Normandy Shores hotel guide. Hyatt Hotels hotel in Normandy Shores, Miami

"Friday Feb 15, 2026 Our stay at Costa Hollywood Beach Resort exceeded our expectations from beginning to end. We stayed at the hotel from May 3rd, 2026 to May 14th, 2026, and every part of our experience was wonderful. From the very first interaction, the customer service was exceptional. Any questions I had before arriving were answered promptly through email, which immediately gave me confidence in choosing this hotel. We had requested a specific type of room, and not only were our requests accommodated, but they truly exceeded our expectations. We also had a late check-in, and everything was handled smoothly and professionally, making our arrival completely stress-free. The room itself was extremely clean, modern, and beautifully maintained. The entire hotel is spotless and very well managed. You can tell the staff takes great pride in keeping the property in excellent condition. We stayed on the south side on the sixth floor just below the pool area, and the location was perfect. The room had a sleek, modern feel — perhaps adding another piece of artwork or décor could make it feel a little cozier — but overall it was very comfortable, relaxing, and immaculate. What truly made this stay stand out was the staff. Every single person we interacted with was kind, attentive, and eager to help — from the front desk staff to the people handing out towels. Everyone consistently went above and beyond to make guests feel welcomed and cared for. We will be back!"

"Create location, but it’s outdated needs help small pool better furniture in the rooms. "

"Ok for the weekend. The pool was full of non-guest people. Outside people should not be allowed to the pool. Limited family members and friends of guests is OK. You can smell weed in every corner of the hotel... disgusting. The beach was not clean. I understand the season and the weather are not helping, but please, these hotels should have a budget to clean their beach. The property is beautiful, big, spacious. Everyone treated us with kindness and respect, hard to see in Miami. Rooms are decent, bathrooms are uncomfortable and small. Next time I'll try something better."

"Tania was amazing ing. Answered every question and was very helpful. This place is beautiful and worth every penny!! I bring my family and and had a girls weekend and it was great each time."

"Outdated, unkept, dirty. Staff was a hit or miss. Carlos was great, everyone else at the front desk was lazy and unprofessional. Restaurant is lovely and the staff was all great. Many other places to stay in SoBe, this one is not worth it. "

"Service was horrible , no chairs by pool , packed by 8 am . Bathroom by pool was so gross wet toilet paper everywhere! Honestly the worst experience I’ve ever had at a hotel. Look elsewhere. I’ve never written a review on any platform. But for this I just have too! 2 hrs min to get food and drinks"

"We have stayed at this hotel multiple times, and have never had any kind of issue. We love it here."

"Everything was perfect from check in To check out. The onsite restaurant was a huge plus since we were traveling with our dog and going out was not an option. Would highly recommend and will definitely stay again. "

"Really nice experience everything was fine. My only complaint is that the floor ( in the room) was a bit sticky and it reeked of piss I’m not sure if it’s just the mop because the rest of the hotel smelt really good"