2/10 Terrible
Angela
Travelled with family
18 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whatever toxic chemicals they use to clean made my nose & throat burn & I start coughing the moment we walk in. Front desk counter has plexiglass divider about 5' tall covered with self-printed signs taped all over. Lobby is not very well lit & felt eerie. Guy behind counter is rude & unpleasant. He slides over a form, tells me to initial four spots & sign. Guess I had weird look on my face bc I can't remember the last time I had so many boxes to sign at check-in. I prepaid the room and provided deposit for incidentals when I start checking in but in rereading one of the many signs about the refund for the deposit, I ask for clarification. He starts blustering about not being able to meet my “obligation” & alludes I can’t pay. Interesting, since I have prepaid room & now paid deposit. Fed up, I tell him to cancel, I’m not staying. Once outside, my son said he was glad we left bc place felt unsafe & the people looked sketchy. I’m trying to get my room refunded which hasn’t happened yet. Six days later and I still don’t have refund on the room or deposit. Funny thing is we went across highway to another hotel. Woman at front desk was welcoming & not hiding behind protective barriers. And deposit for incidentals refunded the next morning. I guess other hotels can manage this.
Angela
Stayed 1 night in Jun 2024