2/10 Sangat Buruk
Tanuja
Bepergian bersama teman
31 Des 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The customer support at this establishment was unprofessional and worked against helping you instead of being on your side. Maria at the front desk early morning was giving us the run around just to receive the room which we booked. After saying we should come back at 3pm for check in because no rooms were available we asked if it was possible to pay for an early check in. Maria assured as we will be getting a room in the same category as we booked. After making our way to the room we noticed it was missing a balcony. We went back to speak to Maria who then asked to see our booking which unfortunately did not include all the room amenities and details. After asking what can be done to make the situation right she suggested I contact Expedia directly. Upon reaching out to Expedia they were unsuccessful in reaching the hotel and asked if they can call me to speak to the front desk. Expedia spoke to Maria and explained the room which I had booked intact did include a balcony. Maria then hung up the phone and said she does not want to speak to them and needs written proof of the balcony. After showing her a screenshot of the room which I booked she then said she has a room in the same category but with queen beds and joked that would be best for us in case my partner and I had a fight. The entire hotel stay was not enjoyable. The bed sheet were stained, the shower did not drain well, hot water was only available sometimes, you had to beg for water and we didnt receive room cleani
Tanuja
Menginap 4 malam pada bulan Desember 2025
