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"Incredibly kind staff who even helped shuttle our suitcases to and from the nearby station. A fantastic experience! 10/10"

"A great hotel to stay at 5 min from Odawara station. Breakfas was excellent. They even allow you to takebit to your room. Provides toothbrush toothpaste and night gown. They even keep your luggage after checkout until evening."

"Always enjoy staying here as the service is excellent and the food is solid. Biggest draw for me though is the private onsen bath as it's always a nice temperature and the water is running constantly."

"Wonderful property and outstanding staff. The rooms are beautiful and the onsen was lovely. Both breakfast and dinner were delicious. We ate at the hotel all three nights. Will definitely stay here again when we visit Hakone again. "

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"The hot spring waters are excellent. It is quiet and they were very accommodating our early check in "

"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "