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"Excellent"

"Naga City is a smaller city compared to a Manila, but if you find yourself here and are looking for a clean, professional, smaller-sized hotel, then this is the one for you. I'm from Los Angeles and had to be in Naga for a week. I knew I had to do lots of work while in town and this hotel was the perfect choice. The staff was so accommodating and helpful. The internet was fast. The rooms clean and quiet. They even have a great big conference room you can rent. I booked it and had an impromptu free workshop about AI for the local Filipinos. And the surrounding block had enough restaurants (and Starbucks!) to make a quick trip out between meetings so convenient. The breakfast buffet doesn't have much typical American breakfast foods, but I loved the Filipino breakfast each morning. Lastly, the gym we're allowed to use as hotel guests called the Surge, is top-notch! Overall, if you're an American on business looking for and American-equivalent hotel, you've found it."

"This hotel was really lovely to stay at. We were here for 6 nights. The room was always cleaned and topped up with bathroom essentials. Each afternoon we had lovely sweet treats also left in our room. Breakfast was delicious and it was easy to ask for eggs to be cooked to our liking. Staff were always friendly and helpful. The only thing I would have a little complain about was the air-conditioning, it just wasn't cool enough in our room, but that could be a personal thing, which is why I gave a four star instead of a five star. Thank you for a lovely stay."

" Clean room, courteous staff, & accessible to the mall. Overall - superb!😊 "

"Breakfast was excellent. Shops closeby."

"Don't get the breakfast buffet. If the hotel doesn't have enough guest that purchased the buffet with their booking they will stop the breakfast buffet and offer you only ONE plate from the menu. If you are still hungry you will pay out of your own pocket for a second dish. We lost 3 days of the breakfast buffet because of this situation. What a rip off! We as customers paid for it up front and in the end, denied! Not fair! So beware."

"Great location centre of Naga , great breakfast and dining options, considering its main road location it can get a little noisey especially at night "

"My only complaint is that Orbitz seen as 3rd party on checkin. It takes time for them to find the email. Same for all 3 checkins. They do not recognize that i stayed 3 times with only 2 day laps. They do not have appreciation for repeat customer."