The Florence Hills Resort & Wellness in Tuscany offers a true relaxation retreat. Enjoy the manager's reception, revitalize in the sauna and steam room, and dine on local cuisine with al fresco options. Free WiFi is available throughout the property.
Located in Pelago, The Florence Hills Resort & Wellness is in a rural area and near a train station. Pieve di S.Giovanni Battista a Remole and Abbazia di Vallombrosa are notable landmarks, and travellers looking to shop may want to visit The Mall Luxury Outlet. Castello di Nipozzano and Castello di Volognano are two other places to visit that come recommended. Explore all the area has to offer with ecotours, horse riding and hiking/biking trails. Visit our Pelago travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
The Florence Hills Resort & Wellness
Along with an outdoor pool, this residence has a restaurant and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli and a sauna are on-site.
The Florence Hills Resort & Wellness offers 27 air-conditioned accommodations with minibars and a hairdryer. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels.
Bathrooms include a shower, bidets and complimentary toiletries. This Pelago residence provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.
Guests aged under 18 years old are not allowed in the hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Return airport shuttle (surcharge) from 8:30 AM to 9:30 AM at scheduled times and on request
Area shuttle (surcharge)
Train station pick-up shuttle (surcharge) from 8:00 AM to 9:00 AM
Train station shuttle at scheduled times
Train station drop-off (surcharge)
Car recommended
Covered parking on site (EUR 5 per day)
Limited on-site self parking
Family friendly
Babysitting (surcharge)
Children's pool
Playground
Restaurants on site
Tuscania Restaurant
Dining
Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 8 for adults and EUR 8 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Free daily manager's reception
Limited room service
Minibar
Snack bar/deli
Bedrooms
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed: EUR 20 per day
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Towels provided
Entertainment
40-inch flat-screen TV with digital channels
TV in common areas
Outdoor areas
Garden
Terrace
Laundry
Dryer
Work spaces
Desk
Climate control
Air conditioning
Heating
Pets
Pet friendly
Fee: EUR 10 per pet per day
Service animals exempt from fees
Food and water bowls
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
Front entrance ramp
No lift
Well-lit path to entrance
Designated smoking areas
Services and conveniences
Blackout drapes
Concierge services
Daily housekeeping
Iron/ironing board on request
Limited-hour front desk
Luggage storage
Safe at front desk
Wedding services
Location highlights
In a rural location
Near a train station
Things to do
Children's pool
Free bicycle rentals
Mountain biking
Ecotours nearby
Hiking/biking trails nearby
Horseback riding nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
27 units
Banquet hall
Built in 2014
Connecting units available
Free bicycle rentals
Garden
Soundproofing
Policies
Check-in
Check-in start time: 3:30 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours), private entrance
Pets
Pets are allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 20 per day.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.00 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately EUR 8 for adults and from EUR 8 for children
Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
Covered self-parking fee: EUR 5 per day
Pet fee: EUR 10 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: EUR 20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number IT048032B4D4F7RZIV
We should mention
This property does not have any lifts
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 01 May to 30 September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Guests under 18 years old are not allowed in the hot tub
Property is also known as
Florence Hills Luxury Resort Pelago
Florence Hills Luxury Resort
Florence Hills Luxury Pelago
Florence Hills Luxury
Florence Hills Resort Pelago
Florence Hills Resort
Florence Hills Pelago
Florence Hills
The Florence Hills Luxury Resort
The Florence Hills & Wellness
The Florence Hills Resort SPA
The Florence Hills Resort Wellness
The Florence Hills Resort & Wellness Pelago
The Florence Hills Resort & Wellness Residence
The Florence Hills Resort & Wellness Residence Pelago
Frequently asked questions
Does The Florence Hills Resort & Wellness have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at The Florence Hills Resort & Wellness?
As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at The Florence Hills Resort & Wellness on 19 Mar 2026 start from Rp1.070.116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Florence Hills Resort & Wellness pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.
How much is parking at The Florence Hills Resort & Wellness?
Self-parking is available for EUR 5 per day.
What time is check-in at The Florence Hills Resort & Wellness?
Check-in start time: 3:30 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.
What time is check-out at The Florence Hills Resort & Wellness?
Checkout is at 11 AM.
Does The Florence Hills Resort & Wellness provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 8:30 AM-9:30 AM on request. A fee of EUR 100 per vehicle applies.
Where is The Florence Hills Resort & Wellness located?
This family-friendly Pelago residence is located in a rural location, 2.2 mi (3.6 km) from Castello di Nipozzano, and within 9 mi (15 km) of Pieve di S.Giovanni Battista a Remole and Abbazia di Vallombrosa. Castello di Volognano and The Mall Luxury Outlet are also within 12 mi (20 km).
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Reviews
The Florence Hills Resort & Wellness Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
7.8
Location
9.0
Staff & service
8.6
Property conditions & facilities
Rating 10 - Excellent. 90 out of 176 reviews
10 - Excellent
90
Rating 8 - Good. 58 out of 176 reviews
8 - Good
58
Rating 6 - Okay. 22 out of 176 reviews
6 - Okay
22
Rating 4 - Poor. 5 out of 176 reviews
4 - Poor
5
Rating 2 - Terrible. 1 out of 176 reviews
2 - Terrible
1
Reviews
10/10 Excellent
kendal Gordon
27 Oct 2025
Liked: Cleanliness, property conditions & facilities, communication
The rooms were very spacious, clean, the staff
kendal Gordon
Stayed 1 night in Oct 2025
6/10 Okay
Michael
15 Nov 2025
Liked: Cleanliness, communication
Disliked: Amenities
I believe at one point, some time ago, this was a 4 star “resort”. Not anymore. Our A/C did not work and they could not fix it while we were there. No real bar area and would have to give them a period of time to use the spa (to heat things up). Staff was friendly and did what they could.
You definitely need to rent a car as there are no taxis or uber.
arianne
Stayed 2 nights in May 2025
10/10 Excellent
Nicole
28 Oct 2025
Liked: Cleanliness, amenities, communication
Rooms are fantastic
Nicole
Stayed 1 night in Oct 2025
10/10 Excellent
JORGE
14 Jul 2025
Liked: Cleanliness, property conditions & facilities, communication
Habitaciones cómodas y agradables. AC funcionando bien. Solo el internet no tenía potencia y se desconectaba con frecuencia.
JORGE
Stayed 1 night in Jul 2025
10/10 Excellent
Margaret
6 May 2024
Liked: Amenities
Gastgeber sehr nett und freundlich.
Anlage ist super gepflegt.
Margaret
Stayed 1 night in May 2024
8/10 Good
Fulvio
7 Sept 2023
Liked: Cleanliness, room comfort, communication
Relax
Bella struttura con piscina.
Camera molto ampia con ampio giardino
Fulvio
Stayed 1 night in Sep 2023
8/10 Good
stefano
4 Sept 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
Struttura molto bella e curata. Appartamenti grandi e puliti. Piscina ed esterno molto bello (peccato non averlo usato a causa della pioggia).
Unica cosa negativa che consiglierei di migliorare è l’accesso. Siamo arrivati quando era buio e non è stato immediato capire quale fosse l’accesso alla struttura sia pedonale che del garage non essendoci indicazioni.
Inoltre entrando in garage in auto, non c’era alcuna luce automatica che si accendesse al nostro accesso, ed ho dovuto vagare nel garage aiutandomi con la luce del mio telefono per trovare un interruttore manuale, senza però trovarlo, quindi abbiamo dovuto scaricare l’auto al completo buio (situazione davvero poco piacevole che lo sarebbe stata ancor di più per una donna sola).
stefano
Stayed 1 night in Sep 2022
10/10 Excellent
Verified traveller
21 Jun 2022
Liked: Cleanliness, room comfort, communication
Amazing resort minutes away from Florence
Our stay at Florence Hills and Resort was great! Service was amazing, all staff was very attentive. Nice pool size and outdoor lounging and seating area to relax after walking around Florence. The suite was comfortable and very clean. We had dinner at the restaurant and enjoyed a great meal. We had the ham and cheese board, the risotto with pears and almonds, and the Fiorentina aka a huge T-bone steak.
Can’t forget to mention the astonishing views of the mountains, so calming!
The property is really nice in terms of design with lots of potential but unfortunately it’s really poorly run.
The staff was helpful and kind but there were only 3 people working on the entire place, no receptionist, no concierge, no customer service. I would never stay here again.
francesco
Stayed 3 nights in Sep 2021
8/10 Good
Rasmus
18 Sept 2021
Liked: Cleanliness, room comfort, communication
Der var problemer med låsen til værelset og stigen til swimmingpool var ved at knække men ellers et godt ophold
Rasmus
Stayed 2 nights in Sep 2021
8/10 Good
Verified traveller
1 Oct 2020
Liked: Cleanliness, property conditions & facilities, communication
Wir buchten das Hotel für eine Nacht und wegen des Virus wurde das frühstück sowie pool/spa nicht angeboten. Für eine Nacht war es ausreichend. Alles sauber und freundliches personal. Das parking war zudem inbegriffen und ins Dorf Pelago hat man zu Fuss nicht lange.
Jedoch war das Bett unbequem und die zimmer etwas steril eingerichtet. Für mehr als 1 nacht hätte ich es nicht gebucht.
Verified traveller
Stayed 1 night in Sep 2020
8/10 Good
Matteo
21 Sept 2020
Liked: Cleanliness, room comfort, communication
Ottimo per lavoro
Struttura ben tenuta, bella piscina. Appartamento un po’ anonimo con qualche arredo consumato. Buone le dotazioni anche se mi aspettavo una macchina per il caffè. Letto matrimoniale per me troppo scomodo, ma silenzio e tranquillità impagabile. In definitiva una buona sistemazione.
Francesca top!
Matteo
Stayed 1 night in Sep 2020
8/10 Good
Jagannath
29 Dec 2019
Liked: Cleanliness
Disliked: Staff & service
Breakfast not good
The rooms were good but when I came back after visiting Florence to park my car the door did not open,finally I need park on the road side.The breakfast was not good at all.
Loved our stay here! Even though it was off season, we got the full experience including the spa and fresh breakfast! Wonderfull view and scenery around the hotel.
Verified traveller
Stayed 2 nights in Dec 2019
6/10 Okay
Verified traveller
23 Aug 2019
Liked: Staff & service
All right
Verified traveller
Stayed 2 nights in Aug 2019
6/10 Okay
Verified traveller
21 Aug 2019
Disliked: Amenities
Appartement is brandschoon en er wordt elke dag schoongemaakt. Ik mis alleen in de keuken een afwasmachine. Buitenkant van het hotel valt tegen. Ziet er wat vervallen uit. Geen 4 sterren waardig. Ik mis ook entertainment voor de kinderen en in de avond voor de volwassenen.
Verified traveller
Stayed 3 nights in Aug 2019
8/10 Good
Toni
21 Aug 2019
Liked: Cleanliness, staff & service
El estado del alojamiento no es el más adecuado para un hotel de 4 estrellas
Implacable el servicio de desayuno gracias a Amal
Un encanto
Toni
Stayed 7 nights in Aug 2019
6/10 Okay
Verified traveller
20 Aug 2019
Liked: Staff & service, amenities
We were here for the first time in 2015 when it was still brandnew and now after 4 years again , so we can compare. Nice area , nice resort , nice people ,good airco , but ... it lacked the needed maintainance after those years . Too less deckchairs at the swimmingpool , dirty walls in the swimmingpool , basic breakfast , cleanliness under average (we found even a used coffeecup in the drawer), dirty walls in the appartment created by smashing musquito's , dirty and slippery stairs towards garage and SPA , garage with no lines to park your car which result in bad parked cars and less free places ...at this moment the prices are not in accordance with the offered level.
Lot of opportunities , but resort need urgent refurbishment .
La struttura è bella ed il personale gentile ma purtroppo l'organizzazione è carente.
Pur essendo arrivati circa un'ora dopo l'orario previsto per il check-in, abbiamo dovuto aspettare quasi mezz'ora per poter entrare in camera.
Il personale addetto al servizio per le colazioni mi è sembrato sottodimensionato, con il risultato che per entrambi i giorni in cui abbiamo soggiornato le bevande calde che dovevano preparare sono arrivate praticamente quando avevamo quasi finito di mangiare il resto, i tavolini erano apparecchiati alla bell'è meglio (uno dei due giorni mancavano le posate ed abbiamo dovuto attendere che qualcuno apparisse in sala per poterle chiedere) ed il secondo giorno il buffet era perfino sprovvisto di qualsiasi tipo di succo di frutta ed erano finite anche le riserve di magazzino e questo neanche a metà dell'orario previsto per le colazioni.
Per finire lo scarico del lavandino era completamente intasato.