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HOTEL EL ENCANTO

2.0 star property
Travelers can grab snacks at the on-site convenience store before heading out to explore the nearby wildlife attractions - a perfect home base for animal lovers.

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HOTEL EL ENCANTO provides a welcoming retreat with proximity to the zoo. Guests stay connected with in-room WiFi while having access to a grocery/convenience store for essentials. The 24-hour front desk ensures assistance is always available throughout the stay.

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200 per pet (varies based on length of stay), plus a one-off cleaning fee of MXN 100
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Rollaway bed fee: MXN 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is HOTEL EL ENCANTO pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 200 per pet, per day. A cleaning fee of MXN 100 also applies.

How much is parking at HOTEL EL ENCANTO?

Self-parking is free at this property.

What time is check-in at HOTEL EL ENCANTO?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at HOTEL EL ENCANTO?

Checkout is at noon.

Where is HOTEL EL ENCANTO located?

Situated in Otumba, this hotel is within 9 miles (15 km) of Pyramid of the Moon, Palacio de Quetzalpapálotl and Teotihuacan Archaeological Site. Pyramid of the Sun and Animal Kingdom Theme Park are also within 9 miles (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.0

8.0

Cleanliness

8.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Carla

Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024