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"Great hotel. Need to upgrade the bedroom TV to Smart Tv. Also there’s no much communication about what attractions are available daily as there’s dancing class etc. we felt like we were not invited in that place. Also the hotel charged me an extra charge of £180 and didn’t explain why. There’s a coffee machine in the room but there’s no coffee or sugar or milk. There’s a very good room service to clean and change towels every day if you want too. Another negative point in that you must by a top up card supplied by the hotel to use in their bar or restaurant which I think it put people off like me as we like freedom to by what we want and not what we’re told. Also the swimming pool has no information about the depth and can be fatal. The garden throughout is amazingly maintained and the whole place is amazing but just not for us. It’s perfect for someone looking for resort indoors activities only. Breakfast could also improve. All services staff were amazing respectful and very friendly. Italians are amazing people. "

"Everything was really great, the hotel is very clean, staff are polite and friendly, the only think is ( and maybe is a cultural thing I don’t know) is the breakfast service the are soooooo slow to replace the stuff. "

"Impeccable service by the staff. Leader of operations Enrico was phenomenal, professional, always helpful, courteous and went above and beyond to make sure our stay was going to be memorable! The Ladies and other staff members were supernice as well. We will be back every year ! Bravo Enrico !!!"

"We arrived 00:15. Front desk was still staffed (apparently 24/7). Street parking was the main isdue with the hotel apprarently being near full and it being late."

" The location is beautiful and peaceful — exactly what we wanted — but the service is not at 4-star level. Staff are kind but clearly overstretched. We were charged €8/day for parking with no alternative, which should really be included. Breakfast starts only at 8AM with no early option, and no water or coffee machine in the rooms. The spa was advertised but was unavailable during our stay, with no prior notice. The pool bar opened only after 1PM. The biggest surprise was the coffee: machine coffee was poor, and my first cappuccino tasted of salty water (likely tap water). Though the waiter apologised and fixed it the next day, this is unacceptable in an Italian 4-star resort. Staff also had loud arguments near guests. Room cleaning was basic: towels were changed but sheets weren’t, and floors weren’t properly cleaned. The food menu is very limited and expensive. Worst of all, during checkout they tried to charge us more than double (including parking again and items we didn’t order). Only after I asked to check the bill was it corrected. Beautiful setting, but the service, transparency, and quality need major improvement"

"Hotel was clean and well organized, hard mattresses though and no WiFi in rooms. Also no Cleaning supplies for the kitchen in the suites. "