"booking with hotels.com went smooth including last minute rescheduling. check-in went fast and the staff was very accommodating with my request for a room away from elevators. at breakfast they have a coffee machine that grinded and brewed fresh coffee on the spot. Breakfast along with continental items included 1 or 2 egg types, along with either bacon or sausage link as well as an on the spot pancake maker; all was good. The staff that setup breakfast were very friendly and helpful. entire hotel was clean and looked like it was refurbished recently. The only issue was that the room has these eco cards stating that if you hang your towels up that informs housekeeping that you intend to use the towels again and thus save on washing/soap/energy etc. i did that the first night. the next day after returning to my room in the afternoon the towels/wash cloths I hung up were gone and not replenished. not a problem cause I still had 2 sets left. That night and next morning I threw all the towels/wash cloths i used on the floor; the next day housekeeping replaced with new sets to full complement of 3. A non-issue but I liked the idea, they just didn't execute very well on it."
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