Lobby

Reviews of The Draper New York, Tapestry Collection by Hilton

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 706 reviews" "
Rating 8 - Good. 184 out of 706 reviews" "
Rating 6 - Okay. 50 out of 706 reviews" "
Rating 4 - Poor. 23 out of 706 reviews" "
Rating 2 - Terrible. 28 out of 706 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

florent

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Street closed off when we arrived. Very limited service. No housekeeping to clean room.had to ask for extra towels when we came back the first night. Bathroom very small and mat does fit under door. Smell of cigarette smoking through vent. Online service directory not up to date. Reception could not provide us with final bill for some reason. Said that Expedia has the bill. Not worth the price paid per night. Staff was nice but there is a glitch at this hotel.
Stayed 2 nights in May 2024
Response from Guest Relations Management on 12 May 2024
Hi Florent,Thank you for taking the time to provide feedback on your recent stay at our hotel. We regret any inconvenience caused by the street closure upon your arrival. While we strive to minimize the impact of external factors on our guests, there are occasions when circumstances beyond our control may affect your experience. As for the limited service and the lack of housekeeping during your stay, it is our standard practice to provide regular housekeeping services to ensure a clean and comfortable environment for our guests. We regret that we did not meet this expectation during your visit. We will review our procedures to ensure that such oversights do not occur in the future.Regarding the issues you experienced with the bathroom size, the mat not fitting under the door, and the smell of cigarette smoke, we take these matters seriously and will investigate them further to identify and address any underlying issues. Additionally, we will review and update the information to provide accurate and helpful resources for our guests.Regarding the final bill, we apologize for any confusion or miscommunication. We will investigate the matter further to ensure that our billing processes are clear and efficient. If you have any outstanding concerns regarding your bill, please do not hesitate to reach out to our management team directly, and we will be happy to assist you.We appreciate your kind words about our staff's friendliness. However, we understand that the overall experience did not meet your expectations, and we apologize for any glitches or issues you encountered during your stay.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and quiet, great night’s sleep.
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Judith,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and bedroom larger than other New York hotels we've stayed at
Stayed 4 nights in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Norman,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

donna

Liked: Cleanliness
Very polite and accommodating staff
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Donna,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the retro vibe and view of NYC wooden water towers and Empire State Building from our cozy room!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 23 Apr 2024
Hi Melissa,Thank you for your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed the retro vibe and the view from your cozy room, with sights of the wooden water towers and the iconic Empire State Building. It is always our aim to provide a unique and memorable experience for our guests, and we're glad that we could offer you a glimpse of New York City's charm.We appreciate your positive comments, as they serve as a great motivation for our team. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another delightful stay. If there's anything else we can assist you with, please feel free to reach out to us.Thank you for choosing our hotel, and we look forward to hosting you again soon.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, especially the bathroom, was really spacious. Everything was really clean. The hotel was a great location.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Charlotte,We are delighted to hear that you enjoyed our spacious room and convenient location. Providing a clean and comfortable environment is our top priority. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

10/10 Excellent

Patteera, El Sobrante

Stayed 5 nights in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Hi Patteera,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, spacious, clean!
Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello Jesse,We are delighted to hear that you enjoyed the spacious and clean room during your stay. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back soon.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like how the room was messy the bathroom toilet seat was dirty and someone tried to enter our room within 20 minutes of us being there.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Sara,Thank you for bringing your concerns to our attention regarding the issues you had with your room. Maintaining cleanliness and ensuring the comfort of our guests are top priorities for us, and we apologize that we fell short of meeting your expectations in this regard. We will investigate this matter thoroughly with our housekeeping team to identify the cause and take immediate corrective actions to prevent similar occurrences in the future.Regarding the incident of someone attempting to enter your room, we are deeply concerned and take matters of security and guest privacy very seriously. We will review our security procedures and work with our staff to ensure that such incidents do not happen again. Your safety and peace of mind are of utmost importance to us.We appreciate your feedback as it helps us identify areas for improvement. Please rest assured that we will address these issues promptly and take appropriate measures to prevent their recurrence in the future.We value your feedback and are committed to providing a comfortable and secure experience for our guests.We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

2/10 Terrible

Craig

Stayed 5 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Craig,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any further details on how we can improve for the future.

10/10 Excellent

Kaleem

Liked: Cleanliness, property conditions & facilities
Small compact but nice.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Kaleem,We appreciate your feedback and are glad to hear you found our hotel to be nice. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Lara

Travelled with group
Disliked: Amenities, property conditions & facilities
Did not clean our room even when requested. Front desk staff were great though!
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Lara,Thank you for providing feedback on your recent stay at our property. We appreciate your kind words about our front desk staff and their service.However, we apologize for the inconvenience you experienced with housekeeping not cleaning your room, even after it was requested. This is not the level of service we strive to provide, and we regret any frustration or inconvenience it may have caused you.We will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your understanding and patience in this matter. We value your feedback and will use it to improve our services and ensure a more consistent and enjoyable experience for our guests.Thank you for bringing this issue to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Murray hill close to dining and parks and all the mid town things. Loved the little cafe for morning coffees. Rooms have a contemporary aesthetic and well designed.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Stephanie,Thank you for sharing your positive feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your time with us and found our location in Murray Hill to be convenient for dining, parks, and all the attractions of Midtown.We're delighted that you loved our little cafe for morning coffees. Providing a convenient and enjoyable dining experience is important to us, and we're glad that our cafe met your needs for a perfect cup of coffee to start your day.It's wonderful to know that you found our rooms to have a contemporary aesthetic and well-designed. Creating a comfortable and visually appealing environment is important to us, and we're glad that our room design resonated with you.Thank you for choosing our hotel and for your kind words. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another fantastic stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi Mary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i liked how well it fit 2 people on a budget
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Hi Kelsey,Thank you for sharing your positive feedback about your recent stay at our motel. We're glad to hear that our accommodations were suitable for two people on a budget.We understand the importance of providing affordable options without compromising comfort and quality. It's great to know that our motel was able to meet your needs in terms of both pricing and accommodating two guests.We appreciate your kind words, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

8/10 Good

Arielle Stewart

Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Arielle Stewart,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Alvin,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Kanchana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Kanchana,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay.

8/10 Good

Mr J M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
Hi Mr. J,Thank you very much for taking the time for a feedback.We are delighted to hear that you loved the majority of your time. Your rating will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
Hi Anthony,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 17 Jan 2024
Hi Ellen,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I am disabled using a rolleator. The room was so small it could not roll around the king bed. There were 2 guests but there was no closet or dresser to unpack my clothes, nor enough room to lay my suitcase flat as a dresser. Four hangers over a rack above a half fridge was it. The bathroom had no towel racks or a place to place everyday needs. No microwave. By our 3rd day we figured how to make things do. No auto door from the street or help getting in. Eventually I learned to navigate the rotating door pushing my rolling walker. I will learn to ask room size for handicap. Might be ok for a short visit but not several days.
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 12 Jan 2024
Hi Susan,Thank you for choosing to stay with us and for providing feedback on your experience. We sincerely apologize for any inconveniences and challenges you encountered during your stay as a person with mobility needs. We understand the importance of providing accessible accommodations to ensure a comfortable and enjoyable stay for all our guests, and we regret that we did not meet your specific requirements.We apologize for the small size of the room, which made it difficult for you to maneuver your rolleator around the king bed. Creating a space that accommodates the needs of all our guests is a priority for us, and we regret that we did not meet your expectations in this regard. We appreciate your feedback, and we will review our room layouts to ensure that we can better accommodate guests with mobility needs in the future.We also apologize for the lack of storage options and amenities in the room, including the absence of a closet or dresser, limited hangers, no towel racks, and no microwave. We understand that these features are essential for a comfortable and convenient stay, especially for guests staying for several days. Your feedback is valuable, and we will assess our room amenities and make improvements to provide a more enjoyable experience for all our guests.We apologize for any difficulties you faced with accessing the hotel, including the lack of an automatic door from the street and the absence of assistance in entering the premises. We strive to provide a welcoming and accessible environment, and we regret that we did not meet your expectations in this regard. Your comments will be shared with our management team to ensure that appropriate measures are in place to assist guests with mobility needs.We appreciate your feedback and thank you for bringing these matters to our attention. We are committed to continually improving our services and accommodations to better meet the needs of all our guests. If there is anything else we can do to rectify the situation or regain your confidence in our hotel, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more inclusive and comfortable experience in the future.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my second time staying here and i loved it !! the room was clean and comfortable. This hotel's location is perfect and close to pretty much everything by walking
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 12 Jan 2024
Hi Stephanie,Thank you for choosing to stay with us for the second time and for sharing your positive feedback. We are thrilled to hear that you loved your stay and found the room clean and comfortable. We strive to provide a pleasant and enjoyable experience for all our guests, and we are delighted that we met your expectations.We are also pleased to hear that our hotel's location was convenient for you and allowed you to easily access nearby attractions and amenities by walking. We understand the importance of a prime location, and we aim to provide our guests with easy access to various points of interest.Thank you for your continued support, and we look forward to welcoming you back for another great experience in the future.

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Dom,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Robert, Newtown

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Robert,Thank you for choosing our hotel for your recent stay! We’re thrilled to hear that you had a wonderful experience with us. If you have any additional feedback to share, please feel free to reach out to us directly. We hope to welcome you back again in the future!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Colleen,We are delighted to hear that you had an exceptional experience during your stay with us. It was a pleasure having you as our guest and we appreciate your positive rating. Should you have any further feedback or if there is anything else we can do for you, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
Staff is extremely friendly and accommodating. Rooms are clean and comfortable but space is limited.
Stayed 5 nights in Dec 2023
Response from Manager on 7 Jan 2024
Hello Kayla,Thank you for your positive feedback regarding our friendly and accommodating staff. We are glad to hear that you found our rooms clean and comfortable. We understand that the limited space may have been a concern for you. We appreciate your feedback and will take it into consideration to improve our services.

10/10 Excellent

emily

Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello emily,We are thrilled to hear that you had a wonderful stay with us! We appreciate your kind words and are glad that we exceeded your expectations. Should you have any further comments or feedback regarding your experience, please do not hesitate to reach out to us. We hope to welcome you back in the future for another amazing stay.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Under construction
Hotel was under construction and no notice was given at time of booking. No lounge or bar was available. If we’d had known, we wouldn’t have booked this spot
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hi Eric,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience caused by the ongoing construction and the lack of notice provided at the time of your booking. We understand that this can be frustrating, and we apologize for any disappointment it may have caused.We strive to provide accurate and up-to-date information to our guests, and we regret that this was not the case during your stay. We apologize for the unavailability of the lounge or bar facilities due to the construction. We understand that these amenities are important considerations for our guests, and we apologize for any inconvenience caused by their unavailability.We appreciate your feedback, as it helps us identify areas for improvement. We will address this issue to ensure that proper communication is maintained with our guests regarding any ongoing renovations or changes to our facilities.Thank you for choosing our hotel, and we apologize for any inconvenience caused. If there is anything else you would like to discuss or if there is any way we can make it up to you, please let us know. We value your patronage, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

2/10 Terrible

UDAYAKUMAR

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hi UDAYAKUMAR,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 17 Jan 2024
Hi Eric,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

Steven

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 12 Jan 2024
Hi Steven,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Kelsie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room flooded at 5am and they said they didn’t believe me and had to come look at it first and then said what do you want us to do so I had to ASK for a new room. As if I was expected to stay in the room with puddles all over the floor. Then they blamed the window when the flooding was clearly coming from the wall / floor behind the bed. Worst experience ever. Don’t stay here.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 21 Dec 2023
Hi Kelsie,We deeply apologize for the extremely disappointing experience you had during your stay at our hotel. We understand how frustrating and inconvenient it must have been to wake up to a flooded room, and we sincerely apologize for the inadequate response you received from our staff.The way your concerns were handled is completely unacceptable, and we apologize for the lack of immediate action and for making you feel as if your concerns were not being taken seriously. It is our responsibility to promptly address any issues our guests encounter, and we failed to meet that expectation in this instance.Blaming the window for the flooding without thoroughly investigating the actual source of the problem was a mistake on our part, and we apologize for any confusion caused. We should have taken immediate action to rectify the situation and provide you with a suitable and dry room.We understand that you should not have had to ask for a new room when faced with such conditions. We should have proactively offered you a new room and taken swift measures to mitigate the inconvenience caused by the flooding.We genuinely apologize for the distress and inconvenience you experienced during your stay. We appreciate your feedback, as it helps us improve our services and prevent similar incidents from happening in the future.We understand that your experience may have left a lasting negative impression, but we hope you will reconsider and give us another opportunity to provide you with the high-quality experience you deserve. If you choose to stay with us again, we will do everything possible to ensure that your stay is exceptional in every way.Thank you for bringing these matters to our attention.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous about choosing a hotel in NYC since it was my first time. This hotel was within walking distance to everything. We felt safe. Hospitality was amazing. Any time we needed new towels or anything they were quick to deliver it. Super friendly. The room was small but I was expecting that from other reviews. I’d definitely stay there again
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on 21 Dec 2023
Hi Cindy,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that your first-time experience in New York City was a positive one and that you found our hotel to be conveniently located within walking distance to everything.Ensuring the safety and security of our guests is a top priority, and we're glad that you felt safe during your stay. We're also pleased to hear that you had a positive experience with our hospitality. Our team strives to provide exceptional service, and we're thrilled that they were attentive to your needs and delivered the necessary items promptly.We appreciate your understanding regarding the size of the room. As you mentioned, New York City hotel rooms are often compact, and we aim to provide a comfortable and functional space for our guests, despite the limited size.Thank you for your kind words and for expressing your intention to stay with us again. We look forward to welcoming you back and providing another enjoyable experience in the future.

8/10 Good

Zoe Emma

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hello Zoe Emma,Thank you for choosing our hotel for your stay. We hope you had a wonderful experience with us. If there is anything specific you would like to share about your stay, please feel free to reach out to us directly. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Renata

Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Renata,Thank you for choosing to stay with us. We're glad you had a positive experience during your visit. We appreciate your support and hope to welcome you back soon. Safe travels!

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not soundproof, and the aircon was moderately loud
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Liam,It is nice to hear from you and thank you for sharing your stay at our hotel.Thank you for your feedback on the room with the issue with soundproof and aircon noise. We apologize for the inconvenience.Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Aminata Thiam

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Aminata Thiam,Thank you for sharing your feedback regarding the beautiful view at our hotel. We strive to provide our guests with stunning vistas to enhance their stay. We hope you enjoyed your time with us and appreciate your kind words.

10/10 Excellent

Zoihan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Zoihan,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staff were incredibly polite and friendly. The room had a direct view of the Empire State Building which was a lovely surprise. Room was slightly larger than the average room you’ll find in NYC. Does have very limited hanging storage but there were storage drawers under the king size bed. Grateful for the water fountain at reception.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 16 Nov 2023
Dear Valued Guest,It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you love our guest room and its view, and the water fountain at reception.We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Anthony,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Dina,Thank you for taking the time to leave us a review! We appreciate your enthusiasm and are thrilled to hear that you had such a wonderful experience during your stay. We strive to provide exceptional service to all of our guests and we are delighted that we were able to exceed your expectations. It was a pleasure having you as our guest and we hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Kassim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 1 Nov 2023
Hi Kassim,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Aaliyah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Place was very small to begin with and customer service was beyond rude I won’t recommend this hotel to anyone nor will I ever go back.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 1 Nov 2023
Hi Aaliyah, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for the poor service of our staff and the unsatisfactory state of your room. Rest assured that your comments has been passed on to the management. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.

10/10 Excellent

Tivona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Clean
Easy check in, friendly, clean, and very comfy bed/pillows.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Tivona,Thank you for your feedback! We're delighted to hear that your check-in experience was smooth and that you enjoyed our friendly service, cleanliness, and comfortable bedding. We hope to welcome you back again soon!

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Brian, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 22 Oct 2023
Hi Gina, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Donald

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice property, but few bonuses
I stayed here for a week with friends visiting the city. The hotel itself is in a great location and in good shape. The hotel room is TINY. I saw comments regarding lack of space for clothes, etc., and have to agree. No closet at all was a shock--just spaces to hang clothing over the fridge is definitely not adequate. Two drawers in the base of the bed is great--IF one was not taken by the safe. I had repeated issues with the WiFi access, which was rough as I had to check in with work while there. It required repeated calls to their tech support throughout the stay. No gym on site was a bummer. No full service restaurant on site either. The staff were attentive and helpful. I'd say this is a fine property for a couple nights for business when you need a good centrally located place to stay. For longer periods, I'd choose a different hotel.
Stayed 6 nights in Oct 2023
Response from Guest Relations Management on 19 Oct 2023
Hi Donald, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered during your stay, especially the unsatisfactory state of the guestroom and the weak wifi connection.We do appreciate that you like the location and the service of the staff.Please know that your voice is of tremendous importance to us and we are confronting all the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service. Clean room.
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Julius, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay in this fabulous hotel. Hotel was busy but very quiet. Room was beautiful. Staff were lovely and very friendly and helpful. Location is perfect for a short stay in NYC. Can highly recommend staying at the Draper.
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Micheal, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you love our guest room and our location!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!