Dear Emmille,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that we failed to provide the best service, please accept our apologies.We are surprised that there was nothing that you liked.On our RIU.COM website you will find a wide and varied selection of hotels and the relevant information about each of them. We are convinced that you will find the hotel that best suits your needs.We would be delighted if you would give us the opportunity to welcome you again to any of our establishments so that we can offer you the wonderful experience that we are used to providing you with 100% satisfaction.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Lauren,The best reward is to learn that you had a nice time.Thank you very much.Nevertheless, we will forward your comment to the management.We very much look forward to seeing you again.Kind Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Hamid,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Please note that, as stated on our website, concerning beverages, we have international drinks with top brands 24 hours a day and regularly restocked minibar and liquor dispenser. However, the effect of alcohol on people can vary, since it depends on the person’s life style, age and health. We are very sorry to learn of your discomfort.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear SCOTT,Thank you very much for staying at Riu and for sharing your feedback with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

Dear Miguel,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Edward,We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Cesar,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu VallartaOnline Reputation Manager

Dear Jordan,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu VallartaOnline Reputation Manager

Dear Douglas,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu VallartaOnline Reputation Manager

Dear James,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu VallartaOnline Reputation Manager

Dear Gayle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu VallartaOnline Reputation Manager

Dear Olga,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Olga,Hotel Riu VallartaOnline Reputation Manager

Dear Graciela,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Brady,Thank you for taking the time to provide us your feedback on your stay at our property. We cannot thank you enough for your positive ratings.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Abraham,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Chansavang,Thank you very much for your compliments, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day.Loving Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Kym Debra,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager