4/10 Poor
Catherine A
11 Jun 2024
Disliked: Property conditions & facilities
It was VERY difficult to get hot water for handwashing or bathing. I had to turn on the hot water for about 20 - 30 minutes before it got warm enough to bathe. I had to go to numerous floors to get ice (only available on odd floors). The ice machines were not operable on numerous floors. The Expedia listing said the property had a Spa. They did not. When I complained to the front desk clerk about the water issue and the ice machines, he said something along the lines that "if they paid me better" he would do something to resolve the problems. At numerous times there was no one manning the front desk. When I went to check out, no one was there, so I just left my room keys on the desk.
Catherine A
Stayed 4 nights in Jun 2024