"Overall, the stay was disappointing. On the positive side, the onsen was lovely and the attendant on the ladies side was very helpful. That said, nothing is available until 3 and you have to rush to make an on-site reservation for the open air area after 3 (there was not an option to reserve prior to 3). The front desk staff provided inconsistent information on check in and was initially unhelpful in storing luggage that did not fit in the automated storage machine. Bottom line, do not arrive prior to the stated check-in time. Additionally, the room was on par with a low cost motel. The beds were very hard and the pillows flat ( only 1 per bed provided). The shower was a pre-fab very small stall that looked like a mobile home shower. The balcony, though advertised as ocean view, overlooked a bus parking lot and busy street with a view of the water behind the noisy areas. The balcony and tub on the balcony were likewise very small. The room and facilities were simply not worth the price point. If you are looking for a higher end stay in Atami, look elsewhere."
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