Restaurant

Reviews of The Brenton Hotel

3.5 out of 5
The Brenton Hotel
31 America's Cup Avenue, Newport, RI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 277 out of 310 reviews" "
Rating 8 - Good. 23 out of 310 reviews" "
Rating 6 - Okay. 7 out of 310 reviews" "
Rating 4 - Poor. 2 out of 310 reviews" "
Rating 2 - Terrible. 1 out of 310 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating and helpful. Had a perfect stay until our last morning when the guests next to us were very loud...screaming and crying children running down the hall. Not the hotel's fault just rude people
Stayed 2 nights in May 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. Would definitely return.
Stayed 2 nights in May 2024

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You have to walk a distance to park as onsite parking is limited.
Stayed 2 nights in Apr 2024
Response from Andy on 15 May 2024
You may have us confused with another property. We offer valet parking to all of our registered guests. The parking is directly under our building. Guests not staying at the hotel are offered valet services or directed to the parking deck located one block from the hotel.

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love to stay at this hotel. Staff is very attentive.
Stayed 1 night in May 2024
Response from Andy on 9 May 2024
We thank you for your continued support and look forward to your return. All the very best,

10/10 Excellent

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in the perfect location. Close and walkable to restaurants and shopping. We loved the huge lobby with exquisite decor and beautiful seaside views. Food and drinks were amazing. Also, the entire staff were incredibly nice. Highly recommend this hotel. We enjoyed our stay so much.
Stayed 4 nights in Apr 2024
Response from Andy on 4 May 2024
Julia, Thank you for the review. Our entire crew is grateful. We look forward to your return.

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 3 nights in Apr 2024
Response from Andy on 4 May 2024
We are delighted you enjoyed your time at Brenton and look forward to your return.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is beautiful and so comfortable. We got the marina view~so pretty. Staff is great! Everything is close by. Would love to come again
Stayed 1 night in May 2024
Response from Andy on 3 May 2024
Elizabeth, Thank you for the review. We look forward to seeing you again!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
This was an exceptional visit. We are very grateful we found this hotel. Great location, accommodations and most of all excellent service from all of the staff.
Stayed 2 nights in Apr 2024
Response from Andy on 3 May 2024
Gerald, On behalf of the Brenton Crew thank you.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Brenton. The hotel is gorgeous, the staff were overly helpful and kind. Complimentary cookies, soft drinks and ice cream were the icing on the cake. Can’t wait to go back!
Stayed 2 nights in Apr 2024
Response from Andy on 3 May 2024
Kelly, On behalf of our entire crew thank you. We cannot wait for your return.

10/10 Excellent

Jooyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andy on 3 May 2024
Thank you for the rating. We look forward to your return.

10/10 Excellent

Jason Zhao Sheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great!
Stayed 1 night in Apr 2024
Response from Andy on 22 Apr 2024
Thank you. We are thrilled you decided to stay with us.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel in Newport. Close to everything! And the staff was super friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Andy on 22 Apr 2024
Joanne, on behalf of the entire Brenton crew, thank you. We look forward to your return.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Andy on 4 May 2024
Thank you.

10/10 Excellent

Ronald, Lewes

Stayed 1 night in Apr 2024
Response from Andy on 3 May 2024
On behalf of the entire Brenton Crew, thank you.

10/10 Excellent

Isabela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night and it was amazing! Staff was very nice and helpful. The hotel is located close to restaurants and a mall so it is very convenient.
Stayed 1 night in Apr 2024
Response from Andy on 13 Apr 2024
Isabela, Thank you. We look forward to your return. All the best, Andy

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff and was given an upgrade from a double king to their penthouse suite with 2 bedrooms, 2 bathrooms and a living room with water views. We enjoyed dining there and Maurice makes the best cocktails!
Stayed 1 night in Mar 2024
Response from Andy on 6 Apr 2024
Dear Rosemarie, Thank you for choosing Brenton. We very much look forward to your return!

10/10 Excellent

daniela

Liked: Cleanliness
Response from Andy on 30 Mar 2024
Thank you

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! It is a gorgeous property - very clean and modern yet cozy. The rooms was perfect and the lobby had a fabulous living room with comfortable seating and a fireplace. The windows overlooked the harbor and the space was bright and welcoming. The bar and breakfast area was right there as well. Just perfect. And, the location was exactly where you would want to stay - near shops and a lot of activities.
Stayed 1 night in Mar 2024
Response from Andy on 5 Mar 2024
Kathryn, Thank you for the review. So glad to know you enjoyed your stay. The feeling of comfort and home is exactly what Brenton is all about. We would love to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andy on 6 Mar 2024
David, Thank you for your rating. Please let me know what we could do to make your rating a 5 out of 5.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 5 Mar 2024
Chloe, Thank you for the perfect rating. We appreciate your review.

10/10 Excellent

CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was friendly and quiet
Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Charles, Two very important details to a nice get a way! Friendly and quiet. Thank you for the review and we look forward to your return.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service beautiful spot
Stayed 2 nights in Feb 2024
Response from Andy on 27 Feb 2024
Tom, On behalf of the entire crew, Thank you.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel...this is our first of many!!!
Stayed 1 night in Feb 2024
Response from The Brenton Crew on 27 Feb 2024
Denise, We look forward to welcoming you back!

10/10 Excellent

MISUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Thank you for the rating.

6/10 Okay

Lorie

Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Lorie, I am sorry we didn't meet your expectations. Please reach out direct if you'd like to share with me the reasons behind your rating. I would be very interested in understanding and seeing what we can improve upon.

10/10 Excellent

James, Ronkonkoma

Stayed 2 nights in Feb 2024
Response from Andy on 24 Mar 2024
Thank you

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and modern. Beautiful view of the harbor!
Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Kristine, On behalf of the entire crew, thank you. Our location is very special. We are delighted you enjoyed it.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Marco, Thank you for the rating.

10/10 Excellent

Michael

Travelled with family
Perfect location. Walking distance to everything that Newport has to offer. Friendly staff and very clean!!!
Stayed 2 nights in Feb 2024
Response from Andy on 27 Feb 2024
Dear Michael, Thank you. We look forward to seeing you in the future.

10/10 Excellent

kara

Stayed 1 night in Feb 2024
Response from Andy on 24 Mar 2024
Thank you.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 27 Feb 2024
Thank you for the rating.

10/10 Excellent

Roman

Liked: Amenities
Gorgeous place
Stayed 1 night in Feb 2024
Response from Andy on 12 Feb 2024
Dear Roman,Thank you. We are delighted you enjoyed your stay.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel. Convenient to shops and restaurants. Excellent service and nice lounge overlooking the harbor.
Stayed 1 night in Feb 2024
Response from Andy on 12 Feb 2024
Sharon, Thank you. We look forward to your return.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 12 Feb 2024
Emily, Thank you!

10/10 Excellent

daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel in Newport. Easy walking to restaurants and bars and the hotel is very clean, modern, and has a good bar too.
Stayed 1 night in Feb 2024
Response from Andy on 12 Feb 2024
Daniel, On behalf of the entire crew, thank you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 7 Feb 2024
Jason, thank you for the review!

10/10 Excellent

Wayne

Stayed 2 nights in Jan 2024
Response from Andy on 24 Mar 2024
Thank you.

8/10 Good

Sengsavath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in had a window view of the harbor and it was spectacular. The only thing that we were unhappy about was the bed. The bed’s top layer had lumps and apparently other guests had the same issue.
Stayed 1 night in Jan 2024
Response from Andy on 2 Feb 2024
Thank you for taking the time to review and for speaking to us about the mattress pad. In the cleaning process your mattress pad along with one other guests were snagged. This is something our housekeeping team could not have seen when making your bed as the defect happened within an elastic component. By bringing this to our attention while you were here we were able to replace them so no future guests would be impacted.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andy on 2 Feb 2024
Thank you for the review

10/10 Excellent

Gregg

Stayed 1 night in Jan 2024
Response from Andy on 2 Feb 2024
Thank you Gregg. We appreciate the review.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary night away
Everything was top notch!
Stayed 1 night in Jan 2024
Response from Andy on 7 Feb 2024
Dear Candace, We are thrilled you enjoyed your stay and look forward to your return. Happy anniversary!

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my all time favorite hotel
The Brenton is hands down the best hotel I've ever stayed at. My partner and I have spent the 2-3 days before Xmas here for the last 3 years and we will be back next year. The staff is impeccable. Every employee is helpful, friendly and overall just truly dedicated to making your stay wonderful. The rooms are the best rooms I've ever been in. Gorgeous and comfortable and luxurious. I can't wait to be back next year. If anyone I know is planning on going to Newport I will ALWAYS suggest they stay at the Brenton.
Stayed 2 nights in Dec 2023
Response from Andy on 7 Feb 2024
Dear Tess, Thank you! On behalf of the entire Crew have a tremendous 2024 and we very much look forward to your return.

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2024
Response from Andy on 7 Feb 2024
Thomas, Thank you for the review!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I spent another wonderful weekend at the Brenton. The room was immaculate and the bathroom was spacious. The people who work at the Brenton are professional and very welcoming. Maurice, the mixologist in the Living Room, is amazing with his various concoctions. I would definitely recommend the Brenton to any Newport traveler. It is my 4th time to the Brenton in the past 2 years. It is well worth the money. It is now the only place my husband and I stay when we are visiting Newport!
Stayed 3 nights in Jan 2024
Response from Andy on 17 Jan 2024
Susan, on behalf of our entire crew, thank you. We've loved sharing the Brenton with you and your husband and look forward to many more visits. All the best, Andy

10/10 Excellent

Jimmy

Stayed 1 night in Jan 2024
Response from Andy on 17 Jan 2024
Jimmy, thank you for taking the name to rate us. We are thrilled you enjoyed your time and look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great location
The Brenton is a great choice for a few night stay in Newport. The staff was very friendly and helpful. The room was a great size and we felt comfortable and happy to hang out between seeing friends. Location is great for gettong around. The bar serves great drinks and was great for meeting friends.
Stayed 2 nights in Dec 2023
Response from Andy on 17 Jan 2024
Thank you for the review and for selecting Brenton. We look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andy on 31 Dec 2023
Thank you for the review. Happy New Year!

10/10 Excellent

Donna

Travelled with family
Fabulous!!
Stayed 1 night in Dec 2023
Response from Andy on 31 Dec 2023
Donna, Thank you. Happy New Year!

10/10 Excellent

Anne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, my favorite sweet boutique hotel in the country. I travel extensively- for work and pleasure- and my family and I love coming to the Brenton. The staff is friendly but not annoying, helpful and happy. The hotel itself is spotless and the accommodations are top notch. Easy valet parking, reasonably priced room service, free in room diet Coke (reason enough for me to stay!) and great locale.
Stayed 3 nights in Dec 2023
Response from Andy on 30 Dec 2023
Anne, We are honored to be your home away from home. Thank you for the review and we look forward to seeing you soon! All the best, Andy

10/10 Excellent

Gregg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy on 20 Dec 2023
Thank you.