 2
1 Double Bed

LODGE Bldg. Deluxe Suite R (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

54.6 sq m
Mountain view
Sleeps 2
2 Single Beds

ARAI Bldg. Character Triple / Mountain view (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

40 sq m
Mountain view
Sleeps 4
2 Single Beds and 1 Double Bed

ARAI Bldg. Superior Triple / Mountain view (3 beds)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

31 sq m
Sleeps 3
3 Single Beds

ARAI Bldg. Superior Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Down duvet

Premium bedding

23 sq m
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite T (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Down duvet

Premium bedding

Blackout curtains

54.6 sq m
Sleeps 4
2 Double Beds

About the area

1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

Myoko Kogen - 1 min walk - 0.0 km
Myoko Sunshine Land - 9 min drive - 9.0 km
Seki Onsen Ski Resort - 20 min drive - 16.3 km
Akakura Onsen Ski Area - 20 min drive - 20.5 km
Akakan Ski Area - 20 min drive - 20.5 km

Getting around

Naoetsu Station - 29 min drive
Niigata (KIJ) - 113 min drive

Restaurants

‪くびき野情報館 - ‬19 min drive
‪Sky Restaurant Zen - ‬16 min drive
‪食堂ミサ - ‬8 min drive
‪Myoko Coffee - ‬6 min walk
‪氷見きときと寿し - ‬8 min drive

About this property

Lotte Arai Resort

Upscale family-friendly hotel near Takada Park

You can look forward to a poolside bar, an indoor mineral hot spring (onsen) and a terrace at Lotte Arai Resort. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs or the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Japanese cuisine. Enjoy the gym, as well as activities, such as mountain biking, snowboarding and snow tubing. Free in-room WiFi is available to all guests, along with shopping on-site and 2 coffee shops/cafes.

Additional perks include:

A seasonal outdoor pool and an indoor pool, with pool umbrellas
Continental breakfast (surcharge), free train station pick-up and bike hire
Hot springs on-site, tour/ticket information and a computer station
A vending machine, a banquet hall and ping pong
Guest reviews say good things about the overall condition

Room features

All 245 rooms have comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.

Other amenities include:

Pillowtop mattresses and down duvets
Deep-soaking baths, bidets and free toiletries
Flat-screen TVs with cable channels
Fridges, free tea bags/instant coffee and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Parking included
Free WiFi
Restaurant
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Free train station pick-up shuttle from 9:00 AM to 8:30 PM
Train station shuttle at scheduled times, on request
Free train station drop-off

Food and drink

Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,080 for adults and JPY 1,870 for children
2 coffee shops/cafes
2 restaurants
A bar/lounge
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Asahi
BAR Ruri
Sky Restaurant ZEN
The Plate
ゴンドラレストラン Village

Things to do

2 hot tubs
Bicycle rentals
Books
Downhill skiing
Full-service spa
Gym
Hiking/biking trails
Hot spring
Indoor pool
Karaoke
Library
Mountain biking
Playground
Ropes course
Sauna
Seasonal outdoor pool
Shopping
Ski equipment rentals
Ski lessons
Ski passes
Ski storage
Snow tubing
Snowboarding
Table tennis
Ziplining

Family friendly

In-room refrigerator
Indoor pool
Laundry facilities
Playground
Pool toys
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service

Business services

3 meeting rooms
Business centre
Computer station

Outdoors

Barbecue grill
Garden
In the mountains
Outdoor entertainment area
Picnic area
Pool umbrellas
Terrace

Full-service spa

Hot spring
Hot springs open from 6:30 AM - 11:00 PM
Hot springs water temperature - 38 ºC
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Spa open select days

Accessibility

Lift

Banquet hall
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Electric kettle
Free bottled water
Minibar
Refrigerator
Tea bags/instant coffee

Air conditioning
Desk
Heating
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.

Meals are not included in the breakfast and half board rate plans for children ages 3 and under.

Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 April to 16 December:

Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

Fee for continental breakfast: from approximately JPY 3080 for adults and from JPY 1870 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August to August

Hot springs access available from 6:30 AM to 11:00 PM

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

A car is not required for transport to and from this property

Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

LOTTE ARAI RESORT Myoko

LOTTE ARAI Myoko

LOTTE ARAI

Lotte Arai Resort Hotel

Lotte Arai Resort Myoko

Lotte Arai Resort Hotel Myoko

Frequently asked questions

Does Lotte Arai Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Lotte Arai Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte Arai Resort?

This hotel doesn't offer parking.

What time is check-in at Lotte Arai Resort?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte Arai Resort?

Checkout is at 11 AM.

Where is Lotte Arai Resort located?

Located near the slopes, this Myoko hotel is in the mountains, and within 16 mi (25 km) of Takada Park, Iwanohara Vineyard and Imori Pond. Joetsu Municipal Aquarium and Naena Waterfall are also within 20 mi (32 km).

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Lotte Arai Resort Reviews

8.6

Excellent

9.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

DongWook

24 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent facility, even more excellent staff!

Stayed 1 night in May 2025

8/10 Good

vivian

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It is a clean hotel and in very reasonable price. Only HKD 450/ per night . The lobby is newly renovated and the room is a bit old. But, the room is clean and I have no complaint. U can enjoy free onsen and the environment overall is good.

Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

31 Jan 2025

Picturesque location, awesome location

Had the best stay at this awesome resort!! Rooms are very large, comfortable and clean, we were in the Lodge!

Stayed 5 nights in Jan 2025

8/10 Good

Stephanie

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was great but hard to get to and only had a shuttle at certain times. Make sure you reserve a seat beforehand and that it lines up for right after your train arrives. Also bring snacks because a lot of restaurants weren’t open during the end of the snow season

Stayed 1 night in Apr 2025

10/10 Excellent

James

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!

Stayed 1 night in Jan 2025

10/10 Excellent

Yuk Kee Brian

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

awesome

Stayed 5 nights in Jan 2025

8/10 Good

TAS

6 Jan 2025

Liked: Cleanliness, property conditions & facilities

ski

Stayed 3 nights in Jan 2025

10/10 Excellent

Cara

21 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants

Stayed 6 nights in Feb 2024

10/10 Excellent

aria

16 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice Ski in ski out hotel.

Stayed 1 night in Mar 2024

6/10 Okay

Matthew

22 Jan 2025

Liked: Cleanliness, staff & service, amenities

Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.

Stayed 5 nights in Jan 2025

10/10 Excellent

Shawn

4 Mar 2024

Liked: Staff & service, property conditions & facilities

Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.

Stayed 7 nights in Feb 2024

10/10 Excellent

Freddy

4 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern & Quaint Japanese Onsen Getaway

Modern yet quaint Japanese Onsen getaway.

Stayed 6 nights in Feb 2024

10/10 Excellent

Jiwon

1 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+++++ powder skiing & beautiful onsen

The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.

Stayed 3 nights in Jan 2025

8/10 Good

Cerine

20 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All inclusive resort

Stayed 2 nights in Feb 2024

10/10 Excellent

Cara Yat Chee

30 Jan 2023

Liked: Cleanliness, amenities, property conditions & facilities

Excellent place for ski in ski out with a wonderful ski school for children

Stayed 7 nights in Jan 2023

10/10 Excellent

Susan

17 Feb 2024

Liked: Amenities

Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend

Stayed 8 nights in Feb 2024

10/10 Excellent

Verified traveller

8 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property!

A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.

Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

14 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great enjoyable stay

Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.

Stayed 4 nights in Feb 2024

10/10 Excellent

Huidy

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.

Stayed 2 nights in Dec 2024

8/10 Good

Jane

12 Feb 2024

Liked: Cleanliness, property conditions & facilities

This property has everything you need for an enjoyable time, especially skiing and soaking in the onsen. The downside is not being able to explore outside the area freely as we were dependent on the hotel’s bus schedule the ride takes 30min to the train station. We also had difficulty communicating with some of the hotel staff, even though we spoke Japanese fluently! We understand their need to wear masks (sort of) but many times we just wished they spoke more clearly. All in all, we had a memorable time at Arai.

Stayed 4 nights in Feb 2024

8/10 Good

Marc

17 Jan 2023

Liked: Cleanliness, room comfort

Service wasn’t great at front desk as they didn’t explain the facility properly. Marc

Stayed 2 nights in Jan 2023

2/10 Terrible

ML

27 Mar 2023

Disliked: Amenities, property conditions & facilities

This property was very over rated. There was no microwave in the room which made it extremely difficult to eat snacks. I thought for the price of the room it was incredibly small. We paid less for more elsewhere in Japan. I was not impressed at all and will not be staying here in the future and will not recommend the hotel to any one I know.

Stayed 6 nights in Mar 2023

6/10 Okay

ATSUKO

31 Jan 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.

Stayed 1 night in Jan 2024

4/10 Poor

Ebony

1 Jan 2025

Disliked: Staff & service, amenities

Hotel is split into Lodge and Aria. Lodge is more "fancy", Aria is basic. Hotel staff was friendly and helpful, however the service is odd - no one greeted us on arrival, no one assisted us with bags. Staff just kept walking past us. Our main issue with the hotel came from the Ski rentals staff - they are rude and intentionally unhelpful. The impression I got was they are not interested in helping foreigners. Very unorganised. We filled out the rental form a day prior to us needed the gear - tried on boots etc. Expecting that everything will be ready the next day ready to go. But no, we needed to bring the copy of the form with us on pick up - why? You already have the original. They denied us our rentals without the copy. My husband had to hurry back to the room to find it. I had two young children with me, 1 yr old and 5 yr old and a ski lesson to get to. They ignored us while waiting for my husband despite the guy who served us the pervious day, acted like he didn't even recognise us. Once we got the rentals, I asked one of the guys to help my 5 yr old put his boots on, my hands were full holding our baby and clothes. He seemed very annoyed with me for asking for help, he walked over loosened his boot and walked off. I needed his help to put his boot on! Returning the gear was another drama, but you get the gist - not the best experience and would not recommend this hotel based on our experience with the ski rentals shop and lack of service provided by the hotel.

Stayed 2 nights in Dec 2024

8/10 Good

NAOMI

4 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

清潔感あり、静かな環境、スタッフの対応が良かった。浴室の露天の虫達には、ちょっと引きました。定期的に特に朝晩は対応が必要では。せっかくの景観が残念😢でした。ドライヤー始め、コスメも良かったです。有難うございました。

Stayed 1 night in May 2025

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Lotte Arai Resort

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ARAI Bldg. Character Twin / Mountain view (2 beds)

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CLUB Bldg. Deluxe FamilyTwin (2 beds)

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View all photos for LODGE Bldg. Corner Suite (2 beds)

LODGE Bldg. Corner Suite (2 beds)

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View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

ARAI Bldg. Superior Twin / Mountain view (2 beds)

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View all photos for LODGE Bldg. Deluxe Suite (2 beds)

LODGE Bldg. Deluxe Suite (2 beds)

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View all photos for NEST Bldg. Deluxe Twin (2 beds)

NEST Bldg. Deluxe Twin (2 beds)

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View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

LODGE Bldg. Deluxe FamilyTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

LODGE Bldg. Deluxe DoubleTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

LODGE Bldg. Deluxe Quadruple (4 beds)

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View all photos for LODGE Bldg. Deluxe Twin (2 beds)

LODGE Bldg. Deluxe Twin (2 beds)

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View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

ARAI Bldg. Superior FamilyTwin (2 beds)

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View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

ARAI Bldg. Superior FamilyTriple (3 beds)

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View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

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View all photos for ARAI Bldg. Superior Double (1 bed)

ARAI Bldg. Superior Double (1 bed)

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View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

LODGE Bldg. Deluxe Suite R (2 beds)

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View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

ARAI Bldg. Character Triple / Mountain view (3 beds)

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View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

ARAI Bldg. Superior Triple / Mountain view (3 beds)

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View all photos for ARAI Bldg. Superior Twin (2 beds)