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"The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system. So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration. I would recommend to avoid this hotel at all cost!"

"Clean quiet room, easy check-in and check out "

"Hotel options in this area are quite limited, and this one is probably among the better choices. According to the information available, it was completed in 2020. The rooms are spacious in layout, but some details reveal signs of wear—for example, the faucets show oxidation and limescale, the towels are frayed from repeated washing, the quilt is very thin, and the duvet cover feels as though it has been washed thousands of times. For an international hotel chain, I would have expected a higher standard. On the plus side, the breakfast is very extensive, with many authentic local snacks and dishes for guests to try. The service staff are also very friendly and welcoming."

"Everything "

"Thank you Stella front desk for your outstanding work. Room is beautiful clean and the shower is awesome. "

"Definitely will be back to stay there when we’re in town "

"Stayed one night at Royal Shanaya Villa, 3 bedroom. Loved the luxurious bed and private pool. It was clean and in great condition. The grounds of the property are amazing. The shuttle was quite fun! Contra: the river could be cleaned up. There is construction next to our villa."

"We had an outstanding experience staying at Golden Tulip. Everything was spot on. Staff were very friendly. Breakfast option was fantastic. 10/10, definitely will come back if we go to Batu again. Highly recommend. "