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"The Pfister is an incredible place to stay! However, given it was Kentucky Derby night, I could not get in house dining to pick up the phone for over 45 minutes. The front desk and the concierge were very helpful!"

"Tried to have a relaxing weekend. My tv did not work. Told the staff and she told me they had always known the televisions on that entire side of the building did not work. I was like why sell those rooms? The issue never got resolved, I didn’t even get compensated for the inconvenience."

"Basic hotel. The bed was comfortable and the room was quiet."

"A wonderful hotel with a friendly staff and cool atmosphere. The rooms were spacious and artfully decorated. The location is perfect for attending shows or for anyone just wanting to check out the city."

"Breakfast was fantastic! Beds were comfortable. "

"The bar was great! Reasonable drink prices and 1/2 price apps. The bartender was very friendly. We used the shuttle to go to the Brewers game and that was great! I also felt safe at this property. I liked the gated parking and it was easily accessible. We will stay here again."

"As we pulled up it was confusing as to where to go or park or stop for valet. Once we figured it out I will say our valet nick was fantastic. Unfortunately that was the only thing fantastic. The place was absolutely packed for a derby event. Our fault for not checking that before. Not the hotels fault for having a successful event. But, I couldn’t even figure out where the front desk was. Finally found it, got to our room and it was pretty awful. Not clean, a balloon from a previous guest still suck up on the ceiling, TV hanging crooked on the wall, hair in the bathroom, and one k-cup for the morning. The remote wouldn’t turn down the TV and we could hear every word anyone said in the hallway and room next to us. We grabbed our bags and left and drove 3 hours back home. We had plans for the night but getting through that lobby and trying to come and go from there would have been a nightmare. Much easier to take the hit on the $$$ and cancel plans. We booked it for the motorcycle then after visiting the Harley Museum but in the future we’ll look in the Milwaukee burbs for a room."

"Park was ok the hotel the floor was very sticky dirty bathroom door could not be locked "

"Clean room, we stayed in one of the renovated rooms. "