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Reviews of Holiday Inn Express & Suites Omaha South - Ralston Arena, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Omaha South - Ralston Arena, an IHG Hotel
7306 Q Street, Ralston, Omaha, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 469 reviews" "
Rating 8 - Good. 129 out of 469 reviews" "
Rating 6 - Okay. 46 out of 469 reviews" "
Rating 4 - Poor. 27 out of 469 reviews" "
Rating 2 - Terrible. 11 out of 469 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 5 nights in May 2024
Response from Krystal on 7 May 2024
Thank you so much for your wonderful feedback!! I will be happy to pass that on to our team!

2/10 Terrible

Bridgette

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bed bugs
Stayed 3 nights in May 2024
Response from Krystal on 5 May 2024
Thank you for your feedback and we will look into this issue immediately.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JaMese Carlson- General Manager on 2 May 2024
Thanks for your feedback

10/10 Excellent

Rodney

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Krystal on 1 Apr 2024
Thank you so much for a wonderful review!! We genuinely appreciate and hope you’ll stay with us in the future!

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krystal on 19 Mar 2024
Thank you so much for such an awesome review! We definitely appreciate it and look forward to hosting you again.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super helpful and a pleasure to deal with. Will definitely stay here again.
Stayed 6 nights in Feb 2024
Response from Kyle on 8 Mar 2024
Mike, I am so happy to hear how well our staff did. We are lucky to have the team that we have and remind them of that as much as we can. We will pass along your lovely review and let the staff know how much our guests appreciate them and the difference they make. Thank you for taking the time to let us know about your visit, we hope to see you again soon!

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kyle on 8 Mar 2024
Dakota, Thank you for taking the time to let us know about your visit! we appreciate the review and look forward to hosting you again!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was very friendly and welcoming. Room was clean as was the breakfast area. Definitely worth the money and I would stay here again
Stayed 1 night in Feb 2024
Response from Krystal on 26 Feb 2024
Thank you so much for your kind words and wonderful feedback! We look forward to hosting you again in the future.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean stay with good breakfast. Only thing weong was the hot water coming out of the shower was actually cool/hardly warm.
Stayed 1 night in Feb 2024
Response from JaMese C. on 29 Feb 2024
Thank you for your feedback. Our apologies you had issues during your stay.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from JaMese C. on 29 Feb 2024
Thank you for your feedback!

10/10 Excellent

Christopher

Stayed 5 nights in Jan 2024
Response from JaMese Carlson- General Manager on 2 Feb 2024
Thank you for your feedback

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for you feedback! We are glad you enjoyed your stay.

4/10 Poor

Austin

Stayed 2 nights in Jan 2024
Response from JaMese Carlson- General Manager on 2 Feb 2024
Sorry you didn't enjoy your stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

6/10 Okay

Tammy

Stayed 1 night in Dec 2023
Response from JaMese Carlson- General Manager on 2 Feb 2024
Thanks for your feedback!

10/10 Excellent

Natalee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

10/10 Excellent

Judy

Stayed 1 night in Dec 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having a night light in the bathroom was a plus. I get up during the night and not having to turn on a big light was great.
Stayed 1 night in Nov 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

10/10 Excellent

Dario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

10/10 Excellent

Iracema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving Vacation
Our stay was great. The room was clean, spacious, comfortable and provide everything you need. Kids slept well which was a plus because they are pretty picky to sleep when its not their home. Their breakfast was on point everyday was different option (stayed 3 days) and the staff were wonderful specially with our the kids (Our son is autistic).
Stayed 3 nights in Nov 2023
Response from JaMese Carlson- General Manager on 18 Jan 2024
Thank you for your feedback! we are glad you enjoyed your stay !

4/10 Poor

Donnie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We checked into our room which was clearly never cleaned. Bed was unmade, garbage in can, lights were on. We called the desk immediately and we were given another room.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Room was very clean. Breakfast wasn’t that great.
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms
Stayed 1 night in Nov 2023

8/10 Good

Debbie

Stayed 1 night in Nov 2023

4/10 Poor

Katie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

andrea

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Frustrated
Checked into a room where the ac unit was rattling. Immediately asked to change rooms and the desk clerk said they couldn’t change my room. Only option was to cancel my reservation. A lot of hassle for me to find another hotel and change hotels. Bad hotel policy of not just switching my room. Won’t come back
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
So sorry you experienced this during your stay. Unfortunately, we were sold out and didn't have any more rooms of that type to switch you to. I wish we could have done more for you during your stay. Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for your fedback

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for your feedback

4/10 Poor

Alexandria

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for your feedback. Can you let me know what happened during your stay?

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for your feedback

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
Location was great. First room the thermostat was wonky and we couldn’t change the temperature and it it was very cold! Changed rooms and it was much better. The breakfast buffet was great.
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for your feedback. Glad we were accommodate you during your stay and make it right for you.

2/10 Terrible

Damien

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
So sorry we didn't meet your expectations during your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff were very nice and helpful.
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 12 Oct 2023
Thank you for your feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good except would have liked a late check out upon asking
Stayed 1 night in Oct 2023
Response from JaMese Carlson- General Manager on 12 Oct 2023
thank you for your feedback! unfortunately we aren't always able to accommodate late check outs. We do as much as we can.

6/10 Okay

Jessica, Marshalltown

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from JaMese Carlson- General Manager on 13 Nov 2023
Thank you for the feedback

4/10 Poor

Carlos

Travelled with family
The check in took around 45 min They didn’t give me the room I book They give the rooms they have available
Stayed 1 night in Sep 2023
Response from JaMese Carlson- General Manager on 30 Sep 2023
Thank you for your feedback! i do apologize they were running behind and wasn't able to get you in your room right at 3pm. I do show we did get you in the right room that was booked. It looks like you were put in a king suite. I will continue to work with my staff to remind them how important it is to have the rooms ready on time. Again thank you for your feedback.

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023
Response from JaMese Carlson- General Manager on 12 Oct 2023
Thank you for your feedback!

10/10 Excellent

Tracie

Travelled with family
.
Stayed 1 night in Sep 2023
Response from JaMese Carlson- General Manager on 30 Sep 2023
Thank you for your review!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
This hotel is very conveniently located. We spent two nights here. Was very quiet. Clean rooms, clean lobby. Friendly staff.
Stayed 2 nights in Sep 2023
Response from JaMese on 30 Sep 2023
Thank you very much for your feedback. We appreciate you staying with us.

10/10 Excellent

Marylou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast was excellent. I am Celiac and usually it is junk food. Not here.
Stayed 3 nights in Sep 2023
Response from JaMese on 30 Sep 2023
We are glad you enjoyed your stay and had breakfast choices. Please come see us again .

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and clean
Stayed 1 night in Aug 2023
Response from JaMese Carlson- General Manager on 30 Sep 2023
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were more firm than I am used to, but otherwise the room was very good. Breakfast was good, lots of choices. A few maintenance issues: remote needed new batteries, toilet kept running, bath tub drain was slow. Management indicated that they would take care of it; I informed them when we checked out.
Stayed 1 night in Aug 2023
Response from JaMsse on 30 Sep 2023
Thank you for your feedback! We appreciate it

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Minor maintenance issues in bathroom. Staff stated that they have been without a maintenance man for 4 months but new guy is quickly fixing things. Nice breakfast spread but with too much salt in everything. We are staying there again on the way back through.
Stayed 1 night in Aug 2023
Response from JaMese on 30 Sep 2023
Thank you so much for taking the time to give us feedback. We appreciate it !

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JaMese on 30 Sep 2023
Thank you! We are glad you enjoyed your stay.

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from JaMese on 30 Sep 2023
Thank you for your feedback!

4/10 Poor

Cameron

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that I was to allowed to have a late check out.
Stayed 1 night in Jul 2023

8/10 Good

Brett, Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Easy parking. Canopy circle drive.
Stayed 1 night in Jul 2023

10/10 Excellent

Anahy

Stayed 1 night in Jul 2023