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"Hospitality at the front desk was really lacking. I had to pull my own luggage while the hotel staff walked me to my room. There was no description of amenities so I had to figure out what was what during my stay. I must have been there during a low occupancy period because there just weren’t that many guests. They got my food order wrong twice over a 2 day stay. Overall decent and safe place to stay but the front desk staff need training."

"Customer service was very helpful "

"I had a thoroughly disappointing stay at this hotel. From the moment I arrived, it was clear this was not going to live up to expectations. The hotel had a persistent unpleasant smell—not just in the room but throughout common areas like the lobby. The room itself was extremely worn out and tired-looking. I was initially given the wrong room, which was only corrected after I complained. There were frequent power outages during my stay, often leaving me in complete darkness for several minutes before the generator kicked in. On two occasions, I was given visibly dirty towels, which had to be replaced. The bathroom was poorly stocked with the cheapest quality toilet paper, and the shower pressure was so weak it was barely functional. Most concerning, I experienced constant itching after lying in the bed, which raised questions about cleanliness and hygiene. For over £500 for a 3-night stay, this was absolutely not value for money. I was relieved to leave and would not recommend this hotel under any circumstances."