"Great downtown location, literally attached to the City Center shopping center. Walking distance to many restaurants and temple square. We had a great stay with one hiccup.
On Expedia I booked the Deluxe King room with the upgrade of a City View. Both the Deluxe King and the upgraded room with the view lists a "balcony". When we arrived we were put in a room without a balcony and it was on the 7th floor with a view of rooftops towards the temple square. I mentioned to the guy checking us in that I paid for the upgrade with the balcony and city view and he said he didn't have any rooms with balconies available. When we checked into our room, we weren't satisfied. There were cleaning supplies still in the room, the towels from the prior guests were on the floor outside our door. The floor was sticky and the view as "sub par". I called the front desk and requested a different room and Brittany came through. She put us in a room with a balcony and a city view. (after we were told there weren't any available.)
Expedia shouldn't advertise that all rooms have balconies. I believe it's on the 15th and 16th floor ONLY.
From that point forward, our stay was perfect. We loved our room, our view, the balcony. Super comfortable beds too. FYI parking is $29 for self-parking. $49 for Valet."
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