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"First room I was given, key didn’t work. Went back down to the front desk where they provided me with a new key. Back up to the 3rd floor and the family already staying in that room were woken by guests they were not expecting. The front desk had assigned me a room that was already occupied! Not a pleasant experience for either party at 2am! "

"The room was clean, however, the light over the sink flickered constantly, the water pressure was on and off and it sputtered so showers were a little difficult washing long hair. Other than that it was great. The hotel is sitting in pretty much a central area to everything from Mammoth Cave to Kentucky Downunder. Dinosaur World is just over the Hwy from the hotel. "

"Amazing place to stay. Would definitely stay here again! Love the room layout and that amazing full kitchen!"

"It is a nice park to visit and tour the caves. The staff doing the tours are energetic and informative. However the staff at the visitors center when asked questions basically handed us a brochure and said read it and you will know.. The staff at the restaurant were top notch and very friendly… they made us feel welcome. Now to explain the low scores: we rented cabin 105 for two days. The first day temps were in the thirties at best. We got in cabin turned heat on and the cabin did not warm above the outside temp.. we looked around for the cause and found a 1/2 inch gap from door handle to bottom of door.. we literally spend about four hours in our bed fully dressed and covered up to try to keep warm. My wife went to the reservation desk and was told all other rooms were booked. The best he could do is give us one more blanket.. we asked for two he did not give us an extra. That cabin should not. Occupied when temps are below mid 30 degrees. We paid online for the cabin and felt like they didn’t care about the frigid cabin we spent the first night in. Coming from Michigan we had no other options but to stay in the cabin and freeze both nights. As for the staff in the Green uniforms with the fancy hat… well you may want to retrain them for customer service skills… as for staying at the cabins I would say don’t waste your money or time.. Get a place outside of the park and drive in for the tours."

"We got there and this hotel is NOT run nu "

"Didn’t go. After all the live BEDBUG reviews on google, not hotels .com, and trying to change/cancel with no luck. I decided to just take a loss. $80 is cheaper than what it would cost if I brought bedbugs back home. NO THANK YOU!"

"Rooms were great heat worked just fine and oarki g was no problem. Paid onli e so ck in was very easy."

"Clean room and bathroom. Comfortable beds. Free hot breakfast. Only con was the sink was not draining well. "

"We were in Room 1--the bed and pillows were extremely comfortable and we slept so well! "