Apartments in Neuburg-Schrobenhausen District

"Fantastic hotel. 5 star. Beautiful room and bathroom, elegant surroundings. Fantastic breakfast. Would stay again"

"Clean but water didnt work for one day"

"We stayed for one night (with a toddler) and was a lovely stay. Good sized room, clean and friendly/helpful staff. Underground on site parking was good bonus, as was the proximity to the tram station to get into the city centre. "

"A really nice new hotel in a central location, staff are all very helpful and friendly. My biggest gripe is that every single thing is extra. When you pay for a nice hotel you expect some things that you don’t get in a mediocre hotel but here if you want it you have to pay for it (bathrobes to use in the spa facilities - extra, coffee or tea in your room - extra, breakfast - extra, hair conditioner - not even available, vanity kit - free but you have to order it, minibar items - yes you expect to pay for these but not trudge down to reception to use a vending machine or go to the bar). It’s a shame because it’s otherwise very nice but maybe it’s more geared to people who are staying here on business and don’t mind paying for a few extra things that their company won’t pay for."

"I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property. "

"Could not check in at all, the hotel was closed. "

"Yes!!"

"The rooms were small, but modern and clean"

"Arrangement to enter the property was very poor"