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"Breakfast was good. They seem terribly short staffed. So there is a loooong wait before you’re served. I feel staff is exhausted too with little or no down time. The same people were seen on duty all day long. Reception staff seems a little lost. For every query it’s - I’ll get back to you & No one gets back. I was surprised to see my villa not cleaned & beds not made after a 5-6 hours outing. When i asked why, i was asked back if I had asked for room cleaning! This was shocking. I have never before ASKED for the room to be cleaned! A trivial problem - there was no Diet Coke on any day at any meal. I had asked for it on day 1. No effort was made to procure it for the next 3 days either. Disappointing. Lastly, the famous South Indian thali was not readily available. This was strange. We were told that you need to book it 24 hours prior. So we did that. Imagine our surprise that when we reach the restaurant absolutely starving after sight seeing & ask for our Thalis ( booked for 8 PM & we reached at 8:15 PM ) everyone looked surprised. The manager wasn’t there. The waiter looked surprised. We were upset. As senior citizens we eat meals at fixed hours. Food was finally served after 9 PM. The resort is beautiful. People come for the ambience & stay. But they’ll lose customers if they don’t get their staff trained afresh. PS. There was absolute RELUCTANCE to give us the hotel car. The staff kept pushing us towards a private taxi service. "

"Save your money and time and avoid this hotel. It’s not worth the price they charge. Outdated, shabby rooms and facilities. The bathroom felt unclean and unkept. Breakfast had minimal options and the food was cold. The WiFI never worked and the staff had no solutions to the issues as they were raised. Honestly this was a disappointing stay."

"Lovely staff. Very helpful especially booking taxis. "

"Very good, modern hotel, great location not far from the Paradise beach. This hotel is new, and although happy with the stay, the hotel needs to improve on the following: 1. No toilet paper was available. 2. No wifi. The hotel wifi did not work and the back up mobile data dongle did not work. 3. Only some of the room electric plugs worked. 4. Uber is sporadic here, drivers reluctant to accept trip 30 minutes from town. The hotel was unable to provide details of other local transport. Next day I saw posters from local tuk tuk driver with phone number. The hotel should be able to advise on this! But if above was addressed, i would strongly recommend this hotel. Lovely pool to have a swim in the morning. And seeing fishermen setting net in the adjacent river when I woke up - pricesless and amazing experience, Also - may i advise the hotel to seek feedback from guests on checkout on stay.m"