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"The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did"

"I want to start this review off by saying, I WILL be back. My stay at this hotel was almost dreamlike. It's something that I don't want to forget. The room was prepared perfectly, and the service was a 10/10. The breakfasts dinners that were prepared were unique and delicious all around. The staff was kind. I think this hotel and the surrounding town were the perfect getaway from the fast city life. It really gave me time to relax"

"The room was magnificent! It was huge with great view of the mountains! Heater worked wonderful! It was freezing outside so a good heater was super good for the night! It was a Japanese style room, tatami floors and beds AND they had extra beds to make it more comfy! Would stay here again!!! "

"One of the best experience I've had with Onsen resort. "

"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"

"this hotel is very good ,very clean and staff are very kind and polite"

"Good place!"

"This is modernized facility that offers so many services and events on site. I enjoyed dining services on specific hours, and structures of this facility were astonishingly beautiful. My only issue was that the Japanese-western style room that i booked had mediocre view from window that kinda ruined the value of money. "

"Hotel room was big but design a bit old. Need a refresh. "