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Reviews of The Marmara Park Avenue

5 out of 5
The Marmara Park Avenue
114 East 32nd Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 961 reviews" "
Rating 8 - Good. 201 out of 961 reviews" "
Rating 6 - Okay. 89 out of 961 reviews" "
Rating 4 - Poor. 48 out of 961 reviews" "
Rating 2 - Terrible. 39 out of 961 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Boca Raton

Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Brian, thank you for your rating. We're delighted to know your stay at The Marmara Park Avenue was enjoyable. It was a pleasure to host you and we look forward to welcoming you back in the future.

10/10 Excellent

Rageb

Nice
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Rageb, it's wonderful to know that you had a positive experience at The Marmara Park Avenue. Your succinct feedback is highly appreciated. We're excited to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
John, thank you for taking the time to rate The Marmara Park Avenue! We're thrilled to see you had such a stellar experience and we hope to welcome you back in the near future.

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Location is good. Hamam was interesting.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 May 2024
Sadia, it's fantastic to see that you had a peaceful and tidy experience at The Marmara Park Avenue. We're delighted you appreciated our prime location. The Hamam is indeed a unique feature; we're glad you found it to be intriguing. We hope to see you back again soon for another memorable stay.

10/10 Excellent

Marylu, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Marylu, it's wonderful to hear that you had an excellent experience at The Marmara Park Avenue. Our team works hard to exceed guest expectations and your positive feedback is truly appreciated. We look forward to hosting you again on your next visit. Thank you for choosing our services.

8/10 Good

David, Ofallon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location being so close to other fun NYC landmarks in Mid town! Great room and friendly staff and enjoyed the decor too!
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
David, it's wonderful to hear you enjoyed your stay at The Marmara Park Avenue. We're thrilled that our prime location, welcoming team members, and aesthetic appeal enriched your trip to NYC. Thank you for your positive feedback, and we hope to welcome you back soon!

10/10 Excellent

Dmitriy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing experience at Marmara Park Avenue. The Staff at front desk was excellent and really helpful. Pool is beautiful, the room was clean. Definitely will come back once in a while for staycation.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Dmitriy, it's fantastic to hear you had an outstanding experience at The Marmara Park Avenue. We're especially glad you appreciated our attentive front desk team and our beautiful pool. Cleanliness is paramount to us, so knowing the room met your standards is rewarding. We can't wait for moments when you choose us for your staycations. Until next time!

6/10 Okay

Peter John

Stayed 7 nights in Mar 2024
Response from Customer Service on 26 Apr 2024
Peter, thank you for taking the time to rate your recent stay. We notice there is room for improvement and we assure you that we take all feedback seriously. We appreciate your contribution and hope to have the opportunity to deliver an even better experience on your next visit.

10/10 Excellent

Emily

Stayed 2 nights in Apr 2024
Response from Marmara Park Avenue on 9 May 2024
Thank you for the perfect rating.

8/10 Good

Svetlana

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Svetlana, we appreciate your high rating of The Marmara Park Avenue. We're glad you had a good experience with us and we hope to have the opportunity to serve you again. We're confident we can provide an even better experience on your next visit!

6/10 Okay

Shemar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Carpet had stains and one of the lamps was missing lamp shade .
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Shemar, thank you for sharing your observations. We regret to hear about the condition of the carpet and the lamp during your stay. It's clear that some aspects of your room didn't meet your expectations. Rest assured, your comments have been shared with our team for review, as we're always looking for ways to enhance our guest experience. We appreciate you selecting us for your accommodation needs and hope to have another chance to serve you better in the future.

10/10 Excellent

James, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Close to transportation access staff was very friendly.
Stayed 4 nights in Mar 2024
Response from Marmara Park Avenue on 5 Apr 2024
Thank you for the perfect rating. We hope to see you again soon!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Alberto, your kind words for The Marmara Park Avenue are greatly appreciated. We're thrilled to hear that you have such a warm regard for our hotel. Thank you for sharing your feeling with us, and we can't wait to welcome you back.

10/10 Excellent

Marylu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Marylu, it's wonderful to hear that your experience at The Marmara Park Avenue was a great one. Thank you for choosing us for your stay. We look forward to hosting you again in the future.

6/10 Okay

Katherine

Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar 2024
Thank you for staying with us.

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Rooms very small/ pictures on Expedia were misleading. Thermostat in room wouldn't go below 71 and it was uncomfortably warm in the room. Bar / restaurant very small. Pros: Sauna was incredible!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Laurie, we appreciate your constructive feedback and are glad to hear you enjoyed the sauna. It's unfortunate to hear your experience didn't completely meet your expectations and you felt the space and temperature control were not up to mark. Our aim is to provide a stay that captures the comforts of home, so we will certainly use your feedback to improve. Thank you for choosing us for your stay and we hope to have the opportunity to better cater to your needs in the future.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The accommodations were good overall. Though we booked a room with two double beds, when we arrived at the hotel, we were given a suite with one queen bed. They said they could change the room but only if we paid additional money per night. They also said we could have a roll away for free. Neither option was sufficient and the staff were neither pleasant nor accommodating during that process. Additionally, we briefly misplaced our umbrella downstairs in the lobby. It had been put in lost and found. However, when we asked a staff person near where we left it she just acted like she had no idea about any umbrella and was very in accommodating or sympathetic. She also didn’t mention that if we didn’t find ours we could borrow one from the hotel. The room and items in the room showed signs of wear and tear. The need was not comfortable.
Stayed 5 nights in Mar 2024
Response from Aubrey- Reservation Manager on 8 Mar 2024
Dear Ms Raitt,It is unfortunate, that you did not enjoy your most recent stay with us. Please kindly note that the room you initially booked was for our Deluxe Queen room with a single Queen bed and at the time of your stay we had no more of those rooms available thus our advice on providing a rollaway bed for free. Please see our Deluxe double-Queen for 2 beds. Nonetheless, as we continually strive to attain the highest guest satisfaction, we recommend contacting us directly to remedy the situation. Warm regards,Aubrey Guest RelationsThe Marmara Park Avenue

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful and clean building.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Kevin, we're thrilled you appreciated The Marmara Park Avenue's excellent location and attractively maintained premises. Thank you for sharing your experience with us. We hope to welcome you back in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! Will come back.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Jason, it's wonderful to hear you thoroughly enjoyed your experience at The Marmara Park Avenue. We are excited to welcome you back in the future. Thank you for your terrific feedback!

10/10 Excellent

Kateryna

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking right next door. Amazing place with upscale spa love it
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Kateryna, The Marmara Park Avenue truly appreciates your wonderful remarks. It's delightful to know you enjoyed our convenient parking and found our spa to be of an exceptional standard. We simply can't wait to pamper you again on your next visit.

2/10 Terrible

Prince

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The customer service was terrible from start to end. The lady was rude when I called and wasn’t very helpful. Then to make it even worse, the guests by our room were loud and sounded like they were fighting knocking furniture around in the room.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
We appreciate you taking the time to share your feedback, Prince. We did investigate the noise and spoke to the other guests regarding the sound complaint. We also offered to change your room, but the move was refused. We did grant your request to stay only one night due to the noise.

6/10 Okay

suzette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Suzette, it's regrettable to hear of your experience with noise during your stay. We aim to provide a peaceful and comfortable environment for all our guests. Your feedback helps us address areas where we can improve. Thank you for taking the time to share your thoughts.

10/10 Excellent

Ariel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Ariel, it's a pleasure to hear you found The Marmara Park Avenue to be a wonderful place to stay. Our team members truly aim to provide an exceptional experience for guests like you. Looking forward to your return whenever travels bring you back to our area.

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The spa and spool was top knotch and the staff was so kind and welcoming. We had lunch at the restaurant and it was delish! 10/10
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Julianne, it's fantastic to learn about your enjoyable experience at The Marmara Park Avenue! We're delighted you appreciated our luxurious spa and pool, as well as the warm hospitality extended by our team members. We're also thrilled to hear your praise for our restaurant's enticing food. We're eagerly looking forward to your return for another exceptional visit.

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel; the stay was great. The beds could be upgraded.
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
Eddie, thank you for choosing The Marmara Park Avenue and providing your feedback. We're thrilled to hear you enjoyed your stay overall. Your suggestion regarding our beds has been noted and we appreciate your insight as it helps us continually improve. We look forward to welcoming you back in the future.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet hotel. Definitely would stay again
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Feb 2024
Ashley, it's wonderful to hear you enjoyed the tranquil atmosphere of The Marmara Park Avenue and found it to your liking. We greatly appreciate your feedback and are thrilled to know we'll be welcoming you back in the future. Thank you.

10/10 Excellent

Isaiah

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thanks for sharing this perfect rating, Isaiah!We're thrilled to hear you enjoyed your stay at The Marmara Park Avenue! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Lakira

Stayed 1 night in Feb 2024
Response from Marmara Park Avenue on 21 Mar 2024
Thank you for your perfect rating. We look forward to seeing you again

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Paula, your positive rating is truly appreciated. It's pleasing to know that The Marmara Park Avenue met your expectations during your stay. Our team members eagerly await your next visit. It will be a pleasure to continue delivering rewarding experiences for you.

6/10 Okay

Nickolas

Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Nickolas, thank you for your rating of your recent stay. It appears we did not meet all your expectations and we certainly appreciate any feedback that allows us to improve. Should you wish to share more about your experience, please don't hesitate to reach out directly. We look forward to the opportunity to provide a more enjoyable stay next time.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, super classy and nice!
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Ariel, it's great to hear that you had such a positive experience at The Marmara Park Avenue! Our intention has always been to provide our guests with an elegant and pleasant environment. Your kind words reaffirm that we're fulfilling our goal. We can't wait to welcome you back in the future!

10/10 Excellent

tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place to stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Tim, it's fantastic to hear that you enjoyed your stay at The Marmara Park Avenue. We strive to create a beautiful and memorable experience for our guests. Looking forward to welcoming you back in the future.

10/10 Excellent

Brinnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Brinnette, thank you so much for leaving a top rating for The Marmara Park Avenue. It's wonderful to know your stay hit the mark! We truly hope to see you again on your next visit.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk good. Room/property nice. Didn't get housekeeping for 2 days. When they finally came they didn't stock soap, shampoo, etc. Worst of ll was sitting in lobby bar and 4 of 5 times never asked if wanted drinks/food as multiple staff talking non-stop behind bar. Won't be returning.
Stayed 5 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Robert, it's regrettable to read about your most recent experience. Our goal is to provide top-notch service, so the oversights you experienced are disheartening, particularly in terms of room maintenance and the lack of attentiveness during your time in the lobby bar. We are thoroughly reviewing your comments with our team members to ensure a better experience for future guests. Your feedback is appreciated and we hope you might reconsider staying with us again.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Oliver, it's great to hear you had a positive stay at The Marmara Park Avenue. We look forward to welcoming you back in the future!

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Cathryn, it's wonderful to hear that you had a fantastic experience at The Marmara Park Avenue. Our team is thrilled to have made your stay memorable and we hope to welcome you back in the near future for another delightful experience.

10/10 Excellent

Reid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think ill be staying here every visit to nyc
An indoor pool in nyc??! Incredible and better than the pictures. Just far enough away from the mayhem of the city, so convenient w the subway stop right there. I have 2 little little kids— the in room fridge was larger than most, the dishes and silverware and little kitchen counter were so useful. And they give away teddy bears which is so sweet and they felt so special.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Reid, it's wonderful to hear that you and your family had an incredible stay at The Marmara Park Avenue. We're delighted the indoor pool exceeded your expectations and our strategic location added to your convenience. We're pleased that you found our kitchen amenities useful and your little ones loved their teddy bear souvenirs. We hope to welcome you and your family again for another memorable stay!

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Karim, thank you for taking the time to share your experience at The Marmara Park Avenue. We're delighted you had a satisfactory stay, and hope to see you again in the future!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms and comfortable space!
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Marisol, we're thrilled to hear that you found your room at The Marmara Park Avenue to be spacious and cozy. We strive to offer all our guests comfort and luxury, and we're glad this was reflected in your experience. We hope to welcome you back soon!

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff!
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Hazel, it's great to hear you found our team members at The Marmara Park Avenue phenomenal! We hope to welcome you back soon for another memorable experience.

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standing charger for the iPad they provide you with didn’t work in our room at all. Also Netflix & screen sharing both didn’t work on the TV. Also there were no drawers in the nightstands which I thought was odd - like they were taken out for some reason. The kitchen however was a great feature in this room with several nice appliances.
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Jan 2024
Kayla, it's regrettable to hear about the challenges you faced during your stay. We're sorry that you had issues with the iPad charger and the TV functionalities. Your feedback on nightstand storage space has been noted, too. On a brighter note, we're glad you found the kitchen and appliances to your liking. We strive to continually improve based on guest feedback and we appreciate yours. We hope to have another chance to serve you better in the future.

10/10 Excellent

Sang

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to leave this wonderful rating, Sang! We hope to see you again soon at The Marmara Park Avenue so we can share yet another amazing experience!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful luxury stay
Hotel is amazing. Clean, comfortable and friendly staff that goes above and beyond to make your stay comfortable and enjoyable. Love the Turkish spa and pool. Will definitely be back!
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Jennifer, thank you for sharing your wonderful experience at The Marmara Park Avenue. We're thrilled to hear you found our hotel to be clean, and comfortable and our team members to be incredibly hospitable. We're equally glad you enjoyed our Turkish spa and pool. We eagerly look forward to your next visit!

10/10 Excellent

Augustin, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in midtown with easy access to local shops & restaurants. Staff is very friendly & helpful. Jogging along East River is only 3-4 blocks away. The spa, pool, and Turkish bath are great although services are pricy.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Augustin, it's a pleasure to hear that you appreciated The Marmara Park Avenue's prime midtown location, with its easy access to local shops and restaurants. We are thrilled that our team members' friendly and helpful nature added to your enjoyment. It's also wonderful to know that you had time to experience our spa, pool, and Turkish bath. We understand that you found our services to be on the higher end. Rest assured, we strive to ensure high-quality experiences and your feedback helps us ensure the value matches this. We look forward to welcoming you back.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Keith, it's always uplifting to know when guests fully enjoy their stay. We're thrilled The Marmara Park Avenue met all your expectations and we look forward to providing you another splendid visit in the future.

8/10 Good

Pinar

Liked: Staff & service
Good location and very helpful, friendly and professional staff. Room was spacey but bathroom was way too small and cramped for a mini-suite. The hotel feels somewhat rundown with scratches on the walls and elevator. Cleaning can be better.
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Pinar, it's delightful to hear of your positive experience at The Marmara Park Avenue, particularly our prime location and the professionalism of our team members. However, we acknowledge your comments regarding our suite proportions and maintenance areas needing attention. Our team continually strives to enhance our guests' experience and your observations are vital in this regard. The housekeeping concerns you raised have been taken note of as we're always aiming for spotless guest rooms. Thank you for taking the time to share your insights. We hope to host you again, providing an even better stay.

2/10 Terrible

Terri L

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came down with Covid and stayed home so I didn't spread it to others. Marmara wouldn't refund my stay. So while I would love to stay in their hotel. Next year I will find another hotel to stay in.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Dear Ms Terri,Our heartfelt apologies that you are not well with COVID-19 and we were looking forward to hosting your stay. It is unfortunate that you have contracted COVID-19, but as you booked a non-refundable reservation through a third party we have very little flexibility to waive ‘no show’ penalties. As such, we kindly request you provide us with supporting documentation to substantiate your cancellation request. We apologize for the inconvenience that this may cause.Wishing you the best of health.The Marmara Team

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Thank you for sharing, Evan.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Julia, marblehead

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Julia, thanks for leaving us a stellar rating! We're delighted you enjoyed The Marmara Park Avenue. Our goal is always to provide exceptional experiences for our guests. If you have any specific feedback about what made your stay wonderful, we would love to hear it. We're looking forward to welcoming you back on your next visit.

8/10 Good

Helen

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Helen, thank you for taking the time to rate The Marmara Park Avenue. We're thrilled to learn you had an enjoyable stay. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.