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Reviews of Hyatt Place Kansas City/Overland Park/Convention Center

3 out of 5
Hyatt Place Kansas City/Overland Park/Convention Center
5001 W 110th St, Overland Park, KS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and personnel very nice. The only area that wasnt great, when calling in to report a late arrival, the person seemed to be a bit aggravated.
Stayed 2 nights in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Stacy Dierenfeldt, General Manager on 21 May 2024
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near one of the major highways but distant enough for the noise to be an issue. The hotel is undergoing renovations which was only evident to me by the cardboard covering the floor of the elevators. The room I stayed in was very spacious and had nice modern touches. I loved that the sink was outside the bathroom/shower as it gave me the chance to utilize the sink and counter while a family member used the shower. I really enjoyed the continental breakfast; there were plenty of delicious options available. The pool was a decent size. I did not use the gym but I saw it had a stationary bike, two treadmills and plenty of weights. The staff was always very attentive and helpful. I would definitely stay at this hotel again.
Stayed 3 nights in May 2024
Response from Stacy Dierenfeldt, General Manager on 21 May 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Tiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was informative and helpful and very professional. The room was clean very comfortable stay.
Stayed 1 night in May 2024
Response from Stacy Dierenfeldt, General Manager on 21 May 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again in the future.

4/10 Poor

Nathan Lee, Rigby

Disliked: Cleanliness, property conditions & facilities
Terrible room design. Shoddy construction
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on 12 May 2024
Hello Nathan, Thank you for taking the time to leave a review. We sincerely apologize for the disappointment caused by the room design.We understand how frustrating it can be to experience a room that falls short of expectations. We take all guest feedback seriously, and your comments will be valuable as we strive to improve our accommodations.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
weekend breakfast starting at 7 was unfortunate as we had to leave by then to be somewhere.
Stayed 2 nights in May 2024
Response from Assistant General Manager on 12 May 2024
Hello Emily, thank you for staying with us and taking the time to leave a review. We appreciate your feedback on the breakfast service hours.We understand that a 7:00 am breakfast start time might not be ideal for everyone, especially for weekend getaways. We apologize for any inconvenience this caused you and your plans. In the meantime, if you have any suggestions for grab-and-go breakfast items you'd appreciate, please don't hesitate to let us know.Thank you again for your feedback. We hope to welcome you back soon and provide a more convenient breakfast experience.

10/10 Excellent

Rachel, Centralia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Private
Stayed 2 nights in May 2024
Response from Assistant General Manager on 12 May 2024
Hello Rachel, thank you for staying with us and taking the time to leave feedback. We are happy to know your stay was most enjoyable. We look forward to welcoming you back in the near future!

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Amenities
You could tell it was an older hotel. They were in the process of renovation it which is the only reason i rate this as average. Even though construction was going on, the place was kept pretty clean.
Stayed 2 nights in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 1 May 2024
Thank you for the feedback regarding your recent stay. We appreciate you staying with us and look forward to seeing you again in the future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy Dierenfeldt, General Manager on 1 May 2024
Thank you for staying with us! We appreciate our feedback and look forward to seeing you again in the future.

10/10 Excellent

Steven

Stayed 4 nights in Apr 2024
Response from Stacy Dierenfeldt, General Manager on 13 May 2024
Thank you for staying at Hyatt Place! We value your feedback and look forward to seeing you again in the future.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and we will definitely be back to this property
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 20 Apr 2024
Hello Cindy, thank you for staying with us and sharing your experience. It was a pleasure to host you and we are happy to know our team provided excellent service. We look forward to welcoming you back during your next visit Kansas City.

8/10 Good

carlos

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 12 May 2024
Hello Carlos, thank you for staying with us and taking the time leave feedback. We are happy to know you enjoyed your stay with us and we hope to welcome you back in the near future!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed the fact that the room didn't have a microwave in it to warm up coffee, etc. Also no drawer space for clothes and the bathroom where the shower/toilet was is very small and you had to step all the way in to be able to close the door.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 20 Apr 2024
Hello Cathy, thank you for staying with us and taking the time to leave a review. We appreciate your feedback, both positive and negative, as it helps us improve the guest experience.We sincerely apologize for the inconvenience caused by the lack of a microwave in your room, limited drawer space for clothes, and the small size of the bathroom. We understand how important it is to have amenities that meet your needs, and we regret that our room fell short on these points.Microwave: While our rooms do not feature microwaves, we do have a few on hand that can be given upon request.Bathroom Size: We understand the tight quarters in the bathroom can be frustrating. Unfortunately, due to the historic nature of our building, significant modifications to the bathroom layout are not feasible at this time. However, we will explore options to potentially maximize space utilization within the existing footprint.Thank you again for your feedback. We hope you will consider giving us another opportunity to welcome you back during future travels.

10/10 Excellent

Bobbi

Liked: Staff & service
I booked the wrong room and they graciously moved us to another without hesitation. It was very much appreciated.
Stayed 1 night in Apr 2024
Response from Stacy Dierenfeldt, General Manager on 17 Apr 2024
I am delighted that our staff was able to assist you with making this change to your reservation. We look forward to seeing you again in the future. Thanks for your feedback.

4/10 Poor

Patrick

Travelled with family
Disliked: Property conditions & facilities
Property was under renovation and we were not notified.
Stayed 3 nights in Apr 2024
Response from Stacy Dierenfeldt, General Manager on 10 Apr 2024
Thank you for staying with us recently. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 6 Apr 2024
Hello Greg, thank you for staying with us and sharing your experience. We hope to see you during your next visit to Kansas City!

8/10 Good

Madhavi

Stayed 2 nights in Mar 2024
Response from Greg on 18 Apr 2024
Thank you so much for staying with us & if you choose to come back, we'll have a brand new renovated hotel for you to stay at.

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovations when r stayed there but the workers were respectful and be too disruptive. Water pressure was not very good though.
Stayed 1 night in Mar 2024
Response from Stacy Dierenfeldt, General Manager on 29 Mar 2024
Thanks for staying with us! We appreciate your feedback and hope to see you again in the future.

2/10 Terrible

Daisy

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 13 Apr 2024
Hello Daisy, we are sorry to hear your stay was anything less than satisfying. If you would like to share more information regarding your most recent stay, please contact us. It was a pleasure to host you and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Matthew

Stayed 1 night in Mar 2024
Response from Stacy Dierenfeldt, General Manager on 10 Apr 2024
Thank you for staying with us recently. We appreciate your feedback and hope to see you again soon.

2/10 Terrible

Carlos D.

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 22 Mar 2024
Hello Carlos, thank you for staying with us and sharing your experience. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit.

6/10 Okay

Julie

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 6 Apr 2024
Hello Julie, thank you for staying with us and sharing your experience. we apologize if your stay was anything less than satisfying. If you would like to share additional details about your stay, please feel free to contact us. Again, we apologize for any inconveniences faced during your stay and hope to see you during your next visit to Kansas City.

6/10 Okay

Keith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of construction going on. Made it a bit unclean. And the water pressure in our room was so bad we barely got a stream out of it. Maybe it will be better once the construction was done. I also booked a king. Room was very small and that was not a king bed. Bathroom was so small it's hard to close the door.
Stayed 4 nights in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback and will be sure to share your comments with our team. I apologize for the disruption from construction and look forward to sharing a new product once the renovation is completed.

6/10 Okay

Rosario

Stayed 1 night in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Overland Park, KS
They were remodeling the Hyatt so it was kind of a mess.
Stayed 1 night in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It should be disclosed on their Orbitz listing that they are undergoing a multi-month reconstruction of the hotel and that many of the areas are closed and construction is occurring each day.
Stayed 2 nights in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon.I apologize that you were surprised by the renovation. This information is posted on all booking channels, including Orbitz.

10/10 Excellent

Tyah

Stayed 1 night in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 16 Feb 2024
Hello Nic, thank you for staying with us and sharing your experience. We look forward to welcoming you back in the near future!

8/10 Good

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Construction going on.
Stayed 1 night in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 13 Feb 2024
Thank you for staying with us recently! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Marabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 14 Feb 2024
Hello Marabeth, thank you for staying with us and sharing your experience. We look forward to welcoming you back in the near future!

6/10 Okay

bruce

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mircowaves in the room? You have to use the one in the main lobby in front of elevators
Stayed 1 night in Feb 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Assistant General Manager on 20 Mar 2024
Hello David, thank you for staying with us and sharing your experience. We hope to see you again during your next visit to Kansas City!

8/10 Good

Cristy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

8/10 Good

Carol

Travelled with family
Liked: Staff & service, room comfort
Being remodeled.
Being remodeled so lots of construction.
Stayed 1 night in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Under renovation
2 inches of water backed up after a short shower. They switched us to a different room
Stayed 1 night in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

8/10 Good

Squirrely's LLC

Liked: Cleanliness, staff & service
The breakfast was surprisingly good. A large portion of the hotel was under construction so it wouldn't be fair to give a bad review on property condition. What I did see of the property was nice and I'm sure the new remodeling will be even better once finished. It wasn't a hassle. The staff was very helpful and courteous.
Stayed 2 nights in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

4/10 Poor

David

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were not informed that the hotel is under construction, the fitness center was closed, dining was not an actual restaurant with decent food. The hotel was dirty and old. We were here for business so it was very disappointing and not at all convenient.
Stayed 4 nights in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Amith

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient and the staff is amazing.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Hello Zach, thank you for staying with us and sharing your experience. We are happy to know your stay was most enjoyable and will share your kind words with our team! We look forward to seeing you again in the near future.

10/10 Excellent

David

Liked: Property conditions & facilities
Nice rooms
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Hello David, thank you for staying with us and sharing your feedback. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to get good sleep and close to medical
I came in the night before since i live 4 hours away, for surgery. The front office staff was most a amazing when we arrived Definitely will.stay again in the arwa
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Hello, thank you for staying with us and sharing your experience. We will be sure to share your kind words with our team! We look forward to hosting you again in the near future.

8/10 Good

Gavin

Stayed 3 nights in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Harlan

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Hello Harlan, thank you for staying with us and sharing your experience. We look forward to hosting you again during your next visit to Kansas City.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place at great price
Every person there is so very helpful. This room we got this most recent time was even more comfy than last time. The best beds!!!!
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 5 Jan 2024
Hello Barbara, thank you for stating with us and sharing your experience. We are happy to know that your stay was most enjoyable. It is our hope to welcome you back during your next visit to Kansas City!

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to stay! They are currently remodeling, but it's on the opposite side of the hotel. Several parts of the rim had been updated. It was clean and quiet. Breakfast options were great. Staff was very friendly and courteous. Great area with easy access.
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 5 Jan 2024
Hello Melinda, thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed your stay and hope to see you again soon!

8/10 Good

Veun, Olathe

Stayed 1 night in Dec 2023
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel !!
This hotel is tucked away in a business park, so it is quiet and off the main road. They are doing some remodeling onsite. The staff said they are upgrading the bathrooms. The staff is very friendly and helpful. You can order food at the front desk to take to your room. The pizza and burger we ordered were good and ready in a timely manner. We would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 5 Jan 2024
Hello Charles, thank you for staying with us and sharing your feedback. It is great to hear you enjoyed your stay. We look forward to welcoming you back during your next visit to Kansas City!

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
We traveled to KC with friends for the weekend. We had a very nice stay. Even though this hotel is undergoing a renovation, everything was clean and in order. The staff was extremely friendly and accommodating. Breakfast was the standard fare and there was something for everyone.
Stayed 1 night in Dec 2023
Response from Stacy Dierenfeldt, General Manager on 6 Feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.