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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."

"We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍"

"Only stayed one night and enjoyed it thoroughly. They accommodated a last-minute request for dinner, which was very tasty and delivered to my room. Breakfast was very good as well. The staff was very friendly and responsive, and they have a very sweet dog (Mango) whose visits made the stay even more "

"Its been our second time to Hazyview Cabanas and it was an amazing experience the 8 sleeper units have been newly revamped. So modern and clean absolutely loved it. The facilities and activities for the kids and families over the holiday perios was great. Friendly welcoming staff and the Rivers edge resturant was great if you dont feel like having a break from the kitchen."

"The guesthouse provided an excellent stay. The room was spacious and well-appointed, complete with high-quality amenities. The bed was exceptionally comfortable, ensuring a restful night. The small kitchen and well-stocked minibar added a convenient touch to the stay. Although two of the LED lights were not functioning, the overall experience was very positive and offered great value for money. The nearby restaurant, Orange, offered an exceptional dining experience that seamlessly complemented our stay at the guesthouse. Renowned as one of the finest establishments in Mbombela, Orange impressed with its exquisite cuisine, attentive service, and inviting ambiance. Each dish was a delightful testament to culinary artistry, making our meal both memorable and satisfying. Without a doubt, Orange stands out as a culinary gem in the city, adding to the overall positive impression of our visit. "

"Food is good, presentation amazing staff friendly, housekeeping a little slow but okay beautiful place "

"Good"

"American average style hotel room with American King size bed and comfortable mattress and pillows covered with clean sheets. Bathroom was clean with fair size shower stall and toilet size and with enough legroom to seat and enjoy morning d**p. This place met my expectations."

"This place was fantastic, if a bit aged. We had an issue with a room, and they promptly moved us to a new room with no hassle. The food was mixed, so would recommend trying to find elsewhere "