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"Staff were helpful. Room was clean but certain things were not working (in-room safe) and the light units in the bathroom and room were hanging off the wall. The hotel hallways smelled strongly of cigarette smoke even though the rooms are all supposedly non-smoking. Note that any damaged to room - including blocked toilet - would need to be covered by guest’s insurance or credit card. It’s important you inform the hotel as soon as possible after you check in."

"I honestly every single thing which could go wrong went wrong. We checked in early and due to a mixture of being exhausted from travel, a language barrier and the assumption that maybe there was an issue between hotels.com and the hotel I didn’t fully understand they wanted 100% room rate for these extra hours. We felt having the hotel connected to the park would be a fantastic opportunity to head to the park and come and go as you please, you only have 1 free reentry to the park. We wanted to stop for a bite to eat in the hello kitty restaurant, they welcomed us in as we wanted to see what was on offer. We were told we couldn’t eat there which changed from a no to we are full when the restaurant was half empty. There is no bar in the restaurant as an FYI and they are strict on rules that no outside food or drink entry the hotel. The room was dusty which we didn’t realise until after leaving the room and noticing we both stopped being congested as soon as we had some fresh air. My friend had a later flight than myself and wanted to use the amenities after we checked out. She left the sauna to help me bring the luggage down and upon leaving the amenities area was told she would be charged to return. They graciously allowed her back in after complaining Staying here was an extremely expensive mistake for 1 night (priced at 2) and honestly you gain very little staying here over staying literally anywhere else"

"Good location, attentive staff"

"One of the worst toilet papers I ever used... Also the towels were so old and worn out... Can not believe this hotel has Shilla brand on its name... Won't be coming back... "

"Decent hotel, rooms are fairly small and the washrooms are very tight. Overall decent stay and would stay again for the view and neighborhood."

"We had to wait 2 hours for checkin. I know the check in time is 3 pm, but there are always some rooms that are ready earlier. Then at 3pm there were many people checking in at the same time. I liked the location. Airport limusine in front of the hotel for 18000 won. one washing machine and one dryer for the entire hotel. we paid a higher price with expedia, but the room was on the 11th floor with a nice view. we did not have time for breakfast unfortunatelly. There was some renovation gaing on in the foyer when we were there. "